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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 68833 Views
  • 177 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 72552 Views
  • 180 replies
  • 32 Bravos

Resolved! Cannot receive calls

I cannot receive calls moved from Bell to Pm yesterday, directly forwards to voice mail, went into forwarding calls and shut off this feature and restarted phone still not receiving calls

ElaineB by • Good Citizen / Bon Citoyen
  • 2266 Views
  • 10 replies
  • 0 Bravos

USA roaming talk and data

I activated talk and data option in self service but doesn’t work i restated mobile as well as enabled roaming 

ras256us by • Great Neighbour / Super Voisin
  • 1551 Views
  • 9 replies
  • 0 Bravos

Locked out

My wife's account is locked out, has been for days. She waits for the 3 hours but still can't get in. Her Community account is also locked. We just need to change the email address, but in that attempt she got locked out. When she tries to log in she...

Mmarcinko by • Great Neighbour / Super Voisin
  • 623 Views
  • 3 replies
  • 0 Bravos

Email Change

Good morning, I need to change my email address for my account. I was able to change it in the community but when I log into my account, it's still the old email address. How do I change my log in email address?

Mmarcinko by • Great Neighbour / Super Voisin
  • 650 Views
  • 3 replies
  • 0 Bravos

Issues

Is any one else struggling with almost everything from data to messages? Its getting very frustrating. They now say my phone is on the compatible list but I've been using this for over a year now! 

Laawesome by • Great Neighbour / Super Voisin
  • 785 Views
  • 5 replies
  • 0 Bravos

Resolved! Data not working - internal service error?

I started experiencing an issue the other day that has never happened before and I don't know what is causing it because I don't think I have used all my data for this month.  The past few days, every time I try to use mobile data, I get a notificati...

emilienguyen by • Great Neighbour / Super Voisin
  • 1623 Views
  • 6 replies
  • 0 Bravos

No Service After Porting Number

Hello,I transferred my number from my landline (Vonage) to my cell-phone (PM) on Sunday, Jun 5th. The request went through and it said it was successful. I was able to make outgoing calls and my old Vonage phone service stopped. On my PM account, my ...

CanMom by • Great Neighbour / Super Voisin
  • 1099 Views
  • 6 replies
  • 0 Bravos

Resolved! Account question

If i cancel or don't pay the monthly bill will I not have access to the number and my voice mail?

Sleonhard by • Good Citizen / Bon Citoyen
  • 1077 Views
  • 4 replies
  • 0 Bravos

Resolved! Password Reset

I will to change my plan and pay from my bank ...Also am having problem with my password to resett .  Edit:  Personal information redacted by will13am.  Please do not post personal information in the public forum.

BirneyJames by • Great Neighbour / Super Voisin
  • 937 Views
  • 4 replies
  • 0 Bravos

Paying for service. Not receiving service.

Paid again, full month, absolutely no service whatsoever. I'm using another cell phone because I can't even access this site and forum on the cell phone that is actually on this service. The most frustrating situation I have ever experienced with cel...

jude11 by • Great Neighbour / Super Voisin
  • 754 Views
  • 4 replies
  • 0 Bravos

Keep getting confirmation texts congratulating me for registering etc.

I have not registered this number AGAIN with PM. I left almost a year ago and since keep getting texts for registration. Clearly someone is trying to steal my number through public mobile or something. I would like this to end it concerns me that som...

MAGSX by • Great Neighbour / Super Voisin
  • 1383 Views
  • 7 replies
  • 0 Bravos

Resolved! I don't get $2 for Autopay!

Hello. I referred my husband and I get my reward every month for this referral. The problem is that he has registered for autopay but he doesn't get the $2 discount every month (not once). I would be grateful if you can help me. Thanks.

melinasirati by • Great Neighbour / Super Voisin
  • 1022 Views
  • 4 replies
  • 0 Bravos

US Roaming Add On Not Working in Alaska

Purchased a 1g data add on for use in Alaska. Roaming is enabled. Automatic connection turned on (also tried manual connection). Can see the GCI network under network connections but no bars of service. Checked public mobiles coverage map and there s...

Cwesty by • Great Neighbour / Super Voisin
  • 2176 Views
  • 8 replies
  • 0 Bravos

Long time to ring after dialing

Just switched over to PM - Very frequently it took a long time to ring, and sometime the call just failed.  Sometime I can't even hear anything until the middle of the greeting (like when I called a company).  This is true to many numbers or ISPs tha...

paul148 by • Good Citizen / Bon Citoyen
  • 3226 Views
  • 11 replies
  • 0 Bravos

Resolved! recovering an account by just a phone number

Hi Community, I have three public mobile sim cards active on different devices for different family members.  I forget the username and password I used to create the two accounts that are not my own.  All three accounts are enrolled for autopay, comi...

kaw by • Great Neighbour / Super Voisin
  • 1785 Views
  • 8 replies
  • 1 Bravos

Hello

Hello my account is activated and I had put down my monthly charge and I'm not getting any data or service..I would like my data service and data on plz 

burlaka7 by • Great Neighbour / Super Voisin
  • 2011 Views
  • 11 replies
  • 0 Bravos

Unable to call or text but still able to use Data

Since May 25th I have not been able to receive or send any text or call. I have paid for this month's plan and May 25th is not even my pay date. However, I am able to use the data for my plan. I am very confused on what is happening and need help. 

bianli1971 by • Good Citizen / Bon Citoyen
  • 1947 Views
  • 13 replies
  • 0 Bravos

Va Va VoLTE?!!

Is the cat out of the bag? Are we getting VoLTE by the end of September?!!

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