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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Writing up a ticket

I need help in writing up a ticket because I am having difficulty with my account. RonaRobe

missing bonus data

Hi there, At the time of enrollment with PM, I was offered a 3GB bonus data and was told it would never expire. It used to show up in my account View page but not any longer. I mainly use WIFI and hardly use any data or even my phone. I left the dat...

Resolved! forgot password and don't have the security answer. (NEED HELP ASAP)

I want to log into my account to pay my bills through my phone and also keep track of the data, but I don't remember my password and the security also. At the time of buying the representative already made the account for me and choose some random an...

Resolved! Port not successful

I tried to port my number from an other service provider to Public mobile. Team said the port was successful, but I am unable to make any calls or receive any calls. Could you please give me a call at xxxxd Edit by mimmo

Phone keeps saying no network or no sim card??so there is no service

My phone keeps saying no network or no sim card on and off...only emergency calls can be made

Not able to receive phone calls and text messages

I ported my number over a week ago, and I'm still not able to receive phone calls and text messages. If I send a text message the recipient doesn't receive it. Unless they're a public mobile customer. This is a critical failure when transferring s...

Resolved! Why does my monthly charge vary?

I'm on the $15 a month plan and I've noticed that my monthly charge varies from $12.43 to $14.69 to $13.56. I'm vigilant about my phone usage but clearly its not over $15. Why is the monthly charge not consistent?

Resolved! talking to an agent

HiMy 2nd phone with a 2nd number is brokenI can't access any information and can't recall if i ever registered with the 2nd numberAll i have is the number and can't access the system to stop payments. How do i reach an agent ?Thanks Problem is hopef...

Resolved! Close a Public Mobile account

My good friend recently passed away and his widow asked me to close his account. I cannot get into his account because I don't know the password. I could use the change password function but I don't have the password for his e-mail account. Any sugge...

Resolved! data running out

I have been running out of data quickly since my plan started and i don't feel my usage is accurate. i just upgraded my account to the 500 mb plan. and now it tells me ive used 75% of my data. can you please take a look and remedy

SMS

Merged duplicate threads.

SMS

Merged duplicate threads.

SMS

Hi i transferred my account to your public my sms is not working what can i do?

Resolved! US Roaming Add On

Is there any way to renew a USA roaming add on without having to wait 24 hours? My talk/text/data add on just expired and it's not available for repurchase right now If I would have purchased two 10 day blocks before my trip I'm guessing it would ha...

Resolved! Need to write up a ticket

A need assistance from aCS agent to work on my account

Resolved! US Data plan

I purchased a US Data/Phone plan but did not receive confirmation from Public Mobile

Editing previously tagged posts--Beware!!

I had noticed the a few of my favourite tags for posts had disappeared and until today had not figured out why? I also seemingly couldn't find these original posts either but figured that was just a matter of searching thru 17,000+ posts a nightmare ...

Activating SIM card

When I tried to activating my new SIM card, the process just stop at step 2, Phone number, and spin forever. What is the problem?

Resolved! Can I get my telephone bill with my name, address and date?

Can I get my telephone bill with my name, address and date? Thank you

Resolved! USA roaming add ons

I am travelling to USA for two weeks, can I add a roaming option ?Is 10 days the maximum allotted for an add on?can I choose a specific day for it to start?

Resolved! Making a payment

I have enough available funds in my account but it still says my account is suspended. I tried to use the ‘make a payment’ button but every time I do it then says I have enough funds.. what should I do?

Resolved! phone plan expired after updating credit card info

Hi there, My family member's phone plan expired after updating his credit card info. Now he even couldn't summit a ticket. Anyone can point us a direction?Thanks

Resolved! Refund Request

Hello, I recently ported my number to Rogers from Public Mobile on January 23rd. I am currently on a 3 month plan, but i got charged on February 10th for the next three months after I ported my number. I got charged $71.19 and would like a refund and...

Can't receive calls or texts fro certain people

Just joined Public on Feb. 26. Although I can call or text anyone, I can't receive calls or texts from certain people - my son and my wife (both on Virgin). But I can receive texts and calls from other people - my sister (don't know her provider). An...

$15 plan Not getting my 250MB data allowance Please fix

MacKenzie is NOT getting her 250MB data allowance !I checked her useage she has used under 1 MBI am NOT a Happy Customer right now, This Is an Ongoing issue with public mobile My Wife My Daughter and myself have all had this issueI think its time to ...

Resolved! My Account

There’s activity on my account that was not done by me. Who can clean this up.

Resolved! Voice mail speed dial

We bought a new flip phone and lost the last digit of the voice mail speed dial number. We accidentally deleted it. We can't find a way to reset it on the phone so we can't call voice mail with the speed dial. Can Public Mobile reset it or perhaps th...

Resolved! Phone number

My account got canceled like to reactivate it

Resolved! Closed Account

I recently switched providers, I didn't realize that public mobile would just delete all my account information. I need to get some important information from my recently closed account. I can't submit a ticket without a public mobile account. I nee...

Resolved! Expiry on Credit Card

How do I check what expiry Public has for my credit card on Auto Pay?

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