I cannot login or my referral code has disappeared

[babu62]

My daughter wants to switch to Public Mobile because she thought there is a good deal with public mobile and heard about current Public mobile users can refer and get a $10 one time discount for one bill payment. However, when i tried logging into my account i couldn't find it and also it seems like my account disappeared. My number associated with my account disappeared. It is like everything disappeared but what is even more frustrating is that I have set up auto pay and they did take out money from my account for this month's bill. 

I honestly don't know what is going on here but this is quite bothersome. So I was wondering if anybody can help be figure out what is going on over here. 

Thanks. 

[hTideGnow]

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@babu62 wrote:

My daughter wants to switch to Public Mobile because she thought there is a good deal with public mobile and heard about current Public mobile users can refer and get a $10 one time discount for one bill payment. However, when i tried logging into my account i couldn't find it and also it seems like my account disappeared. My number associated with my account disappeared. It is like everything disappeared but what is even more frustrating is that I have set up auto pay and they did take out money from my account for this month's bill. 

I honestly don't know what is going on here but this is quite bothersome. So I was wondering if anybody can help be figure out what is going on over here. 

Thanks. 

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just an FYI.. there are issues at the moment with PM site.  Some ppl cannot logon at all.. in my case, I can logon but very slow. 

Best to wait till it's all fixed and check again

[Luddite]

@babu62  Does your phone still work properly? Can you call 611?

[RossN]

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@babu62 wrote:

My daughter wants to switch to Public Mobile because she thought there is a good deal with public mobile and heard about current Public mobile users can refer and get a $10 one time discount for one bill payment. However, when i tried logging into my account i couldn't find it and also it seems like my account disappeared. My number associated with my account disappeared. It is like everything disappeared but what is even more frustrating is that I have set up auto pay and they did take out money from my account for this month's bill. 

I honestly don't know what is going on here but this is quite bothersome. So I was wondering if anybody can help be figure out what is going on over here. 

Thanks. 

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@babu62 

hi if you can't remember your password or it is not working contact a moderator you can do so by clicking the chat bubble at the lower right corner,to avoid going around in circles with Simon say that you want a human to speak to, a ticket will then be generated briefly mention your issue password reset 

 you should get a response between 2 to 48 hours a reply should show up in your little envelope in the top right corner, you can also  send a private message to the Moderators by clicking here.

[JK8]

@babu62 

Contact a moderator.

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.