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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 25334 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 36816 Views
  • 185 replies
  • 27 Bravos

Resolved! Cancelling service without SIM card

Hi - my 94 year old father switched his service from Cityphone to Public in January. He got a bit frustrated with some things he didn't understand with Public's service, and called Cityphone to get switched back to them. I don't think he asked them t...

skeanie by • Great Neighbour / Super Voisin
  • 1542 Views
  • 6 replies
  • 0 Bravos

Resolved! paying for more then 1 month

Hello is it available  to pay for more then one month rither then one month then go back to store get another voucher thanks

RODNEY2008 by • Great Citizen / Super Citoyen
  • 1230 Views
  • 7 replies
  • 0 Bravos

Resolved! 25 a month plan

Hello when I pay 25 a month plus tax does that inc in coming /out going calls free LD or local thanks and any data or just text and talk? thanks if I get a long dis  number or local will i be charged extra for air time ? what areas does this cover ju...

RODNEY2008 by • Great Citizen / Super Citoyen
  • 1152 Views
  • 5 replies
  • 0 Bravos

Resolved! Voicemail

When I dial my phone number from another phone to check my voicemail how do I not get it to go to message and go to voicemail instead?

carlaspapa by • Town Hero / Héro de la Ville
  • 1095 Views
  • 6 replies
  • 2 Bravos

Resolved! 3G verses 4G

Hi All:)I had a friend sign up yesterday, bought the SIM at Koodo mobile, and you guessed it, the guy attempted to get my friend to stay with Koodo..Can't blame them.  Anyways, his main argument was that PM only runs 3G and not 4G and he claims that ...

Jennalynn by • Good Citizen / Bon Citoyen
  • 3357 Views
  • 44 replies
  • 0 Bravos

Resolved! Payment

I recharged my sim a week before and still my account is suspended. What should I do to reactivate it? 

Junixjomon by • Great Neighbour / Super Voisin
  • 928 Views
  • 6 replies
  • 0 Bravos

Resolved! New phone motorola G7 Power

  Can someone please tell me if the phone I ordered on amazon yesterday a motorola G7 Power cell phone unlocked. Will it be compatible with the Public Mobile network if I transfer the sim card from my current defective LG phone to the new motorola G7...

mench55 by • Good Citizen / Bon Citoyen
  • 1995 Views
  • 17 replies
  • 0 Bravos

Resolved! Get new deal as existing customer?

Hello the new promo is amazing, from my understanding I can get 4GB of data on 25$ plan forever until they decide to remove or change it? I only have the 15$ plan but I would love to upgrade for this deal is there a way to do this?

pie-so by • Great Neighbour / Super Voisin
  • 3017 Views
  • 20 replies
  • 1 Bravos

Resolved! Yet to receive my sim card

Hi,I purchased sim card on June 16,today is 26th,I'm yet to receive it. I was told it will take 3-7 business day.How do I confirm when I will receive the sim card.Thanks 

Olayinka8 by • Great Neighbour / Super Voisin
  • 745 Views
  • 4 replies
  • 0 Bravos

Resolved! Wife lost iPhone - SIM Question

My wife lost her iPhone X in the ocean today (no joke) ... I have an older iPhone here, and an old SIM card I used for pre-paid for a short while (for an extra for babysitters) When I log into her account, and try changing SIM to the spare one I have...

vacek by • Great Citizen / Super Citoyen
  • 1116 Views
  • 6 replies
  • 0 Bravos

unable to make calls

When I tried to make a call a voice says that I do not have 'talk" in my plan but that is incorrect. How do I fix that? 

RhondaL by • Great Neighbour / Super Voisin
  • 602 Views
  • 5 replies
  • 0 Bravos

paying my monthly plan, but changed bank card

Hi, i have autopay for my monthly plan but I disposed my old bank card, which was the original pre-registration. I now have a new bank card, but they won't let me pay. I called 611 and it only allows the original pre-registration (old bank card, whic...

puynungc69 by • Good Citizen / Bon Citoyen
  • 986 Views
  • 9 replies
  • 0 Bravos

Resolved! Best Phone App?

As a noob, I'm still trying to get the most out of my phone.  I'm using the standard android 9 phone app on my Moto G phone.  I've seen different looking screens on tv drama shows that look cool.  Is theer one or more better phone apps that I could/s...

DanAR by • Great Citizen / Super Citoyen
  • 1471 Views
  • 15 replies
  • 0 Bravos

Not receiving random texts

Hi not receiving random texts but i see them on my phone bill but sometimes not receiving them on my phone

ORO by • Good Citizen / Bon Citoyen
  • 1844 Views
  • 19 replies
  • 0 Bravos

Reward missing

Good morning,Since I joined PM in February, I referred several friends and gained $6 community reward. A few days ago, I also referred my son to PM, he opened an account using my code.  I checked my account yesterday and saw the additional $1 reward ...

nnima by • Good Citizen / Bon Citoyen
  • 1208 Views
  • 11 replies
  • 0 Bravos

Payments

Why am I being charged $57.50 on a $50.00 plan? Before would see a credit of $5.00 but now this seems to have vanished, 

mmrmurphy by • Good Citizen / Bon Citoyen
  • 879 Views
  • 7 replies
  • 0 Bravos

Resolved! Unable to access voicemail!

Hi there! I just joined PM, and I am not able to access the voicemail for my number. I tried calling on the voicemail twice but did not reach the other end. I am using iphone. Thank You!

SAM-A by • Good Citizen / Bon Citoyen
  • 1647 Views
  • 6 replies
  • 0 Bravos

$15 plan with 4g data addon

I see that the $15 plan has 250MB of 3g data if you use autopay, and the 1GB addon is 3g if you have a data plan/4g if you do not have data.If I subscribe to the $15 plan and don't use autopay, would the addon work as 4g data in that case?

chasew by • Great Neighbour / Super Voisin
  • 905 Views
  • 6 replies
  • 0 Bravos

Resolved! Double charged

I reactivated my account today and I see double charges of 28.25 (25.00 +tax) taken out of my account when there should have only been one charge of 28.25

sohosynergy by • Good Citizen / Bon Citoyen
  • 1371 Views
  • 7 replies
  • 1 Bravos
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