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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 15968 Views
  • 120 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 26972 Views
  • 184 replies
  • 27 Bravos

No data/text/calls

My phone was working fine. I was a new customer about 2 weeks ago. I was using my phone this morning and then all of sudden nothing was working. I think it's the SIM card. I tried taking it out and back in again and restarting my phone. Still won't w...

Deborah13 by Great Neighbour / Super Voisin
  • 1059 Views
  • 16 replies
  • 0 Bravos

Resolved! Pixel 3 Voice Connection Issues

I just ported my number from TELUS to PMWhile text messaging works fine as well as my apps I cannot make or receive voice callsThe Pixel 3 uses a micro sim card and the PM sim card I purchased at London Drugs ismuch too large for the phone.Any help w...

dnevillebc by Good Citizen / Bon Citoyen
  • 979 Views
  • 13 replies
  • 0 Bravos

My account is suspended

This is my payment due date. My credit card info hasn't changed it is active but for some reason Public Mobile did not Autopay. Even though I got the Autopay $2 credit message today.

timf by Great Neighbour / Super Voisin
  • 760 Views
  • 7 replies
  • 0 Bravos

Resolved! Available funds?

I have $12 In available funds, wondering how I have that? I’ve just signed up less than a week ago, I signed up for autopay. I don’t understand the available funds I have.

tsteeb by Great Neighbour / Super Voisin
  • 1035 Views
  • 8 replies
  • 2 Bravos

Resolved! OnePlus 8 compatibility with PM

I'm thinking of buying a new OnePlus 8 phone, but I'm not sure if it's compatible with Public Mobile. It's not on the public mobile network check yet. Is anyone using this phone or know anything about the carrier compatibility?Thanks.

bakedpotates by Good Citizen / Bon Citoyen
  • 2006 Views
  • 16 replies
  • 2 Bravos

Resolved! Quebec promotion

Hello I have a question about the promotion a friend wants to sign up, if they take a Quebec number will they be eligible for the offer even if they live in N.S.? he can use his parent address in QC  Also if he changes number to an N.S. number in a f...

shep22 by Deputy Mayor / Adjoint au Maire
  • 1224 Views
  • 21 replies
  • 0 Bravos

Resolved! roaming

I'm wondering if anybody tried to use public mobile out of Canada when traveling, to call local or canada numbers, if yes how do we do that, thanks.

qiaoshuhong by Great Neighbour / Super Voisin
  • 1217 Views
  • 16 replies
  • 0 Bravos

Community Reward

How does one receive the community reward. This phone account belongs to my son, who continues to assist the community by working part time at a local grocery store?

Richardfromm by Great Neighbour / Super Voisin
  • 911 Views
  • 12 replies
  • 5 Bravos

Resolved! Porting Questions - Toronto number, Montreal address

Hello,I'm considering moving my mother's phone service from Virgin to Public Mobile, but had a few questions about her current setup.  Right now, she has a Toronto 647 phone number, but is currently living in Montreal.  She does not want to give up h...

lifestronaut by Great Neighbour / Super Voisin
  • 874 Views
  • 16 replies
  • 0 Bravos

Porting Account Closure

I activated 3 phones last night (ported from Telus - all on the same account). I got an error message on one of the activations and had to involve the moderators and tech support, they called me this morning and the phone is working on public mobile ...

Ashley98 by Good Citizen / Bon Citoyen
  • 833 Views
  • 13 replies
  • 0 Bravos

renewal

I want to say I had a bit of a scare this morning. And was wondering if there is an article for newcomers to see about the process of renewal? I saw these two things. I had noticed my service was still working and did not reach out to anyone in hopes...

