free giveaway minutes

[Francie]

Hi. I asked for the $0 Free Holiday Giveaway: 500min INTO Long Distance incl CA & US, but when I ran out of my 100 regular minutes, I couldn't call long distance in Canada any more without buying 500 more minutes. How do I ask my account to start using these free 500 minutes?

[rhkjcfp]

Thanks for 

dabr 

Mayor / Maire correction.

Post edited

[Francie]

Have to leave now but will try that when I get back.  Thanks for your help.

[kb_mv]

---

@Francie wrote:

That was the next call - a long distance one.  But I only had a few minutes left of the minutes I had bought and it wouldn't go through, despite the giveaway 500 minutes sitting there.  I checked the add-on page, but it's no longer available since I already added it on...  Now I'm at the end of 500 minutes that I had to buy and am wondering if I need to do anything in order to have those giveaway 500 minutes click in this time.

---

@Francie I would try restarting your phone. If that doesn't work contact a moderator for help at the link below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You should receive a reply within 48 hours though typically they are much faster. Watch the envelope icon top right for a reply.

[Francie]

That was the next call - a long distance one.  But I only had a few minutes left of the minutes I had bought and it wouldn't go through, despite the giveaway 500 minutes sitting there.  I checked the add-on page, but it's no longer available since I already added it on...  Now I'm at the end of 500 minutes that I had to buy and am wondering if I need to do anything in order to have those giveaway 500 minutes click in this time.

[kb_mv]

---

@Francie wrote:

Thanks.  Yes I did 'buy' them after picking them, and they are on my account.

---

@Francie Try adding a 1 and area code if you haven't already tried it. All of my contacts are saved this way.

[Francie]

Thanks.  Yes I did 'buy' them after picking them, and they are on my account.

[dabr]

@rhkjcfp   Just a slight correction, this year the international mins gift is 500 mins.. 😊

[rhkjcfp]

To add these add-ons to your account:

1. Log into your Self-Serve account 
2. Click “Purchase Add-Ons” in My Data & Add-ons section of Overview tab
3. Select the Free Holiday Giveaway: $0 1GB Add-on and/or Free Holiday Giveaway: $0 500min INTL Long Distance (incl CA & US). It’s up to you if you want one or both!
4. Click “Buy Add-Ons” at the bottom of your screen.

[Anonymous]

---

@Francie wrote:

Hi. I asked for the $0 Free Holiday Giveaway: 500min INTO Long Distance incl CA & US, but when I ran out of my 100 regular minutes, I couldn't call long distance in Canada any more without buying 500 more minutes. How do I ask my account to start using these free 500 minutes?

---

You don't "ask" for them. You "purchase" them under Purchase Add-ons.

If you see the $0 holiday gifts under your data & add-ons area of your overview page then maybe restart your phone.

[kb_mv]

---

@Francie wrote:

Hi. I asked for the $0 Free Holiday Giveaway: 500min INTO Long Distance incl CA & US, but when I ran out of my 100 regular minutes, I couldn't call long distance in Canada any more without buying 500 more minutes. How do I ask my account to start using these free 500 minutes?

---

@Francie Are the free minutes showing in your account overview page? If not, go in and select them again in "buy add ons" and then select buy.