[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! PAYMENT
MY CARD EXPIRED… WISH TO UPDATE ACCOUNT WITH NEW CARD
Resolved! Student plan
So just to be clear after reading I can switch to the student plan (20 gig 4g 55.00 per month) and keep my old rewards program cause I didn't switch to the new rewards program
Resolved! Buy more data
How can i buy more internet data?
Resolved! HI guys.
Just wondering how do I change my 4 digit PIN? THANKS
Resolved! Phone compatibility
I’m interested in getting an iPhone 12, is it compatible with public mobile?
Resolved! Pre-Authorized Payments $2 reward?
Signed my wife up to Public mobile last month and set her up with the $15 plan, she doesn't really use her phone. But unlike myself, when I set-up her Pre-Authorized Payments, she doesn't get the $2 reward. Is that done now?
Resolved! Is the 4G plan worth it?
Mybe its been asked...I have been with public mobile a few years in Calgary.Will I note any speed increase by moving to the 4G plan?
Need a refund for non working us roaming
Original account is Rutlandkid123, for some reason I was unable to login and I am not recieving any emails to reset my password. However besides that point I purchased us roaming while I was in Vegas and it did not work at all. I tried restarting my ...
Issues with New Website
I am having difficulty adding data to my plan on the new website because every time I attempt to do so in the self-serve platform, the squirrel, chestnut, and hearts logos override the the areas I want to access (to see my plan usage, add on usage, e...
Resolved! payment voucher
i am unable to top up my phone with a payment voucher
any of my credit cards are not acceptable error
Please help
Discount code
One of my friends gave me a discount code but when i enter it, it says that it is not valid. Pls help.
Service
I changed my number 2 days ago and now my service is just not working. I’ve had family call the number and some other girl picked up. Help I just wanna use my phone. I’ve got important calls to make.
us roamimg issue
add on not working. dose it takes some time to activate
Resolved! Student plan
My daughter is 15’r and currently has the $50 plan per month for 10 fb at 3G. Is is possible to switch her to the student plan? We have contemplated possibly switching providers because she doesn’t get the best network coverage for the amount we pay ...
Resolved! USA Roaming
WHY is their not a whole bunch more members not barraging PM about fixing the US roaming problem??? I as well as many are paying a monthly fee for a plan that includes roaming. I have heard every stall tactic with NO straight answers from PM on this ...
Resolved! 3G or 4G
Is 3G too slow or good enough for non video watchers?
Resolved! Private message to public mobile
Advised yesterday by Oana to secure my account ( did so following steps given) then she’d be able to review my account if I sent a private message to PM, no idea how to do that. Looked up private messages but no help. Really want someone to check I h...
Resolved! voicemail, 3G
I see voicemail is included. How long will 3G be available and how slow is it, anyone? Thanks
Resolved! Voicemail
How much extra is voice mail and how do I install it with public?
Resolved! can't submit ticket
Hi community,can you someone help please?is it just me?trying to submit a support ticket for technical issues through the chatbot and all works fine until the chatbot provides a link to a page where i have to login with my community username and comm...
Resolved! holiday bonus data is gone after I buy an 1GB extra data
last billing cycle, I use my plan data, including 1.5 bonus holiday data(add-on) that I got during Christmas.so I bought an extra 1 GB data add-on.when I come back and check this billing cycle, I found out the 1.5 bonus holiday data is gone.it is not...
Resolved! My Father has passed away but I am unable to close his account. Can I please have some help?
I am unable to stop the payments without entering his account at this present time. Is there a moderator I can contact?Thank you
Resolved! Paid for a US talk text and data add-on and it didn't work in Alaska
Hi, I was travelling to the US for a cruise and purchased the talk text and data add on on 7/24/2022. While the add on worked in Seattle, there was no service in Icy Point Strait, Skagway, or Juneau - the capital city in Alaska. In Juneau specifica...
Where do I see $5 x 5 ($25) promo as the newly joined referral?
I just signed up with my friend's referral code for this $25 promo yesterday - but where do I actually see that I got 5$ off? I got charged the full price of my plan so far... and I got 2 rewards, but that's it Aug 19 2022Points-Back0.75 pts Aug 19 2...
Resolved! New plan purchased but not working
Hi, I recently purchased a new plan (40$) instead of the one I had the previous one (15$), for the next cycle. We are now in the middle of this cycle, and I still have my 15$ plan. The 40$ payment has been processed and appears in my payment history...
Resolved! 4G plan with slow upload speed
A few days ago I switched my wife and I to one of the new 4G plans, and it looks the the throttle has now been removed. Is it expected results that the upload speed is still capped though? It's not even hitting the 3 Mbps speed, let alone 4G speed. I...
Unknown charge
I paid for a US add on. Made one call in the US and an unexplained charge of $5.95 showed up on my bill. Anybody know why?
Resolved! Plan renewed at wrong date
I used to have my plan renewal 10. Of each month. Now suddenly is 22 of each month. Why is that. Recently I didnt use PM service for 3 moths while I was away. When I renewed my plan was starting on 26. I believe I added money to my accoun...
