Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hello. Seems like I'm stuck in the app sign-in loop. I've submitted two tickets and no response thus far. My issue: I signed up, paid with no issue. Have a physical sim card that was verified a good number. I scanned the QR code and installed the app...
i just received a link for a free sim from a person in b.c. they claim to send you a referral code and activation code. they say once you activate with their referral code they will mail it to me. is this real? also this is a craigslist ad i was sent...
I stopped using Public mobile since April' 23 and lost my Public mobile phone card later. But the autopay program is working and it continuosly takes money from my banc account. How can I stop this? And is there any way to get my money taken by autop...
I recently ordered a budget and easy to use flip phone on Amazon for an elderly lady who just needed it for emergencies and incoming calls however it wasn't compatible with Public Mobile since it was 2G and I had to send it back and order an Artphone...
Trying to get a SIM card and plan for my son. Can't log in to his account. It accepts his email/password then prompts for "resume activation", which just redirects back to a login screen. I re-enter the exact same email/password and it rejects it. I ...
My son lost his phone, so I cannot login to cancel the sim card (sms verification) and we also have no access to email. What can we do in this case? Please advice.
I ported from virgin plus to public mobile about two days because it had a better plan ($39/20gb). Today virgin plus called me with winback offer so I transferred back. Just realized that public mobile was prepaid. Would it be possible to transfer ba...
My son is trying to login to his account and his phone number isn't recognized as a registered public mobile number at the login page so we can't reset the password using it. We don't have access to the email linked to the account but have the phone,...
I set up an esim with public today and ported a number but I accidentally put in my number wrong (smh) I can’t even log into my public account because it keeps sending a confirmation code to the wrong number. How can I cancel the port and start over...
Has anyone ever had an issue where you have an add-on for minutes either to the US or International and you cannot make calls. I have been chatting pretty much daily with customer service as I have 843 minute of US calling on my account and 943 minu...
Signed up for PM, got my sim card in the mail, login and click Resume Activation and a new window pops up asking me to login again, which then it won't accept my password (even though the same login/password works initially). This doesn't seem like ...
Switched to public and so far regretting the decision. It seemed easy right away and even told a couple people they should join.Then my phone got an error message indicating “unable to install E-sim. Contact support”.Well it seems the virtual support...
Seems impossible to get a hold of a person. I raised a ticket earlier today and still no response. Have no idea how to check on it either. How do I get an actual person to respond to me so I can have a conversation and get my problems resolved. Thoro...
Hi, I need instructions here to start a 2nd phone account at Pub.Mob.- since I'm looking for instructions on where my SIM card is, or if it's an eSIM card- I need info for correct activation instructions for a 2nd phone.Basically a real person can s...
My plan was renewd yesterday. I just got a message saying I have used 75% of my data. WI checked my usage and on the left I see I used 175 mg/1 gig but on the right my add on were telling me I add 263 mg left on my 1 gig for 1/30 days. Also, my add-o...
Hi, I’m wondering if my current subscription can be kept and the new one that is supposed to renew can be canceled. It was accepted by accident and I’m also unable to submit a ticket. Can someone please help?
I am planning to move my number out of PM but I don't want the renew charge to occur before I can port the number.If I toggle off subscription (pause the renew subscription) can I still be able to move/port my number?
Is Public Mobile doing anything to support evacuees?Most other providers are offering additional data for free to evacuees from Yellowknife, Kelowna, and other evacuated communities. I evacuated to Alberta and used all of my data looking at road cond...
