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Payment

jillea
Good Citizen / Bon Citoyen

Why am I not being able to add funds to my account? It’s telling me I can not add less than amount of my plan even though I have rewards and refer a friend discounts that lower my amount due.  I do not like these new changes 

19 REPLIES 19

darlicious
Mayor / Maire

@dust2dust @hTideGnow 

$41.25 is the federal government's mandated price for a 2gb plan when it asked that mobile provider's reduce the cost of medium basket plans by 25% within two years back in 2020. $55 - $13.75=$41.25.

@hTideGnow- Apparently not. I haven't tried adding money. I run a balance. I haven't done the $1 trick for a long time.

Yeah that quarter is an odd duck. Marketing...hey I know...we can scrape an extra buck out of 4 clients to add to our billions of profits. Let's do it!

HI @dust2dust 

 

so, the trick to add $1 is ok

 

But they should allow less than $1, the new plan has  $41.25, someone might need it  LoL

darlicious
Mayor / Maire

@dust2dust 

I agree....remember when they used to ask for volunteers to beta test? It seems only oracles beta test "improvements" to public mobile now and even their feedback is mostly ignored.

 

@a1foxes 

This might help your situation....

 

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-...

 

@jillea 

You too!

darlicious
Mayor / Maire

@a1foxes 

Yes I tried unsuccessfully to make any kind of payment less than the plan amount and I couldn't find a way.

 

@hTideGnow 

This also means you cannot reactivate your plan or attempt to reprovision your sim by adding a $1 manual payment.

jillea
Good Citizen / Bon Citoyen

So with my rewards it brings my total to 17 and than when you minus 5 dollars for refer a friend it brings it to 12 dollars my plan is 25 and is active due on 19th 

D844CEB0-3D68-42CA-B4B8-AD162C872F32.png

EEE9BB29-1C2B-4110-998D-AB07BB6C22FF.png

 
 

jillea
Good Citizen / Bon Citoyen

Plan

jillea
Good Citizen / Bon Citoyen

Yes the minimum amount is the amount due for my pla ln

jillea
Good Citizen / Bon Citoyen

I don’t have a vehicle so it makes it difficult to get a voucher when prior to the changes they made it let me add funds prior to my due date and didn’t have to add what the amount due is 

jillea
Good Citizen / Bon Citoyen

It always use to let me do it early I really dislike the new update 

a1foxes
Great Neighbour / Super Voisin

yeah thats about right, it wont let me fill in a smaller amount. I have 2 cards, which totals the right amount but it wont take them, it will only take the 48 minimum

HI @darlicious   I have a feeling the $20 minimum is more for the plan as the amount due is also $20.  

 

Of course, would be nice if we can confirm from another person

 

darlicious
Mayor / Maire

@jillea 

WHAT?!! There is a minimum $20 payment?!! It used to be $1?!! This is just getting ridiculous!! 

 

I think you can still get $5 vouchers at RCSS and $10 vouchers at london drugs.


@jillea wrote:

7B6FB33C-E14D-49BE-A2A3-F2B245EEFF5C.png


HI @jillea   Is your account current suspended?  And your plan is $25?    If those are true, PM would have already applied the rewards and hence your amount  is now $20.  Adding $12 would still just make it $17 and still not enough to reactivate the plan

 

if you do not mind, you can try to add the $20 in the account and see if it works.  Again, the extra fund would stay in the account for next renewal.  

jillea
Good Citizen / Bon Citoyen

7B6FB33C-E14D-49BE-A2A3-F2B245EEFF5C.png

jillea
Good Citizen / Bon Citoyen

My payment isn’t due yet but I always add the funds early with rewards the amount due is 17 so minus the refer a friend it brings it to 12 

BDCFF5CD-0965-4AF6-82AD-54723BEEE151.png

dust2dust
Mayor / Maire

Is your screen different than this?

I have sufficient balance to pay the plan and the account is active.

dust2dust_1-1658015889177.png

 

 

 

hTideGnow
Mayor / Maire

HI @jillea   There should be a radio box for "Custom Amount" and then you can enter the amount you want to pay

 

If still have problem, post a screenshot

darlicious
Mayor / Maire

@jillea 

What options do you have when topping up? Does it give you "other amount"?

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