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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Can't send picture texts on my iPhone 4

I've resurrected an iPhone 4 that has been idle for five years and joined PM a couple of days ago. Everything has gone fine with setup except I can't get picture texts to send. Simple text messages and phone calls work fine. Data is turned on, MMS is...

Resolved! Payment Issue

Good day, I was overcharged by $5.00 in October. I received a text saying it would be adjusted this month, but I was just charged my usual amount in November. How do I strighten this out? Many thanks...Steve

Resolved! I have been 6 month with public mobile. I want to change my plan

If I change my plan do I get the 10 off for 6 month which is currently offered?

Resolved! Unregistered Sim

I am getting " Unregistered Sim " on my phone plus " Sim not allowed for voice". Anyone else have this problem ? I sent a message to Alex but not sure if he is around.

Rewards earned but not applied

Hi, as per my account information so far I earned $50 reward (loyalty and autopay). But since the very beginning until today I am paying the same amount of money every month, that means my monthly bill is not being reduced. If the reward amount is no...

Resolved! Services

My texts ain't sending?? Why

Resolved! Roaming data stopped working

A family member has been in the US for nine days. He has the US Roaming - 500 MB Data (10-day) and the US Roaming - Unlimited Talk (10-day) add ons which will expire tomorrow. This morning his data stopped working though he can still make phone cal...

Resolved! Rewards when account is on hold

i want to place my account on hold for some months.(want my number to be safe) and then reactivate it. will i loose my rewards as well? i currently have the following rewards Loyalty Reward ($1)AutoPay Reward ($2)Community Reward $0Refer-a-Friend Rew...

Resolved! Cancelling my Dads Account

Hello,I am the executor of my father's estate and I need access to his contacts, etc. on his phone. If I cancel is public account, will I loose access to those types of things on the device? Or will it just be that the text and talk service is shut o...

Plan expired before autopay.

So last month public mobile didn't apply my rewards so they sent me a credit, which was fine. Now when I tried to use my phone it didn't work and when I checked my plan online it said the plan was expire, but the message says "ignore if on autopay". ...

Resolved! How I remove Add-Ons?

I raised this a month ago and never received any resolution.How do I remove this Add-On that is being added to my monthly bill every month. When I log into the portal I do not see any option to remove it. Help please. Thank you edited by comptuerg...

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How many people are selected for the billboard

Resolved! THIS SERVICE IS *****

i been giving you guys benefit of the doubt. how are you running a business with no human interactions. you guys are absolute *****. nobody helps. my phone has been in service ACTIVE for the last 2 months 25$ a month and still no service? can't chang...

How to get unlimited data?

What promotion will be available in black Friday?

Resolved! Tranferring Samsung phone to Iphone 8

- What are the steps need to be done to transfer from Samsung J3 to Iphone 8?- Can it be used SIM card from Samsung to Iphone 8? Thank you for your help.

Porting to Telus - incorrect account #?

I'm trying to port my number over to Telus. When their team puts in my PM acct #, it says "incorrect account number". It shouldn't be that hard to do, right? It's just the account number that shows up in the self-serve portal.

Locked out of my account

Locked out my account after 5 attempts. Can someone help pls? Thanks

Resolved! can't receive calls

I just activated a acatel goflip phone for my mother 24 hours ago and ported over the number from Rogers. The phone can call out but cannot receive calls. I have powered off and also removed the SIM card and put it in again but it hasn't remedied the...

Resolved! Do my loyalty rewards transfer over if I upgrade plan

I've got my mom on the $10/month talk and text plan (looks to be no longer available). If I upgrade her plan to the $15/month plan will her loyalty rewards be applied to that plan? Or do they reset?

Resolved! Self serve password reset not working 😣

Guys, please, do something once and for all about the password reset option. I put in my email as requested and then..... NOTHING.....I don't get it. When I worked for Telus years ago, things worked.....for the most part.....now I feel like I'm deali...

Upgraded phone and now not able to send text messages to other iphones

Upgraded my moms phone to a new iPhone and now she's unable to send me texts (I also have an iPhone). Even when I try to send her a message (I'm on a different carrier) it shows as attempting to send an iMessage rather than a text. Sometimes she gets...

Resolved! Is there is app for public mobile ?

Is there is app for public mobile ?

Resolved! I will be traveling to us can I buy roaming ?how much

I will be traveling to us can I buy roaming ?how much?

Resolved! It keeps telling people I have voicemail when I don't!!!

This is driving me and anyone calling me crazy. My phone keeps telling people I have voicemail and not only that, it will allow them to leave a message! I never signed up for voicemail that I'm aware of and I don't think Public Mobile gave it to me...

Resolved! changing plan with add-on

If I change my plan will an add-on I have purchased (international calling) still be available to me?

Resolved! Help....cannot get into self serve to reactivate my phone service. need customer service

My phone is inactive since i was off work for 4 months. I now want it activated. Cannot get into self serve or anywhere besides the community. Need to find out what i need to do to reactivate my phone asap. can anyone help?

Text, MMS not always working iPhone SE; can't fully adjust APN

Hi There -- two issues here, 1. MMS: Over the last few weeks I've started to have trouble sending MMS (picture) messages on my iPhone SE -- sometimes they go through to the recipient, sometimes not -- but they always "look" like they've gone through ...

Resolved! Rewards credit not applyed!

Well, again did not receive my autopay and refer a friend rewards credit from last payment! Thank you!

How to get free sim card while activation for new plan

I have decided to buy another plan for my family so which store give free sim with new activation?

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