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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 12451 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 23566 Views
  • 183 replies
  • 25 Bravos

Change number

I cannot chane my number its gives me an error message it say its failed n I really want me number to be changed 

Sassybella by Great Neighbour / Super Voisin
  • 692 Views
  • 6 replies
  • 0 Bravos

Resolved! Loyalty rewards for years of 30/day plan,

Loyalty rewards for years of 30/day plan ,I've had my account for I think about 4 years and I'm not getting my consecutive 30day discount applied on my account how do I get that exactly ?

Crsue1973 by Good Citizen / Bon Citoyen
  • 775 Views
  • 7 replies
  • 0 Bravos

Porting out of PM - odd email

I am porting one of my numbers out of PM to another carrier.... I got the appropriate SMS message: "Koodo: We've received a request to transfer this phone number to another service provider. To approve this request, please reply "Yes". If you.......e...

koodo.png
biros by Good Citizen / Bon Citoyen
  • 552 Views
  • 5 replies
  • 3 Bravos

Re: Compatible phones

I have s10 plus model sm-g975u ..can't get it to connect to network. I inputted APN: sp.mb.com, mmsc: http://alias redirect.net/proxy/mb/mmsc, MMS proxy: 74.49.0.18, MMS port: 80, MCC: 302,  MNC: 220.  It shows 3 to 4 bars, but won't connect...now I ...

toocool by Good Citizen / Bon Citoyen
  • 823 Views
  • 17 replies
  • 0 Bravos

US roaming problem

Hello!  I purchased the 10 day US bundle with data, talk, and text.  Every time I try to send a text or call I get a message that 'sorry, your plan does not include sending texts while in the US.  Incoming texts are included.'  I turned on data roami...

ccgibbs by Good Citizen / Bon Citoyen
  • 949 Views
  • 31 replies
  • 0 Bravos

Resolved! Can't port away number

I've started a new account with Telus and I'd like to port away the number I have with Public Mobile. However, it appears I need to have money on the account to have it active. Now I'm trying to log into my PM account and my password no longer works,...

PL29 by Good Citizen / Bon Citoyen
  • 609 Views
  • 5 replies
  • 0 Bravos

Resolved! Forgot log in information

My wife forget log in information, both email address and pin, how can she get her log in information? thanks

ben2018 by Good Citizen / Bon Citoyen
  • 703 Views
  • 8 replies
  • 0 Bravos

Resolved! Free extra data for charity event

Hello I am biking to Vancouver in support of the Centre for Addiction and Mental Health (CAMH) and I am wondering if it is possible to get some free extra data for the trip as I will be out of wifi coverage for most of it. Thanks!

victor00 by Great Neighbour / Super Voisin
  • 475 Views
  • 3 replies
  • 1 Bravos

Resolved! Any Student Discount

I am student and I want to know is there any discount for student! If anyone knows any plans or promocode please help!

patel5a2 by Great Neighbour / Super Voisin
  • 5157 Views
  • 9 replies
  • 0 Bravos

Public mobile 5G

I am wondering if public mobile will use 5G towers to help have better coverage I realize it will probably be a long time before they actually give 5G service but I am hoping they will do something similar to what they did with 4G where they use the ...

Gavin7 by Good Citizen / Bon Citoyen
  • 2650 Views
  • 9 replies
  • 1 Bravos

Resolved! Using phone in Portugal

Can I purchase an add on to use my phone in portugalif so how and how much

Fury1 by Great Neighbour / Super Voisin
  • 771 Views
  • 6 replies
  • 1 Bravos

auto pay

my auto pay didn't go thru and my phone was put on hold? 

jeff13 by Great Neighbour / Super Voisin
  • 423 Views
  • 6 replies
  • 0 Bravos

PART 2

I have a number ported which does not get texts, phonecallsdoesnt workmy old number from PM is now closed i have no hotspot i just want a number that works with a phone   

Jenjen78 by Great Neighbour / Super Voisin
  • 378 Views
  • 4 replies
  • 0 Bravos

Resolved! Changing phones

Does anyone know how I can transfer my Public Mobile phone number to another phone? My old phone was lost and I need to activate my number on my ne phone.

gohabsgo by Great Neighbour / Super Voisin
  • 556 Views
  • 3 replies
  • 0 Bravos

Resolved! Slow speed after upgrading plan to 15 gigs.

I used to be on a plan with 2 gigs of data and it was quite fast, faster than my work computer network. I would actively not use the workplace wifi because the speed was faster on my phone. The day I upgraded to the 15 gig data plan I am now getting ...

Ryukin182 by Great Neighbour / Super Voisin
  • 972 Views
  • 14 replies
  • 0 Bravos
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