[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Phone message says deactivated.
Why has my account been deactivated?
Credit Card Payment
Public Mobile charged my credit card twice on August 12 for $14.95 and again on August 13 for $14.95 despite the fact I have a $25 plan and had $10 in credit. What's more, I don't even see a charge of $14.95 in my payment history. And to top it off...
my account
Hi I reactivated my account that was on suspension. It took correct money out of my account for the amount of $50.85 but only put $40.00 in my public account and still says I owe $10 to activate my services????Thanks
Wife's phone not working and cant log into her account
My wife returned from out of country yesterday and is trying to use her local phone (with public mobile) again but it doesnt work nor can we log into her account any longer.
Why you sending a code to an email.
I’m trying to pay into my account and your tech at Walmart miss spelt my email and put dd@xxxxxxxxxxx and it’s ddd@xxxxxx and I can’t get your code to verified. And I had this phone for over a year
Unrecoverable SIM card
Hi there.Recently I had dropped my phone into the ocean which had my SIM inside of it. Its now unrecoverable. I have a new public mobile SIM with me now and I was wondering if somehow I could transfer my existing number (and plan) from sunken SIM to ...
PUK Code?
I have a major issue!!! I accidentally locked my SIM card this morning by trying to remember my Sim code for absolutely no reason whatsoever I didn’t need to but I did anyhow I locked my SIM card on myself and now I have no access to my phone number ...
Password
My username is xxxxxxxxxxxxxxxxxxxmy number is xxxxxxxxxxxxx and every time I try to log in it says my password is incorrect. When I try to change it it always just says error please try again later. I have to deal with this every time I try to pay f...
Student Plan
What is the best way to get the new student deal as an existing customer? I’d like to somehow keep my phone number while opening a new account for the student deal. Is there any way I could open a new account and transfer my number or would I have to...
Incoming calls not coming through on pixel3A
Hi. Both husband and I have been with Public since 2018. Had no issues. We moved into a new place in toronto last year with no issues until two months ago both our phones (google pixel3A) have very often not be able to get incoming calls. The call...
Resolved! Posts
My account won’t let me charge my plan!
Resolved! Cannot receive confirmation SMS from shortcodes
Hi,Since the beginning of the month, I can't receive SMS from Paypal shortcode 725729. I didn't see in the shortcodes masterlist.My sim card is been activated for a few years already.Thank you.
Resolved! Data resetting
Why has my data not reset. Still shows same usage as last month. It reset on Aug 17th but today it still shows same usage as last month
Resolved! Deals
if I am a customer already can I cancel and get the deals of a new customer?
Resolved! choose own phone number?
just signed up. Doesn't seem to give you the option to choose your last 4 digits for your phone number per the FAQ? https://publicmobile.ca/en/bc/get-help/articles/choose-your-phone-number I then just picked a phone number from the list thinking I co...
Data is so so wrong...
I only have the basic plan with 250MB of data, but i seldom use it. Now I'm getting messages for the past two cycles that ,y data is ay 75%, and my 2GB data Christmas bonus is all but used up!!! Apparently at 2am, when i'm asleep my phone using about...
Resolved! Rewards
I remember a new customer can have $25 back if join PM, but know I couldn’t find it on the website, who has link? Thanks
Resolved! 3x points-back
Hi there, I just see the ever plan has 3x points-back, is that for old customers too or only new customers? And is it limited time or it will stay?
Resolved! Logged into Account Locked out of Rewards
I am logged into my account. Cannot log in to Rewards (says I am locked out).
account suspended
I believe my account has been suspended, because I changed my visa and cannot change the numbers
Plan didn't update
Hello, I upgraded my plan to LTE speed from 3G, I'm also supposed to get 6GB instead of 5gb. I've been charged the new fee amount $ on my credit card. And I've just logged in to see my plan and it says I'm back with my old plan. Please help. TY.
Transferring Number to Koodo without reactivating public mobile account
I want to transfer my number to Koodo without reactivating public mobile account. Koodo requires me to respond to a text message. I don't want to pay a month of service for just 1 text.
service not working
Just received sim card and I have set everything up. I still have no service.
Add on not working
Hi,I am currently in US, i purchased the 10 day talk and text add on but I am unable to make calls to Canada ir receive calls.It is really frustrating because I have missed two emergency calls from family and had to learn from elsewhere about the mat...
5x5 reward
hi newbie here, I was just referred,I guess I am eligible for the 5 dollars or points per cycle my question is if I refer someone now will I receive 5 points or dollars for the next 5 cycles or 10? also do I still get the 10 dollar referral credit fo...
Voicemail password was not accepted
I was forced to change my password to enter voicemail.
Locked out from my account
Helloi am trying to access my account to add more data. But now I am locked out. I reset my password with the email that I think is linked to my main account, but now I have to wait 3 hours to try again. 3 hours!!?? Seriously…. That is to long when s...
Everything works... As long as no one calls me!
So I have this public mobile line set up and almost everything works. I can send/recieved texts, I can make calls and data seems to work just fine. When someone tries to call me, it either rings on their end (my phone doesn't ring) or says that the ...
Text form public mobile
Hi , the text received from public mobile always received in french? Why? And how to change to English correspondence? Thanks
