Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hey,I would like to migrate my account to Telus since there is a deal going on and I want that deal, but Telus said that I need to contact someone and migrate my Public Mobile account to Telus. Can someone please help me out with this asap!
Hi all As there seem to be a number of posts in last few days on this issue - esp. from BC customers, please can anyone provide any insight as to what appears to be an issue on PM side? I cannot receive incoming calls - it goes straight to voicemai...
Hello! My friend who I recommended to get service with PM is not having the 3G at 3G speed, can you please tell me why? He can make calls but not able to navigate at all. We have closed and reopened the phone and nothing works, any idea?
I switched from Bell mobility to public mobile on April 4th. I asked to transfer my number. I am still attached to bell mobility and paying $100 a month. Please help me cancel or terminate my account with bell mobility so that public mobile is my ...
I found that my phone call audio quality is much worse than if I just record sound on my phone. I tested this by calling my voicemail, making a message and playing it back. I can't understand why the audio quality is so much worse. This makes it diff...
I have been getting texts and calls but none of them are going through, I can text and call tho. I've tried to do everything but put Sim in another phone cause I don't have one
Hi! I need your assistance. i am trying to pay and add my visa debit card, for some reason is denied. I called my bank and everything is good on their end. I tried dialing 611 but I can only make a payment for an existing card. Please help! My accoun...
I will be moving to another province. I read about changing the number in other posts. But what I want is to port out my existing number to some other cheaper service outside Public Mobile, so I can still use the number when I come back. And I wan...
So my daughter phone wouldn’t receive or call iPhone 8 Texting worked. Tried everything. Reset update restore nothing worked. Must have been SIM card issue. Took sim out then back in. Still not working. Took sim out put in my phone Both on publi...
When I signed up with Public Mobile, they were advertising $2 off each month if I signed up for autopay which I did, but I have yet to see the discount. They may have included a cut-off day NOW, but at that time there was not a cut-off date. Plus I w...
I have been trying to contact Public Mobile for a month every way I can possibly think of. I have a ticket number....237764-556 and yet no one has contacted me back. My husband died and I do not know his passwords. I created an account in order to ...
Phone doesn't ring. All calls go directly to voicemail. This just started after 9 mos as a customer. Account is up to date. This is very frustrating and causing me to think about changing cell carriers
I have not used any LD minutes and have unlimited Canada wide calling but can’t make a LD call. Get message sorry, all my minutes used, to purchase more minutes dial *611 or go to website to buy more. This has never happened before!
Hello, I've been given an iphone SE that has been unlocked. I reset it completely, changed the APN settings, and, on the first day, my sim card would alternatively be detected and not be detected. I'd power it down, and manage to get access to the ne...
I'm not receiving OTP for my VISA card transactions. Many OTP work from banks, government, apps. Just this one VISA issuer I'm having issues with. I unblocked every phone number in my SMS settings.
I can't access my account. I've reset password serveral times, but it won't recognize my password and am locked out. I'm trying to change my credit card info for auto pay as I have a new card. Payment is due tomorrow. Why is it so difficult to ge...
Hello,Can someone check why I haven't received my SIM card. I ordered on May 1. I didn't see any update on order info in public mobile web site. I need to get it today or I have to cancel the order.
Hello i'm locked out of my account. I tried many things but I get redirected to chatbot or receive errors at every turn.... Why is it so hard to contact customer service ?
I already have long distance addon to call India, have been using it for a while however since yesterday afternoon can't make call. Message comes up long distance charge may apply then next message 6UT1 number not in service
Hi, I’m still no able to receive texts or calls, but am able to call out and text.I’ve heard this is a network problem.Any idea when this will be fixed??
