Dear Community, We have some sad news to share today. We have learned that our Oracle and friend, @computergeek541, passed away suddenly on the morning of April 29, 2026. An active community member for the past decade, he was passionate about helping...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I want to change my plan in self-service but the clicked plan page is empty.
I ordered the SIM card online and Payment was processed by PayPal. One month later, I don't have the SIM card delivered. What should I do? There seems to be no contact customer support phone number?
I can text or call others, but others cannot text or call me this morning. I'm on autopay
Public Mobile will not process a payment from my voucher.
Hi there!I activated the monthly auto payment.The website says that I will receive a +250 MB bonus after the activation.Can anyone tell me when it is getting activated?I appreciate your help.Many thanks.
duplicate consolidated
Since this morning...
Hello,I am currently a public mobile client and I am moving abroad to Stockholm, Sweden from Canada in August 2022. I am trying to figure out how I can keep my public mobile number while I am abroad without paying for a phone plan that I won't need. ...
I'm locked out of my account. I don't knw the answer to my security question. I need to get in to do an add-on.
The 5% back of your bill in points would be 1.75 points for the 35 plan. I'm assuming you would not always get that though? For example, I received my $10 bonus in my account balance for being referred, so even though next month's bill will be 35 aga...
Been trying to login but doesn't accept my password. Tried "forgot password" but comes back as Login Disabled. Can't access my account. Is this a system problem or??
I will leave canada for 1 year but I don't want to lost my number so I will try to click lost/stolen button and the I will recover before 3months.And use 1month and then click lost/stolen button again.Is it good way for my phone number?
I just bought a certified iPhone 8 Plus through Public Mobile and I would like to return it. I didn’t realize it was so big. How do you do returns?
My voice sounds hollow but if i put it on speaker it sounds fine ?
Both my wife and I got emails around 4am local time talking about transferring our numbers to Public Mobile. Thing is, we are currently NOT customers, and have not purchased or activated a Public Mobile sim card. Were these emails sent out by mistake...
Hello, and as stated above, I am currently unable to access everything within my Public Mobile account, while I am able to access this portion of the website. My email is the same, but the question "What is your fathers middle name?" isn't even corre...
Hi, I had updated my credit card and now my loyalty credits are removed which are the auto pay credit and loyalty for years credit and I am charged regular rate like I am a new customer. Can you fix this??? Thank you for any assistance in resolving ...
Hello can someone help me reset my 4 digit pin for *611 add-ons
I have tried restarting, turning on/off Airplane mode and selecting Public Mobile manually. I'm able to send an SMS text, but cannot send iMessage or open a simple webpage like google. I've logged into page and account is active and there doesn't see...
My card expired and I forgot to update, so I was canceled with no notice. Wasted a bunch of time before I realized the error. Made a double payment and my phone is working. Problem is I have been paying for another phone for years without any problem...
I have Canada Wide calling yet anytime I call using my phone it says long distance charges my apply?
I cannot receive phone calls. My plan is due tomorrow the 23 of March.When online to my account, it says "Plan Expired"Is this the reason? . I can continue to receive calls however. Please help.
I signed up to Public Mobile in 2018, paying $50 for 8GB of data. For the same price I can now get 10GB of data from you yet this has not changed. I have also been in contact with other providers offering me a similar service. Please let me know what...
Hi there I hope you are doing wella couple of days before I bought a public mobile sim card but when I call my number with another number a stranger person answer it. and it is a terrible experience I have ever had.please assist me
I’ve looked at a few posts about this and I’m pretty sure the answer is that Public Mobile does not allow calls over wifi. If I’m wrong, how does one go about setting it up? It’s not that I want to avoid using my cell plan. It’s just that the signal ...
I haven't been able to make a payment.This happened last month and I had to overpay for a prepaid CC.This has NOTHING to due with my cc provider. I contacted them, went to the bank, and yet I can't pay.Nothing has changed. Please help fix this.
I have recently moved from public mobile over to Telus and I would like a refund on my $37 or $35 please and thank you
If I switch to Public Points, will my past Refer a Friend reward be included in the new scheme?
Ordered a used phone for the wife and order details claimed included a SIM card.Phone arrived and no SIM card in phone or box.
got this error after paying and signing up what do we do now
