Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,I was wondering if anyone had a similar issue and, if positive, the steps you took to resolve them. 3 months ago I was with Koodo and decided to move to Freedom Mobile because they were offering me a better deal. Everything went fine, including po...
Conflicting information on PM website. If you didn’t register a card at activation, you can do so by signing in to Self-Serve. Once signed in, click on the ‘Payment’ tab, then scroll to the bottom of the page and select ‘Register my Credit or Visa D...
Hello,I ordered a SIM card from the online public mobile store on January 12th, and still have not received it. The link to track my order brought me to the app store page for Arrive. I tried entering my order number / carrier but its always stuck at...
We recently ported in a new number and were wondering if we re capture the old number to another public mobile account.
I signed up for Public Mobile during the "Lunar New Year Promo". I'm on the $15 per month plan. Do I get $5 off my bill each month for the next 8 months?
I can't access Pulbicmobile self-serve page!
I am loged on to my account but somehow when I click My account, I cant get through. Blank screen appears and goes nowhere. Tried on my phone and computer. Is the system down?
New to PM, activated my account 2 days ago with a new SIM and phone number. Noticed could not receive calls and txt messages. Friend sent txt messages that were going to another mobile phone. Same thing when calling my new number. Looks like my n...
my sons phone was stolen but they have already charged ny account for next month what do i do?@jodiespence wrote:Hello,I tried to activate my service a couple of hours ago. So far, no mobile network, no data, no nothing. I've tried everything that ...
I sent private message to Tiana_V, how long does it usually take for them to respond?
Hey I just aid for my plan earlier this morning but I am unable to use it as it hasn't added on
My phone was lost 2 weeks ago, and I suspended the service, I now have a new SIM card and new phone which I want to now activate. I log in to my account, and click on Plans and addons and get the following error all the time. Oh no!It looks like some...
My simcard is not registered on the network what to do? I did restart and re insert the sim still not working, i did manually search for network but still not working?
It does not make any sense to me why the $35 plan exists. Other than to sway someone over to the $40. ...why wouldn't the $35 plan have at least 2.5GB of data? I might as well do the $25 plan and take a $10 data add on (if I need extra) for a total o...
The systeme had a lag and charged me 3 time insted of one what do i do
I have a PM SIM but the phone doesn't showup on the compatibility list. Here's the specs. https://www.frequencycheck.com/models/Ak8RL/nokia-2-global-dual-sim-td-lte#frequencies Any idea if it'll work?
So I am getting a new phone number does that mean a new account and what of any balance that there might be is it gone or transferred
I just ordered a SIM online. When payed for it with a credit card, I got this message "ZIP code does not match billing address". Then I tried some more times.After a few minutes, I checked my credit card bill and found that I was charged $11.30. But ...
Hi all, I was looking in my account to see when my start date was, but could not find it. I may have been looking in the wrong places. Is your start date with PM listed somewhere?
I have an LG 6 phone, which doesn't open in the back. How would I install a sim card?
why is my 250 mb plan data not showing on my account info and why is my gifted data being used up instead of my plan data,and no I haven't used 250 mb data
Hi CommunityI am going to the US in a month. My current plan has 2 G Data, unlimited international calling, unlimited texting. My question is what should I purchase as an add on. I'd like to use data, talk and text. Do I select the $20.00 250mb ...
Hello, My plan has been fully functional and paid for since November 2019. Now, for some reason, it is not taking payment from my pre-registered card on file, even though there is room on that card. Please help immediately. My wife and I have zero ph...
On business in Florida, i have a roaming oackage. When making ir receiving calls, my phone beeps 2 or 3 times and drops the call.I have treid my sim card in three different Canadian unlocked ohones and the same thing happens with all the phone....Wha...
I'm 5 days into the new month and already at 75% of data. This happened last month too, and I've only been with public mobile these 2 months. My previous carrier I rarely went up to even 3GB per month and now I'm using over 3 in the first 5 days? ...
Hello, I went to Walmart a few days ago to activate a new plan, and they told me that I would need to pay $10 even though I am activating there. I tried telling them that I have activated there 4 times before and have always been given a free-sim. I ...
My husband and I activated two SIM cards last night. Both went through on the activation and both our old numbers transferred over to the Public accounts. We received confirmation emails from our previous provider saying the numbers were transferred ...
My renewal date is on Feb 13, 2020 and I'm currently on the $25 (1GB with autopay) plan. I'm very close to reaching my data limit and I don't want to run out of data in the next few days. If I switch right now to the $40 (5GB with autoplay) plan, wil...
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