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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

International call

HelloI am having trouble to buy international minutes

Get a 1GB bonus for 6 months when you activate

Hello - I'm new to Public and signed up with a promo 1GB for 6 months after activation, but have not received the extra 1GB yet. Does anyone know how I can get this added? I successfully applied my email during date window and activated with same ema...

Resolved! Account trouble

Good dayI have 2 phone numbers for kids and would like to know if its possible to see both "accounts" in the same spot. The portal won't let me use the same email address to register for both, error that the email is already in use.ThanksJ

Black Friday savings - you’ll get $5 off every month for 6 month

Hello Public community, I am a new user. I activated my service today and selected the $35 plan. According to the Black Friday saving, I should get $5 off for the first 6 months, but I cannot see that promotion applied to my account. Can you help? I ...

How do I change my number??

Change my number??

Change my phone number to where I live. VANCOUVER BC. The sales lady gave me a long distance number when she signed me up Oct. 28/20. I noticed it the day after and have been trying to get it changed cause I am getting charged long distance. UNFAIR!!...

mobile network not available

getting a "Mobile network not available" message when trying to make a call. Incoming goes right to VM. Texting in/out is fine. Was working fine yesterday. My account has a credit balance. any suggestions?

how to change emial adress

hi please can anyone can tell me how I can change my email address..... I couldn't find the option to change the email address.

Holiday Rewards are back!

Promo

Resolved! Activation new to Canada

Hi PM,I bought a SIM with an Australian debit card, now that nor my Credit card will not get me activated,./I've wasted huge hours on this network, does anyone have a solution or a different company?

Resolved! I need a moderator/arbitrator I am being extra billed

I have been extra billed 53.76 on November 15, I was also extra billed the same charge Sept. 16 and Oct 16. I need to chat with someone about this. I have contacted a moderator about this in the past but have not received assistance or even a reply ...

Change payment for autopay!

Resolved! Change payment for autopay!

I think there is a problem with the system. It won't let me change my payment for auto pay! Can I get connect with an operator?

How does the public mobile main talk time as will add on talk time currently deduct ?

I do have 100 mins talk time as part of my $15 plan and also I purchased $5 500 mins Canada wide talk time. Looks like , what ever my usage ,it is currently deducted from my add on minutes and not from my main plan talk time. So that means my add on ...

Porting numbers

Resolved! How to claim my bonus when being referred by a friend

Hi,I am a new user, just activated. I input the referral code from my friend properly, but I did not see the bonus of $10 in my account after activation. How can I claim it?Thank you all,

Plan change - will it impact the existing addons ?

Resolved! Plan change - will it impact the existing addons ?

Planning to change my current plan to lower plan ie. $25 to $15 plan. If I do plan change, will it affect the existing free addons also (talk and data)?i.e The all the addons will be available even if we change any plan? Please let me know .Thanks...

Order of usage for add-ons

I thought I would post this as a more of FYI as I remember a lot of users ask in what order their add-ons will be used. So I made an international call this morning and then I logged into my self serve account to see where the mins would be deducted...

Monthly Reward - when will we know

around when will we know how well we did on the previous month? (haha.. they do it by monthly instead of every 30 days, right? LoL)

Cell phone booster/repeater questions

Looking at a booster for band 5 850mhz. Will this work for phone calls and text? I think for data you need a different band correct? Thanks

I can not receive 33333 text

My problem is that I can not receive text from Translik Bus company service to know the bus route. Is there a extra charge for me to receive a message from 33333 or a problem with my device?

Voicemail

Resolved! Voicemail

Not sure this is the correct forum, but here’s my issue. Messages from voicemail take over a day to show up. Here’s an example: someone called me at 5:30 PM on December 1. I wasn’t able to get to the phone in time, but I heard them leave a message. T...

Re: Referred my wife

y a til un chat francais

Porting a number from speakout/Rogers

Unable to use 500min INTL Long Distance

Resolved! Unable to use 500min INTL Long Distance

I'm trying to make an international call from Canada to Kuwait and I have a 500min INTL Long Distance add-on in my account. I'm sure I used the right international prefix. But when I try to make the call it says that I don't have talk. Doesn't 500min...