getting in

[toddmatheson]

This is very annoying. 

I need to speak with someone because it sends me into a circle.

I enter my phone number. It says I have already registered but when I try to recover password it will not recognize my email address. 

[hTideGnow]

Hi @toddmatheson , no stress, you can have CS Agent to look up your login and reset password

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

1. First type: "Forgot log in information"
2. Then Click "Contact Us"
3. Finally Click "Click here to submit a ticket"
   you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[toddmatheson · Accepted solution]

Yes I see now. Note to self take the 5 minutes to troubleshoot.

[RossN]

@toddmatheson 

hi contact a cs agent

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

type  request email and new password 

2. alternatively you can private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

[MrSpock]

@toddmatheson you will need to contact customer support  to open a ticket, to speak to a customer service agent    Click here  you can send private message to a CS Agent here:  https://bit.ly/2GGCJzH check your community envelope for a reply