Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Getting the same message two months in a row. Issues applying some credits.
i was with public mobile before i switched to telus. now i want to switch back but i don't know if the simcard i've kept works for public mobile. can't reach a human to help. what should i do?
I have friends who are travelling from Alberta to Ontario and from the Saskatchewan border on, they don't have any service. Does anyone know why?
I started setting up my account and got to step 2 but accidentally hit previous and it sent me back to step one and now it won't let me sign in and says my sim is invalid
Oracles please feel free to move this thread to the lounge as you feel fit. It seems as though a new category needs to be created to deal with community topic issues that are related to public mobile (as this is pm's community forum) that are phone ...
Hi,At my last payment in October, I received an text message from Public Mobile saying there was a problem appling my $3 worth of rewards but that a credit was issued and so it would be rectified on the next payment. Fast forward to my next payment ...
I've been double-charged for signing up.I tried looking for a way to contact publicmobile but there is no contact information, anywhere. The ticket submission system on this site is literally broken. It does not work. It keeps giving me errors despit...
I have a lg v30 with public mobile for 3 years. I was able to receive picture via mms but now it's not working anymore since an update a couple months ago. The apn is properly set and my account is active. I'm not sure what to do next...
Hi, I completed the activation for my new sim card and it was all good until the last page it said an error occured but to log into my account, however it says my account is not registered. But the money has been taken from my account to pay for my ...
"Unable to Process Transaction: Sorry, we are unable to verify your credit card information, so this purchase could not be completed. Your credit card has not been charged." Having trouble processing my payment. Account is currently suspended. Than...
Hi, currently have the $50 - 6+2G data plan but don't need nearly that anymore with the addition of wifi at home. This plan seems to be the only one that includes US calling...am I right? Would like perhaps everything the $50 plan has except maybe 2G...
Recently came back from vacation, and found out that my account has been deactivated/suspended due to insufficient funds -- I cannot make calls or use any data. My auto-pay has been active for years now, and for some reason it isn't working for this ...
Is this limited to one or can you earn multiple above your balance owing etc?
Hello, I have been with public mobile for some time, however my credit card info. seems to be out of date. My phone has not worked for some time, not sure how long it has been. I bought a new sim, since the old phone/sim are lost. Can you tell me if ...
HiLast week i receieved a text message requesting for an appointment for survey through call from a number who addressed as public mobiles. I agreed and fixed the time as 1 pm today. Today at 1 pm I recieved a text message saying that they are maki...
Hi I am a new customer i put on a 25.00 plan by accident i went back and tried to fix it a 35 . 00 plan Bill says that i was charged 80.00 can someone please this for me please The plan wwanted 35.00 with 5 G of data How can to customer servic...
I had my bank account hacked and had to get a new bank card. I'm trying to add my new one but it keeps saying denied. Can someone please help me with this so I can use my phone. Thanks,Angi
Both in and outbound calls are dropping after 30 seconds.
So yesterday I noticed that I was not getting any notifications all day, including accepted solutions and responses to threads I had posted to. Most of the time I was only aware that there was no notifications happening because I happened to be logg...
I am trying to get a US data add on plan. If I am set up for auto pay, do I still need to deposit funds into my account to pay for it? Or will it just take it out at the next billing cycle?
My current plan does not include text messages. I would like to add text messages but I can't figure out which add on to use, and the plan descriptions on the web site are not particularly helpful. I have the basic $25 per month unlimited quebec call...
Do I have 100 minutes outgoing call and unlimited incoming call? Public mobility website shows I made a phone call today at 3:44 online . ( I was checking at 2:29. ) moreover my phone does not show I made the call. how could that happen?
I live in Canada but travel to the USA 0-20 days a month. I also have US based clients I need to call and text daily. So I need a plan where I can freely call/text north america wide. I need at least 4.5g data. I would estimate I need at least 100 mi...
If I change my number or port my number over to my existing PM account do I loose my referall credits or community rewards? Are they attached to the phone number or the PM account number? Thanks.
Edit: personal information redacted by will13am. Please do not post personal information in the public forum.
I have bought a recharge code that is not working to activate my daughter’s phone. How do go about that?
My wife and I are both on the $25 plan and use auto pay. In my case, the 500 mb + 500 mb bonus data shows, but my wife's does not show in Self Serve. See pictured below: She stays within her 1 gig limit, so it looks like her data usage is eating into...
Hello all,I just signed up with Public Mobile. I placed a call today to a landline, and it showed up as "unknown caller." It is important to me thant my name and phone number show up when I place calls. I am 99% sure that when I signed up for public ...
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