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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Not receiving all calls

Both of our phones are acting up giving some customers a notice that the call is not able to be completed due to technical issues. Other calls come through with no issues. Any ideas on how to fix this issue?

Changing payment

My credit card expires in 1 week but I cannot update the payment method. Tells me there is a problem. I do not want to lose service so what do I do?

Verification code issues

Hello, I have an issue with one of my banking apps. When I try log in it sends a verification code to my phone number however I don’t get anything so I cannot log in. Even if I select “resend code”, still nothing comes through. I spoke with the bank ...

Resolved! Someone calls me and my phone does not ring. Then it Ring 5 minutes later after they hung up.

The other week I had a few people try call me and my Iphone never rang. Then 5-10 minutes later my phone rings and I pick up and there is no answer. For example my sister tried calling me and my phone went to voicemail immediately. She showed up to m...

Automatic payment data addon

Hi ,i have a 25$ plan which includes 1Gb of data, i signed up for autopayment that gives an extra 1gb of data but whenever my data gets to 1gb, it's shut off. Where's the extra Gb? Was it fake?

Closed my account but still being charged $8.96

Resolved! Plan option after suspension

Hi, First time posting here.I have a couple of accounts with PB, one of them is for a family member who doesn't need anything more than the old $15 plan (250MB 100min). They are often not in the country, and normally I would suspend their account for...

Having trouble

Hi there, I've been on here a few times. Could I please have the link to talk to an agent directly? I've been through everything else and I don't have that link available anymore. Thanks, people.

Can't post

Community Account Wiped

no sim card error

Hi I subscribed a public mobile plan for a new account. I ported the number from 7-11 speakout. However, there is a No sim card issue after I inserted the public mobile sim. since I cannot use that number any more, I even cannot log in because that n...

Lost phone

My kid lost their phone. I can't log in to my account because it sends a code to the phone that we don't have. How do I cancel this thing?? Thank you@CS_Agent

Resolved! @CS_Agent outgoing call display not showing name

@CS_AgentI have just moved from Rogers today. My number is moved over, however when I call out my name no longer shows up for the receiver. This is important to me. Can you please have my full name included in my outing call display?Thanks

This new system is awful

I have 3 accounts with public mobile it says 2 of them no longer exist by emailI dont want the 2 step verification because 2 of the plans are for my children and i dont want to have to put a code in to put money on their accountAll three of my accoun...

reminder texts

why are there no more reminder text messages 2 days prior to renewal date, since the date is always changing its the least you could do

Phone Plan

Hi I am not able to make any outgoing phone calls. It says “can’t be completed as you have used all available minutes” and instructions to purchase more minutes. Problem being I have an unlimited provincial calling monthly plan. Please help as this i...

7B1 Your phone is not activated on the network

When trying to call someone, I get the message "7B1 Your phone is not activated on the network"I can text, receive text and receive Phone call. However when receiving phone call, it show "Private number/Unknown ID" even if it's not a private numberI ...

Plan switch and refund?

My original plan renewed on June 3, and on June 6 I switched to a new subscription. Does this mean I automatically lose out on the approximately 50 dollars that I just paid?

Resolved! Unable to make/receive calls

@CS_AgentPhone is suddenly not able to make calls. When people call me, they get message that there is not is roaming on account (I haven’t left Canada). Something is seriously wrong. Tried basic troubleshooting; restart, remove sim, etc. Chatbot is ...

activation incomplete

transferred from Virgin mobile on May 20 and since have not been able to receive texts or phone calls except from my husband who is also on public mobile

Resolved! Can't change the eversafe telephone for one that is used in another account

Hi, I subscribed for public mobile and then change my number, but the number on the associated eversafe account didn't change that is blocking me with sending 2FA to the old number that I don't possess anymore. I can't change the telephone in the eve...

3G will not be shut down by 2025

There seems to be a rumour that 3G will be completely decommissioned in Canada at the end of 2025. Not sure where it came from but none of the major operators I've spoken to have definitive plans at this time.There are a lot of legacy devices, both i...

Sudden change in phone #

I just received a text informing me that my phone number has been changed. What is this? I want to go back to my previous phone. This is a big headache for me. PLease let me know how to correct the issue.

Resolved! dropped calls cant submit a ticket error 404

cant submit a ticket error 404 getting dropped calls not all the time but often tried airplane mod ect still no good now cant contact an agent it says access denied can an agent contact me. It's fixed now thanks everyone I contacted an agent it is s...

Old ph#

I am trying to go on the new site and going through all the questions it sent confirmations to by current # but then last question it sends a confirmation code to a number that I had over 2 years ago. So now I can not access my account at all. Need h...

Can't call out

@CS_Agentin our Community - I get a message "7B1 your phone is not activated on the network" When I try and make a call.

Resolved! chatbot won't process my payment...

chatbot won't process my payment. It asks me the amount to process when I enter an amount it says the amount does not look right...hoe can I process a payment. BTW, I do not like this new process...No problem, I can help you make a payment To access...

SIMCARD

I ORDER 2 SIM CARDS AND i NEVER GOT THEM. I TRY TO SUBMIT A TICKET, BUT IS NOT WORKING

Resolved! $15 per month plan

I couldn't found the $15 per month plan available in https://publicmobile.ca/ is it no longer available?

payment

How do I now add money to my account. It’s always been easy now it’s ridiculous

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