Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I saw this promo, just wondering if I have the same promo applied to my account currently? I thought I would be only offered an extra 2GB but not monthly. Can anyone confirm this? This is the promo: This is a promo applied to my account: Once I hav...
I want to be able to have/add, internet, and texting to my existing plan, when I'm at a music festival in the US, (Aug. 26th to 29th)I'm in Vancouver BC, and the Festival is in Port Townsend, Washington State, at the end of August. What do I need t...
Did not get $2 Auto Pay credit
I recently purchased an Ad On for a trip to the US.I paid $20 for the US Roaming bundle, Talk, Text, 250 Data (10 day).When I arrived in the US I found that talk and text did not work.Public Mobile forced me to purchase an additional $15 Ad On to get...
Hello, I am on the $60 Canada-Usa plan and I am currently in the States and I do not have a connection.No data, text or phone.Roaming is turned on my phone but nothing works. Please help!
Hellorecently got public mobile with the $15 plan....then i had to add $5 and now i have $20 on my account but i am told i have no minutes to make calls or do anything....pls help....thx
Hello, I set up my wife's public mobile account with my referral code, Porting number successful and she is now a Public mobile member.When do I get notified of my reward for the referral and when does she get the $10 applied to her account as a new ...
My iphone hotspot worked before, now the public mobile shut it off and wants me to contact them, but there's no one I could contact to solve my problem, I am getting sick of this. I will have to change to other service provider tomorrow if there's n...
my email isn't working. not receiving messages to reset my password.
We had something go wrong with our router two days ago, and could only get ethernet connections. I did a hard reset of the router and can get wifi now on my laptop and tablet, but not on my cell phone. My son has the same problem. I also cannot get P...
I ported my phone and I can call out and receive text messages but can’t get incoming calls. My phone was disconnected from from previous provider when I ported the number over. Do I need to call my previous provider?
Purchased a US text add on yesterday, to use while I'm in Alaska. Roaming is turned on, confirmed add on in account, but it's not working. Any idea?
I got my SIM card in the mail, and I'm trying to activate it online. I got to the step where I'm putting in the info to port my old number, and I get an error message that says Oops this page is unavailable or down for maintenance. Chatbot says there...
Can I please get a different security question
hii, i am unable to reactivate my sim even though i have enough balance in my account can anyone help me with this ?
Can anyone help me i just put in a ticket but i don’t understand also have had no service for 5-6 hrs
Registered a Sim today, I now cannot make or receive calls on android phone.When I try to make a call it does not dial, call cuts off after 1 second. When I try to call the new sim from another phone its says "6uv1 the number you have reached is not ...
I've been having an issue where calls from certain numbers go to voicemail without ringing. As in their end rings but mine doesn't. They end up going to voicemail and leaving a message, which I then get a notification for. There in no record on my ph...
I have auto pay in my account and I don't want it anymore. How can I cancel it?
I want to change my current phone number to another from from lucky mobile, but I can't it so from the change number option. I put in the number and click check eligibility and nothing happened. What can I do to make this proc
Paying for 5GB plan. My phone app shows max of 2.5GB
Hello i try to reset my pin or the online account # its not working.I have the email access but the security question not matching.
Hello!I used to have a $10/month plan that was switched to the new $13 plans automatically a few months ago.Sometime around then the data add-ons on my account were deleted. the text/minutes addons remained.I only noticed recently as I don't use the ...
Hi im trying swap swims it wont let mw
I just referred a freind who signed up and we were suppose to receive the 5.00 off discount each for 5 months but nothing has been applied to our accounts. Any idea how we are to proceed to receive this?
Wondering if there is a network outage in downtown Toronto? (ongoing issue 2 days) Unable to make/receive calls. Texting and data works fine
I will order SIMCard online. It is for my friend, but we will have it deliver to my address. Is it okay to enter a different address for Shipping address than Billing address? Because for Shipping address section when you fill out the form to order i...
Why I never get the alarm from the government? like the weather alarm, lost child something like that.
As things stand now, the ability to check the detailed usage of your plan is very primitive. It is better than nothing but it could be made so much more useful. I have a few "simple" suggestions for enhancement: (1) Add another time period to the "7 ...
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