Community

Resolved! Not receiving Emergency Alerts

I haven't been receiving any emergency alerts on my phone ever since they started testing the service in our area (Toronto, Ontario) Today again there was an emergency alert for a potentially life threatening issue (relating to nearby nuclear power p...

Resolved! Payment issues jan 12 2020

Account is suspended.  Go to pay and says I have enough in my account which clearly shows $1 in the account.   It does not show amount due. I attempt to pay only for it to say I have enough in my account but I really don't. Wtf is happening? 

Resolved! New credit card

I am trying to update my credit card online and I cant seems to make payment. I checked my card, it is valid! How can I contact a representative from public mobile?

Resolved! U.S. Cell phone service keeps dropping

Hi,  My brother is in the U.S. on a phone using PM. He bought the talk ans text roaming plan. Everytime he calls out, he gets connected and soon hear 3 beeps, and then the call drops after about 10-15 seconds. Repeatable problem.  Anyone know anythin...

Resolved! Auto text reply on iphone in Caribbean

I'll be on a Caribbean cruise with no US travel pack purchased.Will I be able to still receive texts when on land?My iPhone will not be on airplane mode and I'm hoping to keep "do not disturb" on with an auto reply set up. I don't know if the auto re...

Resolved! community rewards

how and when will i get community rewards, i reply regularly  in community

Resolved! ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

I transferred my number to another provider and want to transfer back. It's been less than 90 days. I can't log in - old login doesn't work. when I try to recover the password I get this weird error:ForgotPassword/LoginUnsuccessfulUser_LoginDisabled

Resolved! How Do I Print Payment Information For My Accountant?

For tax purposes I need to print the payments for public mobile or show proof. Can I print some sort of statement? and How do I do this?

Resolved! Auto pay

Need to change my credit card on account and there is no options when you dial *611 and you have been locked out of your account 

Resolved! Charged twice for Add-On

My husband's credit card was charged twice for an Add-On that I purchased today.  I wanted the roaming USA + data which came to 20.00 plus HST.  Was charged that but also was charged for a 2nd Add-On.  There doesn't appear to be a way to contact a pe...

Resolved! 400 minute not working

I thought I had this resolved, but it seems to have occured again, I have a plan with voice for anywhere in Canada and text. I got the 400 min Xmas gift from public mobile.  It gives me 400 minutes of long distance internationally. However, when I di...

Resolved! Re: HOW DO I GET A COPY OF MY CALL LOG HISTORY??

I pulled over by a police officer he blemed on me that I was on the phone on September now how do I get a proof of call history for September the 9 th please any one help I really appreciate that 

Resolved! Outgoing talk usage billing seems incorrect

Checked 30 days usage which should cover all my line's usage since started. I counted only 22 outgoing calls and almost but 3 are under 1 min, and 3 between 1 and 2 minutes, even with round up, the sum shouldn't be 66 min. What went wrong?

Resolved! Question on travel outside North America

Is it possible to purchase an international add-on for phone/long distance/data, for use outside the US and Canada.  E.g. if we travelled to Europe can we use our Public Mobile phone, or would we need to get a European SIM card and sign up with a ser...

Resolved! Unable to login into online portal

Resolved! Locked out of my Account and system won't accept my payment

I created a online profile and accessed my account. Account shows "Your service is currently suspended due to insufficient fund.  Available Funds:  $0.00" When I try to make a payment with my valid credit card a message appears at the top "Your accou...

Resolved! Network locked sim

How do I unlock a network locked sim in a Samsung J3 prime?