Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi I activated my sim card today but it does not so on my plan, as I have one of the smaller plans it would be for the one month of free service. Thanks Geo09 Get one month of free service when you activate on any plan. Plus, get 5GB of free data o...
Hi everyone. Just wondering how long it usually takes for mods to respond to support issues. I have been without my phone for 24 hours because of a Sim Not Provisioned error and have submitted PMs to the moderator teams and have heard nothing. Thank...
I activated new service and had sumitted my email to receive the advertised 5GB of extra data.When I log into my account it only shows that I have 500mb plus and additional 500mb. How do I get the promo data added?
Hi all, I've had my Samsung S10e on Public Mobile for well over a year.Last night, my phone suddenly dropped off the network (it was working right up until that moment, as I was in a text conversation). Didn't think anything of it until I tried to ma...
I got a new plan ($40/month) on boxing day from a mobile store and was told my first month would be free. The worker told me my first payment would be on the 25th of February. However, when I log into my account, it shows I will have to pay $40 on th...
I am having the same issue as the previous poster. Trying to port 3 numbers from Koodo since yesterday. I have tried all the recommendations to no avail. Submitted several tickets and I also called the port team and was told that Koodo has not receiv...
I have a plan with 2g data with 1 g bonus. This is shown on my plan page, but my plan. Was just automatically paid last night and the 1g bonus data is not listed on my data usage page. Do I actually have the extra data or not?
Is anyone else getting the white screen when you click on my account.... I'm in Ontario...
Hi, Is self serve down at the moment for everyone? Was working just fine yesterday. Tried accessing on my phone and thought maybe it's just phone-related. But then tried 3 different browsers on my Mac and still the same. All I see is just the white s...
hi everyone, I'm using the $15 plan which gives me 100 minutes canada-wide calls. I found that incoming calls also get counted in the 100 minutes, is that true? could anyone tell me how much I should pay for minutes I exceeded outside of the 100 min...
I thought I would check in before I reactivated my account and I happened to find this in my spam folder. I don't quite understand why it ended up in there when all the other emails are in my inbox. I did'nt even notice it was there last time i check...
I have had payment issues the last few months with my credit card on file. It is not a problem with the credit card company. I have tried other credit cards and they don't work either. Now, I get the error message: Unable to Process TransactionSor...
Is iphone xr compatible with public mobile? i already purchased a sim card so what do i do if my phone is not compatible?
I would like to pay for my plan and activate the current plan
I have always had $5 in available funds but this month it shows $0 available funds. Payment went thru Dec 30 for $30 ($35-5) but now it still shows I owe $35 Jan 30. What happened to my available funds $2 for autopay, $2 for referrals and $1 for bei...
It appears from my usage history that I haven't used all of my phone minutes, but the plan has been stopped. How do I get a clarification of this apparent discrepancy?
My next payment is due to be payed before 17th of January but autopay says it will pay on the 17th which is a day after my payment is due.Why can't autopay take the payment prior to the due date?I know I can make a prepayment before the due date but...
I have an iPhone 6. I am unable to activate my data plan following the instructions. In the settings under cellular data network, I have only APN and username and password and not the other settings listed in the instructions. When I turn on data it ...
The offer reads: "Get one month of free service when you activate on any plan. Plus, get 5GB of free data on select plans." I just activated my SIM card but only seeing the $25 plan I selected, no sign of free 1 month service or the free 5GB of data....
I activated my SIM card 4 days ago. There was a glitch on the final page of my activation and it has affected my account and service. I private messaged the Moderator Team since I am unable to login or verify my account therefore I can't submit a tic...
How to activate a sim card that may have been activated when trying to sign up but form never finalized
My phone was paid and was working fine with no problems, my account still says active. Today I found it says No Service, and I changed my public mobile SIM card to another iPhone, it still shows NO Service. But another Telus SIM card works fine on th...
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