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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11098 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22046 Views
  • 181 replies
  • 24 Bravos

no data on asus zen phone 3 android 7.1.1

Tried the solutions on the forum for setting the APN but no luck. Sim works fine on my old phone. Name: Public Mobile / Mobile InternetAPN: sp.mb.comProxy: Leave blankPort: Leave blankUsername: Leave blankPassword: Leave blankServer: Leave blankMMSC:...

adronis by Good Citizen / Bon Citoyen
  • 850 Views
  • 12 replies
  • 0 Bravos

Resolved! Porting from Koodo Postpaid

Hi,I just activated my PM sim card, made calls, text and used data. I went to the change number option in PM self serve but says unable to transfer number selected, help?

ekopark by Great Neighbour / Super Voisin
  • 1099 Views
  • 12 replies
  • 0 Bravos

Resolved! Changing plan issueI

I had a basic plan ($10 a month) and upgraded to a higher priced plan a few months ago. I no longer need the features of the upgraded plan. When I click CHANGE PLAN, I can not change back to the plan that I started with. The basic plan is not in the ...

sailorboy by Good Citizen / Bon Citoyen
  • 890 Views
  • 8 replies
  • 1 Bravos

Resolved! sim card not properly activated

I activated my sim card. My account all set up I thought. I received a text from public mobile saying ....To complete your request to public Mobile go into your account and click on contact us and complete the sim and activation form online. You will...

LLR by Great Neighbour / Super Voisin
  • 897 Views
  • 9 replies
  • 0 Bravos

Re: PUK code

How does someone contact them? Because my phone is also asking for a puk#

Tanyav by Great Neighbour / Super Voisin
  • 970 Views
  • 12 replies
  • 0 Bravos

Can't receive calls

I just switched to public mobile, and now I'm unable to receive calls from others. I can still text and receive texts perfectly fine. I can also make calls perfectly fine. This might be because I might not have gotten my PIN from my previous service ...

NeilL26 by Great Neighbour / Super Voisin
  • 497 Views
  • 5 replies
  • 0 Bravos

Resolved! Suddenly cannot make or receive calls anymore

Hi,I'm in Montreal (QC). Right now, my cell phone can't receive incoming calls neither make outgoing calls (with message saying my plan cannot make long distance) when I was trying to make local calls. If I'm not alone experiencing that problem, so i...

blitzter47 by Good Citizen / Bon Citoyen
  • 1293 Views
  • 10 replies
  • 1 Bravos

Resolved! change email address

hey i am not able to change email address of my account. I changed the username but i am not being able to change the email. please message me if anyone can help me

prajjwol143 by Great Neighbour / Super Voisin
  • 737 Views
  • 4 replies
  • 0 Bravos

Auto pay

How do i set up autopay? I was in walmart getting help with my account and my auto pay.   We set it up on my credit card and for some reason it didn't go through, my acvount was deactivated.  I know my card got accepted because i was able to top up m...

Livluctom by Great Neighbour / Super Voisin
  • 798 Views
  • 9 replies
  • 0 Bravos

Public SIM card not working in unlocked US Tracfone

My phone died and I'm trying to replace it with an unlocked American phone, but when I put in the Public SIM card for some reason it says I have no service? Why?  I thought I just had to stick in the card and turn it back on and would be good to go?

kittychaos by Good Citizen / Bon Citoyen
  • 1164 Views
  • 19 replies
  • 0 Bravos

Resolved! US data roaming add on with a $15 plan

Hi, I’m travelling to the US next month so I won’t need to use my full Canadian plan (I’m currently on the $40 plan but I won’t use that much). Can I change to the lowest ($15) plan for next month and then still purchase the 1GB data add ons for US r...

felicity by Great Neighbour / Super Voisin
  • 888 Views
  • 8 replies
  • 0 Bravos

Resolved! Won't transfer a Telus phone number

My husband ported my number to PM from Telus in error and then ported his correct number from Telus. Can you transfer my number? Can somene from PM private message me and I can give them the correct number to transfer. I called Telus and they said th...

george6978 by Great Neighbour / Super Voisin
  • 1131 Views
  • 8 replies
  • 1 Bravos

public moble no service

Can someone please help me ,public moble was supposed to  take the payment  from my account  today ;but there saying  I have i need to load funds ,but the funds are there,they where taking it out automatically for a long time but today I have no serv...

paul5 by Good Citizen / Bon Citoyen
  • 912 Views
  • 9 replies
  • 0 Bravos

Resolved! Re: APN setting with iphone 4 (ios 7)

Hey Guys;  I have tried all the things you mentioned with APN, but i still canèt get my phone to send or recieve pictures on a MMS text message. It now works to access the internet on data, but still no pictures. Any ideas ? Thanks

klr600 by Great Neighbour / Super Voisin
  • 1323 Views
  • 11 replies
  • 0 Bravos

Resolved! Add-ons only plan?

