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Manee
Great Neighbour / Super Voisin
  • Can’t access account. No confirmation email. Charged on credit card! Second day now… just want to cancel this now : (
  • Have a better idea??
9 REPLIES 9

hairbag1
Mayor / Maire

Did you try to port your number over from old cell network ?

MrSpock
Model Citizen / Citoyen Modèle

@Manee wrote:
  • Can’t access account. No confirmation email. Charged on credit card! Second day now… just want to cancel this now : (
  • Have a better idea??

@Manee hi a little more info would be helpful did you just activate an account ?did you transfer your number 

Manee
Great Neighbour / Super Voisin

Did not transfer my old number since it was not recon as a Canadian number, still…

just activated yesterday new sim

Do any of your services work? Is it just that you can't log in?

Try this site to check if the number can be ported in. Some can't.

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do?lang=en&appname=otherportal

MrSpock
Model Citizen / Citoyen Modèle

@Manee so nothing works no data texting, calling can you dial *611 to see if your account is active? if nothing then contact a cs agent you will need to open a ticket, to speak to a customer service  you can send private message to a CS Agent here:  https://bit.ly/2GGCJzH

popping
Oracle
Oracle

@Manee 

Sorry for your account issue.  We need more information before we can help you.

 

1.  Insert your PM SIM card to your phone.  Is "Public Mobile" showing on the top notification bar?

If yes, is your phone working? call/text/data..

2.  Is the charge on your credit card pending or posted?

3.  Which browser are you using?  Clear browser cache and run in private mode.  Login with your email address as username and the password provided during activation.  I have issue using Chrome browser to login.  After switching to Firefox, all the issues I have with Chrome browser are resolved.

4.  Do you get any error message after failed login?  If yes, provide error message?

5.  Try the reset password link on the login page.  If you get the message your email is not recognized, your activation was not completed yet.  Then, do the activation process again and report result.

Manee
Great Neighbour / Super Voisin

Phone works. *611 don’t! Still, can’t access account. No response when asking to reset password…

old phone number eligible to move from Koodo.

What happens when you start in with a new activation? If it gives you a green checkmark then it would appear the account didn't activate properly.

The charge on your card may be in pending status.

If that Koodo number is coming from a Koodo prepaid account then don't transfer it yet. Activate with a new number and then you'll need to ask the support people to bring over the number.

Timer
Model Citizen / Citoyen Modèle

@Manee 

maybe your account not activated yet can you tried again  Activate Your SIM Card Online

 

if can't reactivate contact support team by  CS_Agent  to check out your account.