07-21-2022 11:45 AM
Why do calls keep failing after 3 or 4 min?? I tried fixing the issue, turning airplane mode ON/OFF, checking the SIM card, and resetting network on my iPhone, but nothing has worked so far.
Solved! Go to Solution.
07-21-2022 01:00 PM
HI @Gilda are you in US trying to access Roaming or you are in Canada?
Try to reseat the sim card
Also, if you have another phone, try your sim card on the other phone
And, try to test again at another location
07-21-2022 12:58 PM
Hi @RossN RossN, I tried that but no luck, I will open a ticket. Thanks anyways!
07-21-2022 11:48 AM
@Gilda hi try setting your network to 3g if that doesn't help
contact a cs agent
1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.
2. alternatively you can private message them here
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
check your community envelope for a reply
07-21-2022 11:47 AM
Are you possibly in the states with roaming add-ons?