Can I get the US Calling add-on which is $8/10 days of calling (to Canada and US or just the US?) and then throw on the $10 500mb/data add on making my cost about $34 every 30 days or do I need a plan to add on "add-ons"? Also why did they take away ...

Zz by Great Citizen / Super Citoyen
  • 678 Views
  • 5 replies
  • 0 Bravos

Resolved! Self-Serve is disabled

Hello,  I am trying to log into my account and it keeps saying it has been disabled and both mine and my husband's phone are not working.  We renewed our plan last month and always do the 90 day plans and I haven't been able to get ahold of a moderat...

nelliott17 by Good Citizen / Bon Citoyen
  • 1426 Views
  • 18 replies
  • 0 Bravos

Resolved! Roaming call plan

I purchased a 250 MB roaming data plan for US. It did not work at the begining, so I purchased a US call 200 min US and Canada Long Distance add-on. By the end, I findnally got the roaming data to work, but the 200 min US and Canada Long Distance is ...

scarlett_dong by Great Neighbour / Super Voisin
  • 511 Views
  • 3 replies
  • 0 Bravos

Resolved! International calling add-on :refund required

Hello I purchased the INTERNATIONAL add on, only to discover after pruchase that there are only a few countries that can be called using that add on. It is not spelled out clearly when purchasing, and of course one assumes that INTERNATIONAL means......

Flashdance by Good Citizen / Bon Citoyen
  • 1092 Views
  • 19 replies
  • 0 Bravos

Resolved! Clicking link to reset password results in page showing expired

Hi all, So I just want to reset my password in order to access my online profile.  Here's what's happening:- I click on Forgot Password- I enter my email address 2x- I enter my answer to the security question- I click submit- The system tells me that...

dogstar by Great Neighbour / Super Voisin
  • 830 Views
  • 8 replies
  • 1 Bravos

Resolved! Community Reward

How does the community reward work? Is there a certain number of questions or replies you need to have for it to work? 

Oliviamolloy by Great Neighbour / Super Voisin
  • 1317 Views
  • 14 replies
  • 1 Bravos

New plan for $60 for 10GB Data at 3G Speed

There is new plan under plans and add-ons for $60 but it is not advertise under plan section.Plan Details:$58/30 days with a $2 AutoPay reward activated (Reg Price $60)30-day plan10GB of data at 3G speed4Unlimited Canada-wide and U.S2 TalkUnlimited I...

Tom19 by Good Citizen / Bon Citoyen
  • 678 Views
  • 4 replies
  • 1 Bravos

Resolved! Puk code

How do i get my puk code on public mobile 

Royalhighness by Great Neighbour / Super Voisin
  • 802 Views
  • 6 replies
  • 0 Bravos

Resolved! How do I get a new phone?

I am new to Public Mobile. I assumed like my old provider, Telus, that when the time came for me to get a new phone I could do it through this Public Mobile. So do I just buy my phones at full price now from Apple and set it up through here? For 15 y...

Sunspots by Great Neighbour / Super Voisin
  • 956 Views
  • 11 replies
  • 0 Bravos

$60 Canada US plan

So it seems PM has removed the $60 Canada US plan. There was no mention of being for a limited time. I assumed it was a full time plan. Glad I got it. Sadly a family member who was going to join next week when her Rogers plan was done can't. Hopefull...

tehowennathe by Model Citizen / Citoyen Modèle
  • 1081 Views
  • 17 replies
  • 1 Bravos

Device is blocked, enter master unlock code

Hello, I have recently ported my number over from Chatr to PM and bought a PM sim card.I noticed that the service was removed under Chatr, and upon putting in the PM sim card and restarting my phone, my device said that the device is blocked, please ...

selvakalvi by Great Neighbour / Super Voisin
  • 8251 Views
  • 5 replies
  • 0 Bravos

No service on iPhone 7

 Ever once and awhile my iPhone says no service, phones updated, tried restarting it. Taking the SIM card out for a minute and nothing helped. Put the sim in my android phone and works fine. Any ideas as what it could be?

Bradp75 by Great Neighbour / Super Voisin
  • 897 Views
  • 8 replies
  • 0 Bravos
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