Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My data has stopped working about a month ago. My payment is up to date and my plan includes 1.5 G of data, but shows no usage. I can't do anything internet-based out of WiFi range. The network seems to be the right one. I thought the problem was my ...
When I go to my profile and click on refer a friend then another page (irrelevant) loads and it doesn’t show any option to refer a friend
I CAN'T REMEMBER MY PASSWORD OR QUESTION
I recieved a call about my number transfer from a number listed with a fraud scam number. They left a completely different number to call back and said it's about my number transfer. Calling the number back does not help it just says nothing about th...
I was trying to pay a bill and it just added money to my account and would not allow me to use my balance to pay bill. I had to make another payment now I want to retrieve my balance.
Overcharged
No data connection
I bought the US roaming add on with 250mb data but it's saying no internet connection. What's up???
Chatbot is useless
It wouldn’t let me log into my account. Kept saying wrong password so I exceeded the log in attempts now My account is locked an says I need to wait 3 hours to reset my password. Is there anyway to skip the 3 hours ?
a phone was lost (removed)We have another phone that we can use.Do we just need to buy a new chip for the phone we have and port the phone # above to the new phone?What are the steps we need to follow to make this happen?
Last night, just as I was falling asleep, my phone buzzes. I think to myself "who would be sending me a text message this late at night? It must be an emergency, I better check." Turns out it was just an automated SMS from Public Mobile informing me ...
why is my account is suspended
I think I lost my number, is there anyway to get my old number back? Please please help and thank you!
Hey, I just issued a payment due for today and got charged twice. Is there a way to get refunded for this bug in the system? Thank you.
Hi folks,Webb here. Don't need support on this but I think it is important the community be made aware of this development. Just learned yesterday (28 June 2022) that effective 01 July 2022, Canada Day, the Americans will no longer be accepting 3G ca...
i switch my phone to public from lucky mobile. on the day i swithched, we tested it with my mom and dad. i could get my dad's call , but couldnt get my mom's call. my mom's call to to voice msg directly. later, i found that many friend got same probl...
My mother's Bell/MTS pay -as -you -go plan expired last weekend and I want to get her set up with Public Mobile $15 plan I have an older i phone and a new sim card for her She , of course, wants to keep her old phone number. I know the old number ,...
How can I transfer my phone number to a different carrier?I tried to do it through the sim Bot which said that I should get SMS verification but I don't get any
duplicate thread
I got my phone set up at Wal-Mart with Public Mobile and I forgot to make an account online. Now my month is up and I can't get the 6 digit code to make an online account and renew my plan. Help?
I forgot my password and i tried to reset it, but I can't because I also forgot the security question answer (I don't even recall setting up one). How can I reset the password?
Anybody else experiencing this issue? I am not being able to see my plan details. Every time I click on the 'Plan details ' I see an error as below. "Oh no!It looks like something went wrong, but don’t panic Log out and then log back in again to cont...
With the shift from 3G service in the US starting on July 1st will PM customers be supported when roaming there? I am travelling to the US in July and am wondering whether its worth it to add a US add-on to my plan.
So I had to jump through the hoops to re-activate my account after Autopay did not accept my credit card. I removed and added the same card! Now my data is STILL not working even though the payment has been accepted. So frustrating, how long do I ...
I try to pay my amount du but the payment process won't go through. I checked with my bank and everything was fine. So I went and check out on the community if there was a similar issue that has been resolved and read that Public Mobile does block cr...
