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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

US Roaming plan does not seem to be activating.

I bought a US data and roaming 10 day plan several days ago. It appears on my "add ons" but does not seem to be working. I can't use data and my phone calls only work intermittently.

Resolved! Buy a Phone with public mobile

Hi guys, I searched how to buy phones through PB plans, and I reached out to this link: https://www.publicmobile.ca/en/bc/phone-section#phone-start. The main question is that if I want to buy, e.g., iPhone 13 pro, PB doesn't have any offer? All the p...

Resolved! HELP! I am trying to return as a customer and can't

HI I used to have an account here and I switched to Telus and I want to switch back. I purchased a new sim card but it wont let me login to my old account and will not let me create a new account because my phone number is already in use with an acco...

NO service

I have not been able to receive calls, when i am called it says that my number is either out of range or service, it says its a foreign number.

CANNOT LOG IN..!

Resolved! listening to Voice mails

Hi, I have received a voice mail, but I am unsure if I play it, would I be charged or not? My current plan is 25$ /month, so is it free to listen to the received voice mails, or if I want to hear that, I would be charged?

Resolved! Atleast 3 spam calls every single day.

Ever since i switched from fido to public mobile im getting bombarded with spam calls multiple times every single day different numbers each time, and they all leave voice messages so my inbox is always filled. And now i find out that public mobile m...

Resolved! How many people actually get paid from public mobile?

Hi everyone, I'm curious about what it takes or how much help or contributing to the community that you give to get credited from public mobile. How many people have experienced this and what qualified you to get whatever amount you received?

Activation problem

I just got a new simcard at Walmart. Account was activated. Came home and put in my phone. After 2 hours..... Nothing. Keeps saying line not activated. What is the problem here.

Resolved! Happy Weekend

How does this actually work to gain i guess points towards your bill. it really doesnt make alot of sense.

Resolved! Payment info

I need to ensure my payment info is not attached to any other account, other than mine. I do not have access to the other account, but I do have the phone number and obviously all the billing info, since it is my card. I need to speak to a Public Mob...

My iPhone says that I do not have service when everyone else around me has service

I have tried everything to get my iPhone service but it is not working, I talked to apple support and they told me to talk to my carrier

Switching phones from BlackBerry Q10 to Samsung S4 Mini

I have inserted the existing SIM card into my Samsung S4 mini smartphone and when I turn on the phone, SIM card is not reading it. Am I supposed to do something online to fix this? Please help.

Resolved! Credit Card Expired - Balance Owing

My credit card expired and my account now shows that I owe $25. I updated my credit card information for future autopayments. Will the current balance owing automatically be paid on the next payment cycle (i.e. total $50 payment) or do I have to make...

Resolved! US Roaming - Unlimited Talk (10-day) - $8.00 clarification please

I would like to purchase this add on when I go to US, does this mean it includes unlimited INCOMING and OUTGOING while I am in US? Does "unlimited talk" is me calling out only that I will get charge if I answer a call?

Resolved! Auto Pay issue

Hi there. I would like to change my debit card I use for auto pay with a credit card, but when I remove the auto pay and try to set it again with the credit card, it does not allow me to enter new card and simply provide the one I entered at first pl...

Error 821.. why new subscribers can still activate with the same SIM multiple times

@J_PM Are you aware that Error 821 does not stop people from activating with the same SIM after? The bigger issues is that people activated multiple phamtom accounts and got charged multiple times It is not good. Activation is the first encounter ...

Resolved! My payment voucher doesn't work

What do I do when my payment voucher pin's don't work? I've been paying my phone bill like this for years and for some reason its not working this time. I tried both the 12 digit 'voucher' number and 'PIN' numbers on the receipt, none of them work. I...

Resolved! Community Private Message

Where do I find my Community Private Messages?

Resolved! Sim card user Email change

Hello, would there be anyways possible to change the Email for the Self-Serve account ?Thanks

Resolved! What happens when the Internet ends?

Hello everyone!Please tell me, when all Internet traffic ends, then the Internet disappears completely on the phone or the Internet continues to work but at a low speed, as is done in Lucky Mobile?

Resolved! Login Failed

Will not verify my email says login failed

Resolved! Trouble transferring old number

Received this message:Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provid...

Resolved! Activation Error (#802) / Duplicate Credit Card Charges

Hi everyone, Hope you can help with this doozy. My partner just tried to switch from TELUS to Public Mobile and got an "802 ERROR" code three times in a row. Assuming it was a credit card issue, we tried my credit card for a fourth time. Now, there a...

Resolved! IPhone 11 + Apple watch 7, how to ?

I have Iphone 11 and physical sim from PM.(I like to keep my current PM plan)Can I activate the esim in the Iphone 11 with Lucky or Kodoo to have 2. phone number and use it together with Apple watch 7 ? Thanks for help

Resolved! not assigned number

I have activated a new simcard ftom public mobile and apparently rogers and affiliates mobile companies dont recognize my number.SO I CAN'T GET AN INCOMING CALLS FROM ROGER'S PHONES . ITS SAYS NUMBER NOT ASSIGNED .THIS IS RIDICULOUS

Resolved! Do ALL carriers lock phones at times OR is this something that was done prior to 2017?

Because of my recent success with unlocking my Samsung phone now I have questions about the carriers that put network locks on. Do they still do this and why? Is it only old phones that have network locks? Before you change carriers is it best to ask...

Resolved! Payment

Hello, I am just wondering if this is good. I just made a payment today because my next cycle is Jan 18th. My balance is now $35 so is it gonna auto-charge my balance on the 18th?

Holiday giveaway : Did not get any response to "YES" in december

Resolved! SIM Card

How do you setup a second SIM card in the same account?

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