Cannot get into account

[aw_mobile]

My service is no longer working without warning. My account is not letting me sign in and attempting to reset my password via email and phone number just has the count down but no code sent to either. 

[Luddite]

---

@RossN wrote:

@aw_mobile hi there are a lot of issues with email 

---

Email issues for sure; requested code by email and it was eventaually delivered by SMS!  

[Timer]

@aw_mobile 

rebooting phone and use browser from computer, clear cache and cookies and use one page inPrivate mode,

Login Page

you will get verification code by email or SMS
and when you press the 6 digit number and not press anything
just wait a 3 second automatically be login.

if you need ASAP to make payment you can go to Shell Stations to purchase vouchers and add to your account by call *611

once connected press (1) then (1) again and enter the 12 digit PIN #,

Official list of retailers location sell vouchers:  https://www.publicmobile.ca/en/on/payment-voucher

until the system complete updated very soon,

[RossN · Accepted solution]

@aw_mobile hi there are a lot of issues with email 

contact a cs agent to reset email 

1.  you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply