Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Talk to a real person

Resolved! Unlimited long distance

I have unlimited long distance to the USA yet when I call an American # I’m told I’ve run out of minutes

Resolved! Transferring number to new sim card

Hi group, Need help please. My old sim card stopped working on my phone. There is damage done on it which is why phone won't register. I bought a new sim and need to transfer old number to new sim. What is the process in doing so?

Resolved! Re: How Do I contact Customer Support!??

My number isn’t working

Problems with Hot spot

My Husband is trying to hotspot his tablet ( android, Samsung) to his phone (android, umidigi). The tablet connects but says no internet available. His data works on his phone, just not for the tablet. We have the same phone. His phone can hotspot on...

Resolved! top-up plan

hello there, i have top-up my data plan this month to $50 (data 10gb) but in my account it still shows my previous plan not my new plan so i am confused that this process gone through successful. The money went out from my bank account. how can i con...

Resolved! Registering with old phone number

Hey, it is not accepting my current phone number starting with 672 as a valid canadian phone number,I want to keep the number. Please advise...

Resolved! US vacation

How do I add on so that I can get coverage in the U.S.?

Resolved! Account Disabled and No Service

Hi there, Two days ago, my service came to complete stop and I have been unable to login to my online account. Would love to get some help on this !

Resolved! Phone compatibility

I have a Samsung A52 that I got from Pakistan will it be compatible with the network?

Resolved! Double payment

@ My bank records indicate I have been double charges for April.How do I correct this as it shows the balance is $0 on my account.Thank you

Resolved! Leaving the country temporarily

Do I need to put my Public Mobile account on hold if I am leaving the country for about 4 months?Will I still need to pay for my plan as per usual?How can I contact a customer service agent about this?

I can't make a payment using my tangerine visa debit

please help, i tried so many things and it still won't work.I typed everything as it is seen on my statement and i also tried not including abbreviations or apt number on address.help would be appreciated!Thanks

Resolved! I have two phone numbers

I have two phone numbers How do I combine both of them in one account?

Resolved! Traveling to US

Hi, I have the $50 plan and it says includes international texts and US calls. Does this mean I have roaming or do I need to purchase it for my trip. Thanks in advance, KJ

Resolved! Important

Hi, I would like to know if I could change the circle of my phone renewal. Now it is starting on the 30th of every month, but I would like to have it starting on the 1st day of the month.This is important for me because I have been confused twice, pl...

Resolved! Promotion when changing plan

Hello there!Will I lose my current promotion if I change my plan?Thank you

Resolved! Service moved to Telus last November -- immediately locked out of my PM account - billing continued

Error -- family member had linked a public mobile billing to the same credit card. No issues. This thread is resolved.

Why does my data keep running out

My data keeps running out and I am having to add add-ons to make it work. My usage shows i don't use much so what is going on? Is my base contract not working right?It is impossible for me to work out what is going on as your user portal is useless. ...

Resolved! Phone service taken away

Please I need help. My phone service has been taken away for about a week now. I have auto payment set up since inception. So I don't know ow what to do

Resolved! Certified Pre-Owned Phone - Issue With Calls

I received my iPhone 8 earlier this month and I discovered that when I call people or answer incoming calls, I am told that they can’t hear me and that my voice is swaying in and out. Sometimes they ask if I am on speaker phone mode or driving while ...

Resolved! Double payment

I was charge on April 27 and April 29 Why was this and who can I talk to

Resolved! Phone not listed

Hello, I'd like to know if my Samsung Galaxy A52S 5G is compatible.

Resolved! Double Payment

I made two full payments April 1 and 2nd. One was auto and one was manual as I received a message to top off even though I was on auto pay. My phone service was taken away for a few hours even though there was a valid credit card on my account so I...

Service

Resolved! 611 says my plan is suspended after renewing in selfserve.

I called 611 because selfserve is very difficult to navigate, gave me conflicting messages: 1) Your service is currently suspended due to insufficient funds; 2) you have enough funds in your balance. I'm also unable to confirm if my AutoPay is on bec...

Switching Plans

I'm currently on a $25 a month plan with public mobile and noticed there is an offer for 2GB of free data if you activate a $35 plan. Would I be eligible for the offer given that I'm already with public mobile?

Resolved! Issue Porting

Hello, Looking to port my number from telus. Tried using the change number feature but it just keeps loading and loading then stops loading, no error message or anything. I then tried chatbot to submit a ticket but could not get pass verify identity ...

Resolved! No Network Connection

I've been trying to get in contact with an agent for a while now to figure out whats going on. It's been 4 days now that my phone is not connected to a network, and therefore cannot send or receive texts and calls, and I don't have access to my data...

Resolved! question about autopay

hello there , About a year ago I made my mom switch to public mobile and I made her subscribe to autopay so she could save 2 $ every month . Just last month , I replaced her visa card with mine in order to pay for her mobile plan but I noticed t...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Talk to a real person

Resolved! Unlimited long distance

Resolved! Transferring number to new sim card

Resolved! Re: How Do I contact Customer Support!??

Problems with Hot spot

Resolved! top-up plan

Resolved! Registering with old phone number

Resolved! US vacation

Resolved! Account Disabled and No Service

Resolved! Phone compatibility

Resolved! Double payment

Resolved! Leaving the country temporarily

I can't make a payment using my tangerine visa debit

Resolved! I have two phone numbers

Resolved! Traveling to US

Resolved! Important

Resolved! Promotion when changing plan

Resolved! Service moved to Telus last November -- immediately locked out of my PM account - billing continued

Why does my data keep running out

Resolved! Phone service taken away

Resolved! Certified Pre-Owned Phone - Issue With Calls

Resolved! Double payment

Resolved! Phone not listed

Resolved! Double Payment

Service

Resolved! 611 says my plan is suspended after renewing in selfserve.

Switching Plans

Resolved! Issue Porting

Resolved! No Network Connection

Resolved! question about autopay

Promotion is gone from my account?

why there is no option to downgrade?

Cant make and receive call and messages.

Service not working

Kini Mobile Port IN