Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hii have paid 40 dollars by mistake! I always dial *611 to top up my plan. I always choose the 50 min across Canada/US but this time the menu was changed and I could not find any add-on for Canada so I picked the 1000 min US supposing that it include...
I have a couple issues. This month i paid for for 6gs of data I only got 1 and because i was at work i had to pay for another 1g to get through the work day. my phone data says i used 2.45 gs of data. I would like a refund for the data that I paid fo...
Hi I ordered a SIM on October 5 but the tracking page says it hasn't shipped yet. When will it ship?
Hi, My credit card seems to not have gone through as my auto-payment was declined. there was no message given to me that it was declined until I realized I had no signal or data. I have contacted my CC company, and they told me my card was still acti...
i have self served account & it is working fine but i got problem when i want to creat another account (2nd line) for my sister it''s not helping .what to do? thanks
We were on the last step of the registration process... entered the credit card info.. clicked submit and then the page went to an error screen saying it timed out. I cannot log into the account we created.Please help.
Hello, may be someone can give me an advice.In July before going on vacation I paused the service for 90 days (the credit card expired and I did not update it at that time). Now I am trying to login to remove the pause and pay for the service but get...
My loyalty credit did not increase after the second anniversary in August, 2020.
How can I get someone to help me? I cannot log into my account for some reason my password does not work any more. I cannot do the password reset because the email associated with my account I no longer use and cannot access. How can I get someone ...
I'm a bell customerxxxxxxxxxxxxxxMy SIM card was stolen yesterday and transferred to Public mobile with the name of xxxxxxxxxxxxxxxxxxplease cancel this number in your systems edited by computergeek541: phone number removed
My phone is telling me I don't have a plan and is not allowing to make calls? My payment plan is automatic?
Starting a new thread here as my previous one doesn't fit anymore. So i've been trying to figure out where my data usage was coming from. And now it looks like it comes from my text messages? I don't think it does but after what I saw this morning...
Want to make a payment on my phone because my phone is a little broken that I cannot use the 4 and 6
My phone stopped working today around 10am this morning. I do not know why this happened and I need to know what happened. Please email back at xxxxxxI do not have a phone number to be contacted at right now. Edit: email removed by NDesai
Will public mobile work on a Moto G fast cell phone?
How can I block a spam call that leaves a voicemail and this number is already on my block list on my Samsung Neo 5 Galaxy Cell Phone. I thought a number that has been blocked can't call my cell number or leave a voicemail.
I paid for the $15 unlimited texting / 100 minutes plan that comes with bonus 250 Mgb of data for my 11-year-old son earlier this month. He accidentally blew through the data in the first week of having the phone and now he can’t receive or send text...
Bought a new SIM yesterday .. try to activate online.. Systems said to try again. However, I saw 17.25$ charged from my credit card.. I also try to use the SIM number again. it says invalid SIM. Can anyone help me?
Hi, could a moderator please message me. I need to remove my bank account information from a public mobile account for a number that is no longer being used.
hello , I recent ran out of my US talk minutes. I went online to purchased more US talk time (add on) i found and purchased 1000 minutes of US talk time for $15 dollars. but i don't see any confirmation of actually having 1000 minutes of US talk ti...
I want to cancel the service thanks
my public mobile account needed to be topped upI purchased a koodoo pin in rror and kept trying it which didn't work of coursenow I got the proper PIIN and it won't accept what do I do ?
Why was i charged $30.24 and $33.60 on October 8th 2020
I didn’t set for automatically top up, but why my account have $35 available funds? Do I need to top up before my expired date? How do I know is my account automatically top up or not?
My SIM card is locked I forgot my sim code now I need a PUK code where do I find it ?
I cannot believe that there seems to be no direct way to contact support. I tried to transfer a number and made a mistake. Now I can't redo it and I am waiting for a moderator to call me ... whenever? Even though the number hasn't transferred yet, Pu...
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