Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

MON ACTIVATION A EU UNE ERREUR ET

New sim

I am trying to set up a new SIM card for my daughter and I get to the account setup page and fill out all the info and I can’t get to the next page to finish. Any help would be greatly appreciated

Sim transfer

My phone was stolen, but the payment went through. I suspended service, then got a new phone and a new pin (to keep the same number), but the coverage doesn't seem to have transferred to the new sim card. Anyone know how to deal with that? Even th...

Resolved! payment issues

I have Auto pay set up but I didn't go through. I tried making a manual payment with my credit card on file it says can verify credit card. I tried changing the card to a new one and it says can't verify your credit card. It's not my cards and I have...

Resolved! US Roaming Add-Ons

Hi, The US Roaming bundle add on for 20$ provides unlimited text and talk and 250 MB data in US for 10 days, right? Also, read that "U.S. Roaming Add-Ons are not available if you're on a grandfathered $19 plan". Please indicate what plan is this?

Resolved! Does calling a toll free number use up your outgoing call minutes?

I read conflicting answers on this forum, some say no, some say yes. Can I get an answer from a customer support at public.

Resolved! Autopay stopped working

We've always had AutoPay setup on our Public Mobile phones and it has always worked flawlessly... until this month. There should have been a payment on the 20th but it never happened (even though we have the $2 credit on the account for it!) Nothing ...

Call forwarding

I'm wondering who would vote for an Add-on to include call forwarding when you suspend your account for <90 days so you can keep your phone number in something of a good standing ? Further, does anyone know if this is technically feasible?

Resolved! cant log in

I had my number ported out but I can no longer login to my account. I wanted to set up a different number with the remaining balance on my account as I still had almost a full month remaining.

Data usage

Got a text stating that my 1G of data is used, my phone shows only 858MG used.Which is correct?

Resolved! Changing number: Brand new number ?

Hi, i subscribed to public mobile yesterday and i choosed to transfer my old number. However, i'm now pondering the idea of maybe changing my number. So, two questions: 1- Is it possible to get a brand new number that never belonged to anybody ? If i...

Community Website Extremely slow.

Is anyones community website EXTREMELY slow ? I have tried 2 devices and both of them are struggling to load the webpage. Ive tried on my data and on my home internet. I have been spending 15 minutes already trying to post this and ive got a whole bu...

Resolved! Bill pay

Bill paymentHi there There was a bad charge to my credit card. I paid my bill today and I had $3, 1 dollar loyalty and 2 dollars auto pay on $25 plan I was charged $28.25And $21.47 Total $49.72 Can I have refund I was only to pay $23 Thank you,Adam ...

Resolved! Staying with PM

Hi there, I recently changed my plan for another carrier for a month so I could have unlimited data -When I came back I had to start from scratch and basically became a new customer with all my referrals and history of add ons gone! Any thoughts arou...

Resolved! Monthly plan renewal not Renewing after I topped up my account it’s been three days

Please help me I wish there was some type of person I could call six *611 but every time I called it doesn’t do nothing for me were told me to go back online I just want to get my phone up and working I don’t get it my plan ended two days ago and it’...

Resolved! Receiving/Picking new #

When I sign up a third phone in the family, along with its new #, do I get any multi choice of numbers ? Like “ pick one of these five numbers for your new phone number “

Resolved! Not registered on network

Out of nowhere, I'm suddenly unable to send or receive calls or text messages. When I try to place a call, I get the error message "Not registered on network". When I try to text, it says "Currently unable to send your message. It will be sent when t...

Resolved! Social Networks and Public Mobile

Hi All. I don't use any of the social networks (FaceBook, Twitter, Instagram...) but my wife does.We are thinking of moving her over to Public Mobile from her current provider but I want to be able to assure her that those will still work fine at thr...

Resolved! Forget account information

My phone number:- 647xxxxxxxi want to do self serve. I need to recreate my account.and when now I want to put my public voucher. I does not let me do.please fix that problem also thanks EDIT: ph removed by NDesai

Resolved! You just called me

Every 2-3 months or so someone phones me and the conversation goes something like this:Caller: "Hey, I'm returning your call, what's up?" me: "... sorry?" Caller: "You just called me 5 minutes ago, I missed the call, so I'm returning it?" Me: "... ...

Resolved! Change payment date

Hi, I would like to change my payment date so that my automatic payment withdraws on or just after the 1st of the month. As it is now, my checking account is debited on the last day.

payment

my payment dos not go

Re: Unable to receive calls from landlines

Was your issue resolved? I had the same issue but only with certain landlines (from Eastlink users). I have gone back to Telus, however, my daughter wants to continue using Public Mobile and I cannot phone her from my landline. We both had 236 pre...

Discrepancy in "Data & Add-On Usage" vs. "Usage History" - How to fix this?

I have a significant discrepancy in "Data & Add-On Usage" report for the Auto-Pay period vs. "Usage History". A few hours ago, I received a text from PM indicating that I had already used 75% of my data, when I have hardly used any data so far. At th...

Want yo change my notifications to English sh

Service

I can not recieve texts or calls but I can send texts and call out

activation

I can't get past page 2 of activation. It seems to be stuck on "check eligibility" of phone number, which is current and I am presently using, plus stuck on alternate number, which is my current landline

Voicemail

Hi, My phone will not connect to voicemail, even though my plan includes 100 minutes. I am able to access my voicemail from a landline or another phone but not from my cell phone. When I try pushing "1" or "call voicemail" there is no dial tone or ...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

MON ACTIVATION A EU UNE ERREUR ET

New sim

Sim transfer

Resolved! payment issues

Resolved! US Roaming Add-Ons

Resolved! Does calling a toll free number use up your outgoing call minutes?

Resolved! Autopay stopped working

Call forwarding

Resolved! cant log in

Data usage

Resolved! Changing number: Brand new number ?

Community Website Extremely slow.

Resolved! Bill pay

Resolved! Staying with PM

Resolved! Monthly plan renewal not Renewing after I topped up my account it’s been three days

Resolved! Receiving/Picking new #

Resolved! Not registered on network

Resolved! Social Networks and Public Mobile

Resolved! Forget account information

Resolved! You just called me

Resolved! Change payment date

payment

Re: Unable to receive calls from landlines

Discrepancy in "Data & Add-On Usage" vs. "Usage History" - How to fix this?

Want yo change my notifications to English sh

Service

Service

activation

Voicemail

Voicemail

Add on Rewards

If I opt out, may I get other reward like cash bac...

Porting number to PM

Stuck port? Porting team phone number?

Subscription dates changes.