Community

Resolved! Register for Selfe Serve without ability to receive text messages

Hello, I have probably unique issue. I am trying to register for self serve but not able to complete the registration because it requires to send the message with verification code to your phone number. The problem is that the devise where the sim ca...

Resolved! My phone doesn't show up in your compatibility section

Hi, I am just wondering if your plans are compatible with Samsung Galaxy A71 phones? 

Resolved! refer a friend

I want to refer a friend - another member of my household who is currently with Koodo. The phone however if in my name. Will this interfere with my collecting rewards/and she getting the $10 sign up rebate, or will it work regardless. 

Resolved! sim not detected by the ph

'm sorry to say but the number is still not working on my phone. It works fine on another device.Just a recap.I was with FIDO, as well as I have a SIM card back from India. I ported my number and thereafter on inserting the Public mobile sim none of ...

Resolved! How can i Pay my service

Resolved! Re: Is it a scam if someone gives you a free public mobile sim card ?

How can I suspend my number whilst in transit? What if I found out that the giver made a phone call with my sim to a scammer?  What should I do when I receive the sim to protect myself?

Resolved! Ordered SIM cards be 2 weeks now and still nothing arrived

Ordered SIM cards be 2 weeks now and still nothing arrived

Resolved! can call another Public Mobile number

hi, I have 2 friends using Public Mobile. I can call their numbers before.when I call their numbers, it asks me to leave the voice mail. while they can call me correctly. I can their numbers in the same address, I want to fix this issue in person. th...

Resolved! Disappearing Replies

I recently changed user name (in case that has any bearing). Often when I reply to someone, it shows success but when I go to the reply it has disappeared. Any ideas?

Resolved! Total data used in previous months

Is there a feature that calculates the total data used for previous months vs the breakdown for the current month (or past 3 months) under view usage history in order to compare changes in usage month over month for the last couple of years?

Resolved! Koodo prepaid port

Hello,      I’m wanting to switch over to public mobile from Koodo.  So far I have only ordered the SIM cards. I have a PREPAID plan with Koodo.  Do I need to activate the SIM cards with a new account and use a temporary number before I contact the m...

Resolved! now do i change my credit card number

Resolved! can not call out on my phone

i just got this phone and plan on nov 11 2020 and it is the $15 plan but it is now saying I don't have long distance to call, i'm not even calling long distance. I am calling local numbers and it will not let me. I can text and receive calls but not ...

Resolved! Unable to Make Calls

Hi.I have a 100 mins Canada wide call included in my plan but recently I was not able to make calls and been informed that I need to make an add-on.  I'm very much certain that I did not used up my 100 minutes. Please help me resolve this issue. Than...

Resolved! Data

Just switch to public how come not getting that 1gb of data that is being promoted