Community

Resolved! Account

How can you access your account online if you dont remember your email and alternative number? Also, if you can get back in how would you update new email without previous and alternative number?, would I have to make a whole new account?

Resolved! If I dial *611 and make a payment even though my bill is not due yet, will the funds top up my walle

If I dial *611 and make a payment even though my bill is not due yet, will the funds top up my wallet?

Resolved! No service after transferring from Telus

Hi all, Went through the activation process yesterday when I received my new SIM.  I ported my number through telus via the activation, and when I hit submit, there was an error message... something like generic error.  My CC was charged, so I contac...

Resolved! GSM unlocked iPhone

Hi, does anybody know if Public Mobile is a GSM carrier? Was looking at an iPhone unlocked to only GSM carriers...

Resolved! Problems connecting new service

I’m a new customer. Ported number and got plan set up. Put sim in phone and discovered that there was a carrier lock in place. I have since contacted Rogers, the original carrier - they have confirmed the lock removable and have advised that the port...

Resolved! Is there an override to change my number early?

Hi there! So I recently moved and changed my number last week (around the 20th-22nd). I didn't realize it, but the person who had the number before was a bit of an irresponsible character who just happens to share my semi-rare first name. I get a lot...

Resolved! temporary number and porting my old number over

For some reason the on-line activation would not recognize my sim card #So the gentleman on the chat feature set-up my account with a temporary phone number and he said a moderator on here could port my old Telus number over and replace my temporary ...

Resolved! Is the Samsung Galaxy S9 Supported?

Hello all,I was thinking about switching over to PM from Freedom mobile due to coverage issues where I am located and just wanted to know if the S9 will work with the PM sim cards

Resolved! Being called from Victoria is considered long distance even when I live in Victoria?

Hello, I bought my public mobile phone in Vancouver.  I moved to Victoria a year ago.  Is there a way I can have Victoria calls (250 area code) considered as a local call?  Do I need to change my address in Public Mobile website, or is there more I n...

Resolved! 3rd month in a row account is suspended

How do I activate my account. It's on Auto Pay. I have money......Getting really over this. 

Resolved! Charged Three Times for One Activation

I have a serious problem which I cannot seem to deal with through online help.  I tried to submit a ticket but can’t find anyway to explain the problem. I believe I need help from a person. i am new customer. I successfully activated a SIM card for m...

Resolved! calls between Public Mobile numbers

Can I call my wife's number for free, as it is a public mobile number

Resolved! Auto pay

Hi there i always had auto pay But i switched bank and it didnt came out automaticly . So what do i do now ??

Resolved! Do badges earned impact my ability to earn discounts?

Resolved! Cannot Register Sim Card

Hi, I'm having trouble with my SIM card.When I went to activate it, at the very last step there was no response from your server (it timed out).   Now I cannot activate it again, because it says the SIM card is invalid.  I've tried it periodically ov...

Resolved! How to ensure a seamless porting out?

It's been a good ride but it is time for me to leave PM. My 3-months billing cycle renews on August 9th.  I have removed the autopay.I will be getting a new SIM from Zoomer on the 7th (most likely).I gave Zoomer my PM account numberHow do I ensure th...

Resolved! Retailer did not enter my payment info

Hi, I just activated my sim card at a retail store. The agent there was not very professional. He criticized the plan I chose (the 15$ one), saying it was the worst one.While he was activating the sim card, He did not offer me to enter my payment inf...

Resolved! Plan suspension despite always paying

I signed up a PublicMobile account about a year ago for my wife. It is the 15$ promo plan with 100MB data and 100min. I setup auto pay from my credit card and never looked back at it. She does not use her phone often. This month, we noticed she canno...

Resolved! URGENT HELP NEEDED PLEASE! SIM swap scam and someone else is using my phone number!

I have been in contact via PM with a "Moderator" (named Lorena) but i'm even questioning the legitimacy of that.  I've been asked very personal account information, and now that I've been hacked, I am so paranoid to give it out, so forgive me. Last n...

Resolved! I can't get 10 bonus credit

I can't get 10 bonus credit though I wrote the referral code. 

Resolved! Is the samsung galaxy A20s compatible?

Just wondering if the galaxy A20s is  a compatible device with public mobile service. Thanks!