Community

Resolved! I have to update my credit card information but I can't sign in to my account. Reset doesn't work

HiI need to update my credit card information but I can't sign in. The reset doesn't work and it says none of my emails is valid it's for xxx-xxx-xxxx

Resolved! can't get a ticket to help with activation

I have an 821 error code and was directed to submit a ticket. When I go through the process of submitting a ticket it asks me to verify my identity with public mobile number and account number etc all info I dont have yet

Resolved! I forgot my e-mail

Hi, So basically I want to pay for my mobile data plan and I forgot the e-mail linked to my phone number What do I do? 

Resolved! Deactivation

Hi everyone! I want to deactivate my services for 3 months. How can I do that? thanks!

Resolved! No network after transfer

I transferred from Telus to PM this AM and still no network as of now. I answered YES to Telus to allow transfer. Then received text from PM saying I will receive my payment info and activation via email but still haven't yet. I checked the APN. Rest...

Resolved! Call conditional call forwarding

When people call my phone it rings once then goes to my dads number.and hes with bell. Why is this happening.Why can't I get a.hold of anyone.why isnt there a number to call for someone to help me. I been trying to fix this issue for 7 days .there is...

Resolved! Using Public Mobile to tether my Xbox Console.

I just moved, and don't have home intenet setup until next week. Last night I was trying to play GamePass on my Xbox console by tethering it with my phone and using Public Mobile internet. Is there a specific setting I should be changing on my consol...

Resolved! Accidentally purchased US data add on twice

Can I cancel one of my purchases?

Resolved! Need help

CS_Agent is not helpful what should I do, only need the self-serve account login so I can put a new sim? 

Resolved! Disconnect SIM

After 20th May, I need to disconnect my connection.How can I do it? Evon

Resolved! Roaming Data not working

I've purchased a $20 add on for roaming call text and data for 10 days, I can see this in my account Calls and texts are working, roaming is not I've tried the following: - reset phone, data works briefly and then stops working- Manually select multi...

Resolved! sim card

I  have  locked  my  sim  card  and  i  cant  get  any  hwelp

Resolved! Cant reset password

My partner can not get into her public mobile account as she forgot her password. The password reset email is not being emailed to her either. How can we get her password reset ? have all account info to verify!  Mike

Resolved! Public refurbished phones

I just purchased a phone from Public and I need to change the shipping address.  How can I do that? 

Resolved! Talk and text plans when traveling to u.s.

Resolved! ROAMINg - Europe

Hi,ROAMING - EUROPEI know there is NO specific "roaming function" (except when travelling in the U.S.A.) in Europe.If I am in Europe, I cannot make any call, nor send any SMS..HOWEVER, I would like to receive a CLEAR and COMPLETE answer to my followi...

Resolved! why reward system is changed

I am with public since 4 years. I referred 4 friends. I opened reward account in my public page. Thereafter, my all loyalty, refer and auto pay rewards were gone. I made ticket to solve this issue, public customer care person wrote that you ware migr...

Resolved! my credit card expiry has changed - need to update

Good morning.How can i update my expiry date for my credit card? i can’t place calls now 

Resolved! Payment

My bill just got reset yesterday for the month, but I am switching to a different carrier (deal by you guys with telus). Will I still get charged my bill for this month if I change today?

Resolved! DATA USAGE

How is it that I am already at 75% data usage and I do not use it? I only use it from my home intenet. I also did not have my phone for the last week or two.  I have received data usage message in the past as well.

Resolved! error code 837

Hi, I'm trying to activate a new account for a friend and every time I get to the end I always get the error code 837. Can someone please help?

Resolved! Have your community rewards hit yet this month?

I'm on the new rewards plan and I got my points on April 12th. Just checking to see if anyone got their rewards/points yet for this month? 

Resolved! customer service

I need a number to contact customer service. That’s the only option for me to get help. Please contact me soon. 

Resolved! No service. I've tried everything.

So I dropped my phone 2 days ago. And everything seemed okay, but when I woke up the service wasn't working on my phone. Nothing else seemed amiss, just an empty service icon in the top right corner. I restarted the phone. Nothing changed. Cleaned th...