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Barbie2 by Model Citizen / Citoyen Modèle
  • 710 Views
  • 8 replies
  • 3 Bravos

Login disabled in Self Serve

Hello there: I was away overseas for 6 months, in which I asked to place my Public Mobile phone number with the lowest plan while I was away. Upon returning to Canada, I suddenly am unable to upgrade back to my previous plan, and I do not have servic...

anamaria by Great Neighbour / Super Voisin
  • 1014 Views
  • 9 replies
  • 0 Bravos

Resolved! Flash Sale May 7 - get your next 30 days for $0 online

Hi everyone,  I registered for this flash sale, which indicated that you didn't need a promo code, just to use the email registered.  I setup my service and account on the 7th and paid for one month. How and when does the free month show up ? thanks

Jankoc1989 by Great Neighbour / Super Voisin
  • 2094 Views
  • 32 replies
  • 0 Bravos

Resolved! Picture Texting

Just hooked up 2 lines, plans states "Unlimited International Text and Picture Messaging". Texting working but pictures not. Other resolution here stated you had to have data on.....why would it not work when connected to Wifi ??  No where that I can...

K1968 by Good Citizen / Bon Citoyen
  • 1710 Views
  • 20 replies
  • 0 Bravos

No Phone Service

My phone did not work for the last 15 days of April.On May when my automatic payment was made, the phone activated & worked fine.on May 5 the phone indicated there was 'no service' again 7 it continues in that mode. My account for May is current.Plea...

georgemeek by Good Citizen / Bon Citoyen
  • 988 Views
  • 10 replies
  • 1 Bravos

Resolved! First contact

Yes. Brand new with a pretty silly question.  I’ve signed up, asked to have my old number ported (understand it can take some time). Question is, do I receive some sort of notice from PM that my service is now up and alive, or do I reinsert the old S...

Cmc by Great Neighbour / Super Voisin
  • 904 Views
  • 8 replies
  • 0 Bravos

Plan question

My dad would like to activate a cell phone he owns to be used during summer cottage months only May to November.  I think the $15 plan is all he needs     Can he disconnect during winter months etc??

Dhebner by Great Neighbour / Super Voisin
  • 757 Views
  • 8 replies
  • 0 Bravos

Block number

How do you block a number from calling and leaving voicemail

Tee1 by Good Citizen / Bon Citoyen
  • 983 Views
  • 7 replies
  • 0 Bravos

Texting

I can't send or receive text messages

shelleyjean67 by Great Neighbour / Super Voisin
  • 735 Views
  • 12 replies
  • 0 Bravos

This is not going well

The first card I was sent weeks ago didn't work. After an extremely challenging time finding support, I finally got through to someone via email who could help, and they sent me a replacement. This new card says PREPAID SIM on the front, which I don'...

wkowalski by Good Citizen / Bon Citoyen
  • 787 Views
  • 13 replies
  • 0 Bravos

Resolved! Rewards

I recieved a text from PM saying I got $1 for community rewards, which also reduced off my monthly payment. However, I noticed when I logged into PM account online it said $0 beside community rewards, but had $1 beside loyalty rewards? I found that b...

Officejet007 by Good Citizen / Bon Citoyen
  • 847 Views
  • 9 replies
  • 0 Bravos

Resolved! Prospective Customer Where to Get Free SIM

Hi PM Community, I like what Public Mobile is offering and am interested to join. Is there anywhere currently (e.g. Walmart) that offers SIM cards for free? (I'm in the GTA area) Thanks!

DavidSan by Good Citizen / Bon Citoyen
  • 1294 Views
  • 12 replies
  • 1 Bravos

Texts from Public Mobile

Every 2nd or 3rd day I get a text from public mobile. They almost seem a bit spammy. Am I able to turn these off?

Yukon1 by Good Citizen / Bon Citoyen
  • 564 Views
  • 10 replies
  • 0 Bravos

Compatibility

I would like to know if the Samsung Galaxy A20S is compatible with this service?

IsabDenm by Great Neighbour / Super Voisin
  • 933 Views
  • 6 replies
  • 0 Bravos

Resolved! texting history error

i was looking at my history and it says i sent and recieved texts when there is no possible way that i did at the times they say...?

michelle0620 by Great Neighbour / Super Voisin
  • 675 Views
  • 7 replies
  • 0 Bravos
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