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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Can't make a call.

My account is full and up to date. When I try to make a call, get a message saying can't complete call because I have used up all available minutes. Help!

Resolved! refer a friend reward

Hi to whom this may concern, I had a question regarding the friend reward program. The friend I referred activated his account on February 4th and used my referral friend code, so one week after the reward programed changed (Jan 25th) That being sai...

My calls keep dropping have been all day long - same location where always works

My calls keep dropping have been all day long - same location where always works.I am in the USA have been for over a month ..added "too much" talk time thinking maybe my plan ran out paid for 2 plans for USA talk/text and still for some reason is cu...

Resolved! Cancel voicemail

How to cancel my voicemail? Thx

Resolved! I can no longer login. I need my account updated to new email address as my old email is inactive.

Please help me with updating my account from my old email address.I can't login so I can not tell what my Public account number is either. Thank you,Matt

Data

Hi! I’m from Sarnia On and lately my data hasn’t been working well at all. Anyone one else experiencing the same problem?

Resolved! Where can I see confirmation of my US Plan that I purchased two days ago

I paid $20 + tax for a 10 day US plan but did not receive confirmation that the US plan has been activated. My CC is showing a debit note of $22.40

Data Maxed Out

For the first time in 4 years, my data usage maxed out within 10 days of my plan starting and that has never happened before. I can't view my usage because it's reached it's limit, and I can't get any data unless I am at home on WiFi. Any solutions t...

Resolved! phone and sims lost cant recieve sms

need help lost my sims and my phone hi by samsung s9+ is not working whit public then hi go whit other compagnie but hi need my phone number but hi cant recive the sms too confirm how hi doo

The prepaid $13 plan is back....that is if you were on the old $10 plan😀

Resolved! International long distance minutes

I purchase 300 international LD minutes and i can't used it to call the country, as it's not one of the area included How do I go about getting the money refund to my credit card?

Resolved! Transferring SIM number issues

I transferred my mobile number to PM from another service provider but did not respond to the SMS i got rom the previous one. Now my Public mobile sim does not work. How to resolve the issue?

Resolved! Price match or apply 2GBBonus to my plan

Hi Can you price match freedom mobile's $35/month for 6Gb plan?Freedom Mobile | Cell Phone Plans - Fast LTE, Talk & Text Or apply this promotion to my account? get 2GB of monthly bonus data for free* when you activate on plans $35/mo+ with promo cod...

Resolved! $10 plan and the rewards I've accumulated

Hello, I'm on the old $10 plan (now discontinued) and just saw that the rates will be increasing to $13 in April. This is obviously a push to get us to choose the $15 plan. If I do switch to the $15 plan, will I retain my $ rewards? So far I've accu...

Resolved! I want to Change my email address

HiThis is xxxxxxxxxxx with the phone number 6***********5and account number: 1000000******2I want to change my email address from : removed personal information Thank youNiusha Edited By ShawnC: removed personal info

Why Consider/Trust Public Mobile's Loyalty Rewards If They Just Raise Prices To Nullify Them?

I'm on the $10 for 50 mins/50 messages plan (now discontinued but grandfathered) & old loyalty program ($2 off for autopay, $1 off per year of loyalty - also now discontinued but grandfathered) & just got an e-mail at 12:04pm EST Mar. 4th, 2022 sayin...

Recommendations for phone coverage while in Europe?

Hello.What is recommended for phone coverage while in Europe. Specifically Belgium?Have been told to purchase a SIM card from AMAZON but does anyone know which one has coverage for Belgium? Sheila

phone calls emergency only

Phone shows no net work

Cell Phone Plan Price Increase

I have the $10 monthly plan. I just received a notification that the price of this plan will increase to $13 starting April 28th. Is the price of all the cell phone plans offered by Public Mobile also increasing on this date. Thanks.

Resolved! I Purchased a Cell Phone Online and It hasnt arrived yet

I have the confirmation email from the purchase and my shipping address is typed in correctly. The purchase was on February 24th, Thursday and it said 3-7 Business days. It has been 8 Business days already and the cell phone hasnt arrived still. I'm ...

Resolved! How I get a pin

They didn't give one

Price increase for old plan

I received email "The current price of your plan will increase from $10 to $13 starting April 28, 2022. Your payment method will automatically reflect the new amount of $13 so no further action is required from you." I have this plan for my parent, t...