Public Mobile ( Temporarily Unavailable )

[yakhaggis]

At my local Walmart I asked for a SIM instead of buying it online, and so the sales person at Walmart did my activation with me for the SIM. I picked my plan, and added my CC to my account. 

But when I returned home and put it into my new Google Pixel 6 phone, the phone see's the SIM I assume because it says Public Mobile but beside it says Temporarily unavailable and the Cell symbol has an ! on it.

I have tried rebooting the phone, popping the sim in and out a few times, but not sure what else to do. No data, no voice, no text, only emergency calling available. 

What other steps do I need to do to have the service start?

[yakhaggis]

Today a CS Agent was able to help. Thank you for instructing me on how to contact them. They fixed my account. It was not a local to my SIM or Phone problem.

[computergeek541]

---

@yakhaggis wrote:

At my local Walmart I asked for a SIM instead of buying it online, and so the sales person at Walmart did my activation with me for the SIM. I picked my plan, and added my CC to my account. 

But when I returned home and put it into my new Google Pixel 6 phone, the phone see's the SIM I assume because it says Public Mobile but beside it says Temporarily unavailable and the Cell symbol has an ! on it.

I have tried rebooting the phone, popping the sim in and out a few times, but not sure what else to do. No data, no voice, no text, only emergency calling available. 

What other steps do I need to do to have the service start?

---

This seems to be an issue with the initital provisioning of your SIM card.  Please use the instuctions provided by esjlive to contact a customer support agent.

[computergeek541]

---

@hairbag1 wrote:

You're porting your old number to PM and it hasn't finished that process yet. Depending on who your old network is, it could take a few hours... more for a voip number.

---

Even with number porting (customer didn't ask for a number to be porting in), that wouldn't doesn't explain why the Public Mobile service isn't functional (at all). The Public Mobile service should have started working, the exception of some incoming activities, immediately.

[WoozyPolarBear]

And this is why I prefer to register for all my services myself at home. I just don't trust the minimum wage workers at retail stores to do it correctly. Many stores, especially Wal-Mart just hire people, never properly train them, and just throw them out to the wolves on the sales floor with neigh a clue about what they are doing.

[JL9]

It may be an error with the rep at the store not doing something correctly as well. A CSA may be able to investigate and see what has to be done.

[yakhaggis]

My Google Pixel 6 is 3 weeks old and I ordered from the Google store online. So its not locked to any provider. I have a Bell SIM for a work phone that I was using in it to hold me over till I got around to setting myself up on Public Mobile, so I think the phone is good. 

[yakhaggis]

Confirmed Automatically select Network is enabled and I also tried toggling preferred network type from 5G to LTE and then to 3G. Didn't help.

[hairbag1]

Who is previous provider ?

Your Google Pixal 6 is a new phone...right ?

[cloud19]

Go to Setting. Under Network and Internet > Mobile Network > Click on Advance Setting > Make sure it is set to Automatically Select Network is enabled.

[yakhaggis]

I am not porting a number. When I activated in the store I picked a new number.

[hairbag1]

You're porting your old number to PM and it hasn't finished that process yet. Depending on who your old network is, it could take a few hours... more for a voip number.

[yakhaggis]

Did the reset network settings, but no change.

I don't have another phone to use, but I have another SIM because I am in the middle of switching providers and the previous SIM is still active and it works in the new Pixel 6. 

[esjliv]

---

@yakhaggis wrote:

It says Mobile Network not available when I try to dial 611. I'm in emergency calling mode only right now.

---

@yakhaggis  - do you have another phone you can try checking your account status with by calling # 1-855-478-2542 ?

[yakhaggis]

It says Mobile Network not available when I try to dial 611. I'm in emergency calling mode only right now.

[esjliv]

@yakhaggis  - do you have another phone you can try the SIM card into to check if services work?

[esjliv · Accepted solution]

@yakhaggis  - were you successfully charged for the activation?

Call 611 to see if you can check the status of your account.

I'd be best to create a self serve account here, but you will need your account to be active to receive the text to create it:

https://selfserve.publicmobile.ca/self-registration/

Try to perform a Reset of your device's Network Settings.

This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you've used before.

Find and tap Settings > System > Advanced > Reset options > Reset network settings.

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[MrSpock]

@yakhaggis Hi can you dial *611 what does it say?