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Plan for United States not working

gsavino3
Great Neighbour / Super Voisin

Hi,

 

I signed up for a Canada/US plan but when I go into the United States I am getting the message below. Is there a reason my service is not working in the United States?

IMG_8940.png

3 REPLIES 3

BKNS27
Mayor / Maire

@gsavino3 

Here are additional information you need about calling in the USA. Your phone must also be on the whitelist of phones that can work in the USA.

https://www.publicmobile.ca/en/on/get-help/articles/volte?_gl=1*1qks5fo*_gcl_aw*R0NMLjE3MzA4MTg5ODgu... 

softech
Oracle
Oracle

@gsavino3 

the message is a default text to everyone, where you have the Canada/US plan or US roaming or not, they will send to everyone.  So, you can simply ignore the text and make sure Roaming Mobile Data is enabled on your phone and try connect.

and in case you still have problem with roaming, Critical part to US roaming depends on T-Mobile/AT&T/Verizon coverage and whether you can connect successfully onto either network.

If the phone is not connecting to T-Mobile/AT&T/Verizon, change the Network Connection from Automatic to Manual and select and test each of the three and see which one you can connect and work best

If your issue is with data, make sure your Roaming Mobile data is enabled and you have disabled your mobile data limiter.  Also change your network mode to 4G (and don't try 5G until you can connect and works on 4G)

If your issue is with voice, make sure VoLTE is enabled on the device setting.  And if it does not work, try to change the Network to T-Mobile ONLY, and change  Preferred Network Type or Network Mode to 2G and see if the calls go through.
Also, you can download VoIP app TextNow as a workaround to make calls and text if you have Wifi or if your roaming has data component and data  is working

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