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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! No sim card

Ordered sim card Dec. 28 and am still waiting. My Koodoo renewal is now only days away

Resolved! Payment not going through

My account is suspended, but there are no issues on the registered CC side.Autopayment didn't go through, so I tried manual payment, but it didn't work.Not sure what the problem is.

Resolved! Activation

I was in the middle of activating and something whent wrong but money was taken out and card is not working

Resolved! Not able to activate replacement SIM

I have tried the instructions from the community on how to register new sim. From the profile menu I went to the activate new sim option and entered the new sim card number and hit Save. However the moment I hit save it just refreshes with 0000 and t...

Resolved! Pay phone bill

My phone got canceled because my mastercard number got changed

Resolved! Can parent get a tariff for a child (less than 18)?

If yes, what document does he/she need?

Resolved! New Activation Failed: Need To Transfer Existing Telus #

Hi! I'm already an existing Public Mobile user, but I'm trying to set things up for a new account for a family member.My family member has a number they want to keep, and they are currently with Telus monthly billing. I tried going the automated rou...

Resolved! Points and bonus gigs

If you change your plans do you loose your points and bonus gigs? Or are they carried over? I have 6 gigs from Christmas bonuses from last few years that are not used and need to change my plan

Resolved! Sim card Replacement

Hi I have an account but I never set it up online before I have lost my sim card and have a new sim card but cannot activate it please help

Resolved! HOW DO I SEND PRIVATE MESSAGE? HOW DO I KNOW ITS PRIVATE?

looked at all replies about this very topic and says click envelope.When I do so it says do not reply" go to community""Send private message"Its not very clear how to simply navigate to send private messageMy time is valuable this page should be made...

Resolved! Need to reset account.

Hello, I bought last year a phone for my son, I did use the same email from my own account, now I have problem to open an account for him as it's my same email and if I open his account with my own email I am unable to open my own account. Please hel...

Resolved! Re: Service on hold

I'll be away for 4 months. Sometimes I receive text message on my pm for verification of accounts. How can I keep access to this? Is there a way to forward my number for text messages?

Resolved! Font changes at times

Has anyone ever had the font change when posting a message ? I only use this site on a mobile device and not sure if my big thumbs are to blame , but every now and then it does this and I’m not sure as to why

Resolved! Need to reset my email

forgot my email for sign in to my account

Rewards

I have been a customer for over 4 years but I am not receiving a 4$ discount per month. Why is that?

Resolved! payment

i have been overcharged, how do i get my money back?

Calls cut off after 3 minutes

I’m in the US with roaming plan. Didn’t work for a day and was fixed but now it’s disconnecting after 3 minutes. This is discouraging and not acceptable.

Resolved! Your account has been suspended

Today,I checked my Public Mobile account and it says "Your account has been suspendedTo reactivate your current plan, you need to pay your outstanding balance. Suspended accounts are deactivated after 90 days of non-payment"The heading above this war...

Resolved! Stop Paying

I need to keep my public mobile simcard (which is prepaid) and just receive the incoming calls and messages. I do not want to pay the monthly fees anymore. Is it just enough to deactivate the pre-authorized payment in my account? How can I remove my ...

Resolved! Plan Changed at Renewal, Didn’t get my Rewards

I changed my plan scheduled at renewal and credit card was charged the full $35 not getting any rewards. Chat with Simon got me no where. Why didn’t I get my rewards?

Resolved! PUK

Please I need to retrieve my PUK code

Resolved! Paying my bill

My credit card was compromised but I received a new one everything should be back to normal

Can’t connect to network

I’ve just signed up for PM, have a LG K20 phone (that seems to be compatible according to other posts here) but can’t connect to Public Mobile3G (the only PM network on the list). Have tried toggling airplane mode, turning it off and on again, removi...

Resolved! Refunds

I upgraded my phone to 4G since Dec.8/2022. However, the signals of phone, and data when I uses it to call or use it for internet is still shown 3G. As far as the speed is concerned related to items above I don’t think anything is improving at all. S...

Resolved! US Roaming unable to make phone calls

I am in the US and have already added the unlimited US Call and Text roaming add on. I am able to send SMS but I am unable to make phone calls to any number. It just tries to connect but never does.

Resolved! cannot received calls and text messages

Hi,need ASAP reply.I Called porting team many times but no answer.Any other contact number.My sim card not working

Resolved! Plans

I switched from a 3g to a 4g but still shows 3g. Kindly help

Resolved! Visa Prepaid Card....

My parents have a brand new phone with o phone plan yet. I'm trying to activate them with a new number and account througg Public Mobile. They want the $25 monthly plan. I tried to use my.own credit card since my parents don't have a credit card ...

Two-factor authentication at login

Not a question, but more a comment or feature request. I love that PM added this option, but as implemented it feels it is half-done. We should have an option to 'remember' this device for some reasonable time (standard is 30 days) so we don't have t...

Urgent

Was messaging a CA_Agent and have not replied need to speak to one ASAP

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