Community

Resolved! Activated a USA Add-On to early.

Hi All, I added a US Roaming Add On, but I won't be going for another week.  How can I change it so it starts next Wednesday, July 13, 2022, instead of today?

Resolved! Bonus/promo data add-ons

Does anyone know whether you need to have a data plan in order to use the bonus/promo data add-ons? For example, there was a holiday 2GB bonus that is active on my dad's account. However, he only has a text/talk plan and he can't get any data on his ...

Resolved! Card expired

Hi, Why did  I receive a text message so many times say " Our records show that your card has expired, to avoid losing service upon your next renewal, please adjust your payment details by logging into your public mobile account.. ?

Resolved! Locked iphone

Phone is locked cannot remember correct phone code. Don't know why it locked.It is asking for a 6digit passcode which happens to be on the data in the phone.I understand that only the carrier (public mobile) can unlock it. Using the apple restore rem...

Resolved! Port request

Just got off the phone with my old carrier because I have been unable to receive any phone calls since switching to Public Mobile. Bell told me the “port request” was unsuccessful. How do I get Public Mobile to resend it to Bell??? I NEED to receive ...

Resolved! Refund for SIM card order

Hello, I ordered a SIM card online and would like the order cancelled and to be refunded please. The order number is 296392

Resolved! Phone Cut off when returned from out of country.

My friend was in Mexico for 8 months. When she returned, she found out that her phone was cut off nothing was changed on her credit card. She really needs her phone number, as she has business cards with that number. Please help. 

Resolved! Activated

Gave wrong meid number how do I contact to give correct number

Resolved! I want to change my email address in both self help and the community

Resolved! Order cancellation

I ordered a sim card yesterday, and I want to cancel it and get the refund. My order number is 296339.

Resolved! My plan

I get this message Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has been suspended. Make a payment to reactive your current plan.Suspended accounts are deactivated after 90 days of non-payment...

Resolved! missing the data bonus

Hi, I switched to the $15 dollar plan since 1 month ago. and I've always use autopay. But I don't see the monthly 250mb bonus data show up in my account. Can you check what happen. Thanks.

Resolved! Auto-pay reward

Hi everyone, I registered the auto pay and expected to have $2 off on my plan but I was charged full amount. Do you know why? Or how to fix it and get the difference refunded

Resolved! PUK Code

I already have a sim card but I got locked out because I was half alseep when I tried to get in. Can you fix this or do I meed a new sim card? 

Resolved! Puk

Looking for SIM network PUK. SIM network PIN blocked

Resolved! Missing Monthly Bonus Credits

I have been on the $25 plan for a number of years and had been receiving $7 in bonus credits each month ($2 auto pay/$2 refer a friend/$3 loyalty reward). So my net cost was $18 plus tax. My plan was set to renew on July 4th and since my data was all...

Resolved! plan upgrade

Hello. If I upgrade my plan to the 25 dollar plan from the 15 dollar plan, will it take into account that I have already paid my monthly fee of 15 dollars or will it want the whole 25 dollars. Thank you.

Resolved! Phone Porting - Not available Network

Hi.I'm trying to make port to Fongo. However I can not receive the confirmation message due not available Network in my current Location.All my PM fees are paid.What options do I have other than waiting for the confirmation SMS? Regards