Plan upgrad

[gmuree]

Hi, I put in for the new cell plan with 4gb at 4g speeds for $41 and it was supposed to take effect on the next billing cycle which was Aug 18 but when I check my profile it still shows the old plan

[Timer]

@gmuree 

it is just a glitch in the system there is a new design it is affecting some customer 

use browser from computer,and clear cache and cookies and use one page inPrivate mode,

or safari on private mode, To Login Page  check it, payment history it's charged for new plan cost.

or maybe the change plan not going through,

reschedule to change plan on next cycle or contact PM support team by CS_Agent   to Manually changed plan.

[ravish_dhall]

you can also send a direct messagge to a customer service agent and ask for help 

Message Agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[dust2dust]

Click on the little spinner refresh icons lower down. Maybe the proper plan will display. Or use a different browser or device or use incognito.

[softech]

@gmuree 

With this new site, you likely still reading off the cached version, so the Plan detials you got was not up to date

Try to login My Account using Incognito mode (or InPrivate for Edge, Private for Safari)  or try again with a  completely different browser like Edge/Firefox/Chrome.  You should then see the latest Plan details  from the server that way

Add:  Also, the new speed might not come after around 48 hours