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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Text Issue

Hello, I just set up a new account for my son. We have tested a few phone numbers for texting and calling and things seem to be working fine. However, when he tries to contact 1 number, the text message does not go thru, but the phone call does. An...

Texting

Hi, does the $15 plan include texting to different provinces? How about to a different country?

Umidigi Power 3

Anyone have this model of phone? Just wondering about its performance and ease of use. Keeping my eye out for my grumpy_neighbour.*https://www.amazon.ca/UMIDIGI-Unlocked-Smartphone-FullView-Mufti-Function/dp/B085TDC6XM/ref=sr_1_3_sspa?dchild=1&keywor...

Some Messenger responses not coming through

My phone is two and a half year old and a month ago I started not receiving responses from three of my contacts. Most contacts work fine but these three don't. One was my son-in law to announce the birth of his son when I was watching their daughter ...

My service

My service is not working

auto-pay by credit card

Hello,I have a problem trying to register to an auto-pay by my credit card. The system says that there is a problem with my visa. I called my bank and they told me that everything is alright and the problem is with you. Furthermore, I have tried to ...

I need help to access my account already a year waiting

I am trying to refer people and so far never have access to my account to find out my reference number. please help!now it said I am locked out of my account after first try to log in

How do I cancel my account or plan?

Simple...work is paying through another provider. Wish to cancel my plan.Seems very difficult to do this in a timely manner...Thanks,Greg

Urgent! Need help on DoS (denial of service) attack, how to stop random calls coming in?

My daughter's phone is being bombarded with random non-stop phone calls every few 2-5 seconds since this morning. It is very similar to DoS attack, instead on computer, this one is happening on a mobile phone. Any ideas? Thanks.

How can you tell if your device is locked to a carrier.

Resolved! How can you tell if your device is locked to a carrier.

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Resolved! Renewal date after plan change

Hi all, just wondering if I change my plan mid-cycle, will my renewal date change based on when I changed the plan?

Payment due tomorrow, want to move on

I was supposed to pay my plan yesterday and today I don't have service.Can I still move my number to another company?

Changed plan and made payment but something went wrong.

I changed my plan and made the $25 payment but I'm not sure why my phone is still not going.

Payment Time, New to PM

My next renewal date is October 3, i am just wondering when is the soonest time to pay my next cycle BillThanks

Time for a Public Mobile app?

Hi all, Who thinks it is time for a Public Mobile phone app for Android and IOS? I am lazy and an app on my phone to check my data and minutes status would be awesome!Anyone with me on this?!

New to public mobile

When purchasing my sim card for this company I was told to be careful as I may not get reception In my area is this true I live in blind river ontario

switching providers

i need help finding out how to cancel public mobile and switch to chart anyone know/

Resolved! Re: User id disabled.

I need help in re activating my plan which was suspended. I need to make a payment but Im unable to login or create a new password. I dont want my plan to expire and dont want to lose this plan. Plan belongs to my dad and he is stuck overseas due to ...

SIM card not working in iPhone 6

I have an active account using my iPhone 5. I have a new iPhone 6 that is unlocked and my SIM card will Not work. It just keeps searching. I tried changing the APN, But it reverts back to the old one. The APN in the iPhone 5 is isp.mb.com, but App...

Login Disabled - Need help enabling my account

My account login is disabled. I had my phone account in a suspended stage. But not for more than 90 days. I would like to reactivate my account. I need help activating my account.

Number change

Hi,I changed my phone number a few days back.On My Account it shows that the number has been changed,However, this is not reflected on my handset.In addition, I am unable to make any calls, although my monthly dues have subsequently been deducted fr...

Locked out of self serve. Ugh.

I’ve been “locked out” of my self serve account. Any help would be appreciated. Thank you.

SIM not provisioned for voice

Lost service 1 hour ago and getting the message 'SIM not provisioned lol voice'.Put SIM in another phone and still no service.

Resolved! Service suspended (Please Help)

My phone was suspended, the payment came out of my credit card this morning and my rewards but my account says it's suspended,what should I do?

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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Text Issue

Texting

Umidigi Power 3