Community

Resolved! Can I choose the Number on my new SIM card that I just recently placed the order for

If possible can I have the following number on my new Public Mobile SIM card which I recently ordered: xxxxxxxxxxxxxxThis would help me a lot, thanks.  edited by computergeek541: phone number removed 

Resolved! Update Referral Code

Hi I'd set up an account for myself.  Then I set up another account for my daughter.  I should have used my own referral code for my daughter, but I didn't.  Is it possible to make that correction now?  It's been less than one day since I made this e...

Resolved! Sim card does not fit new samsung a71

I've just activated my account, transfered number only to find the sim card does not fit the new samsung a71. what's the solution as I am now without a phone.

Resolved! Email (gmail) too long - same email address used and approved for cyber monday deal

Hi all, I've recently registered for the Public Mobile's promotion ($5 off and 50% off sim) but the email address I used to registered for promotion cannot be registered because it's over 30 letters. Does this mean that I cannot receive a promo as I ...

Resolved! Invalid SIM

Hello, I am in Canada and when I'm going to input my 19 digit SIM card number, it is coming up as invalid. I've checked and double checked, and re-typed it in, but nothing seems to be working. Has any one else had this issue? How can I fix it? Thanks...

Resolved! iphone giveaway

Is this a PM giveaway? I am just wondering who flawlesslz is. I don't see a MOD distinction and I am wondering if this is legit. Thank you!

Resolved! How much longer will the referral glitch be going on?

First I was getting texts that I've received another referral and then it would disappear.  Now each day my referral amount is being adjusted.  A couple days ago 2 more appeared in my rewards section, but no text notifications.  Yesterday I had 15 re...

Resolved! i missed my payment for 1 day and my phone is suspended but i don't have an online profile yet

Hi,i missed my payment by 1 day, i recharged by SIM but the line is still suspended.I don't have an online profile, so i tried to create one but it says that they send to my phone a message with 6 digits but nothing was received. I am not sure if wit...

Resolved! Why I can’t send pics using wifi through text messages

Only when I turn on the data can I send out a pic through text message or receive one, but I can’t do that when I am only on wifi? Anyone know why?

Resolved! A Friend Would Like to Sign Up

However she is not tech savvy and in a different province than me. Will a Public Mobile sevicing outlet be able to help her out? She has a couple of old phones she would like to know if they can be used. No she doesn't know how to open the back up to...

Resolved! Spam Message

I have a spam message in my mailbox, would a mod delete it for me please?

Resolved! No Service

Hi, I've been with Public Mobile for 5 years - tonight just a few minutes ago my iphone suddenly lost connection with Public Mobile, as in no phone calls, texts, data. I tried doing a network reset already but no change. My husband is also on PM and ...

Resolved! Activation

Can I activate a new SIM card from the USA? It will be sent to a relative who is unable to activate it themselves. 

Resolved! Unable to log into self-serve - locked out

Hello, I've tried to log into my self-serve account, but have forgotten my password and subsequently are locked out. Could I please get a moderator to assist with this? I've run into a billing issue and am unable to use my phone. Thanks

Resolved! How to transfer phone # from lucky to public

Resolved! Text Notifications at 75% and 95% for data usage (and minutes)

Hi All - Okay, so i know we are supposed to receive these text notifications when our data usage reaches the 75% and 95% limits. As per:https://publicmobile.ca/en/bc/get-help/articles/managing-your-data-usage2. Data Usage NotificationsWe send you a t...