Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I inserted a new SIM card into a new phone and the SIM card has been updating for a long time - it's been over 20 minutes. What is the problem?
I ordered two SIM card the beginning of July and still have not received them and am having a hard time getting support to see where they are. Please advise
Hi. I have a Public Mobile number and lost my cell. Is there any way I can transfer the same number to a new PM sim card? I have another cell and really do not want to have to change my number. Thanks.
Specifically in Hawaii?
im on the 3G data right now.. im going away on vacation n want more data for my trip. and faster.. if i switch to the 4G data for one month can i change back to 3G data? thanks
i need too transfer a # number 705xxxxx please help!!!!!!
I just transfered my number to Telus and now cannot login to my account to remove the "auto-pay" credit card info? Was my account closed immediately?
I have reset my password for my MyAccount 4 times in less than 1 hour and it continues to tell me there is an error with my email or password, why just explain to me what I am doing wrong. I have been trying to LOGIN to MYACCOUNT for 2 days now and s...
I’m 5 days into monthly plan and it says I have used all my data, but when I look into my data history it shows that I haven’t used it all. I rarely use data anyways. Any ideas?
My data did not renew even though u see a charge for my phone bill on my credit card. Does data not renew?
I will be traveling out of the country for 5 1/2 months starting mid October. I am a new Public Mobile customer and only need the service for 2 1/2 months. Can you get 1/2 month service then disconnect until I return. Thank you.
Hello, I got a text advising that I had used 75% of my data which I suspected was correct based on my phones tracking, but when I go into my account it only shows that I used 1.23g of my 8gb which is far less than 75%.
Want to go from 5gb at 3g speeds to 4gb at 4g speeds. Made the payment and it shows on the payment history but isn't showing on my plans.
How to send a ticket?
Plan renewed today, plan data not reset to my 5 GB??
Can’t access account. No confirmation email. Charged on credit card! Second day now… just want to cancel this now : (Have a better idea??
Trying to sign in and having issues. Anyone else? It says:"502 Bad Gateway nginx"
I got a notification via text about a new offer 6GB at 4G speeds for $45. When I login in to my account to make the change I don't see this offer as an option to select. Anyone have any insight?
Hello, can't reset my password or submit a ticket.I also can't log in to see if the information is in my name or my son's.My credit card expired and I need to update it. Thank you
I switched to a new plan and it did not activate on my renewal date
Just updated from $25 plan to $35 plan, does the auto pay still include $2 off and 500MB bonus?
My wife and I are using 2 numbers. We set up auto payment with the same master card every month. Why does 1 number charge $14.95 and another number is $12.65?
When the new 4G plans were announced I did the 'change on next renewal' but my renewal came and went without a change. Bear in mind I'm now about 10 days in the month because I didn't bother checking as I assumed it would be done but we had a power o...
I just changed my plan to add an extra 5 GB of data as of the 27th of July, changing exactly nothing about how I actually use my device, I went from using less than 15 GB in 30 days, to somehow (according to your site) having used approximately 15 GB...
I am currently with an old grandfathered plan, and am also using the old rewards system which I want to keep using. If I change my plan to a different one, does this also mean I lose the old rewards program and have to switch to the new?
Just recently I noticed that my data is used up in a day or two when I use my own wifi most of the timeand have data shut off? This was never an issue in the past, is there a system glitch? In the past if anything my warning came near the end of the ...
I am currently in the US. I got a roaming bundle but ran out of data before the 10 days are up. I added a 1GB data add-on but it won't work. I had a problem like this before. I can't find a way to contact someone who can help me. Can anyone point me ...
please check my account. I can't figure out how to remove the credit card info. I didn't authorize for auto pay!!! money was taken out of my account please explain!
I am trying to verify my account to update my payment plan but my account is linked to my old email which I do not have access to anymore. Usually it can verify through SMS but it doesn’t give me the option. I do not have phone service since I didn’t...
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