Real Support

[Dinow25]

Is there a real person that works and can call from the company Public Mobile.

Your site is non helpful need a real human

[BKNS27]

@Dinow25 

PM is not for everyone. Members should have some technical knowledge and the settings on their phone. 
For those with little or no technical knowledge. I would suggest to go with a full service third tier or second tier carriers.

[Chalupa_Batman]

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@Dinow25 wrote:

I'm elderly, do not chat box, had help setting this up.

So you can't help me then?

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This forum/self serve service isn't very "elderly" friendly. The person who helped you sign up should be the one to help you. 

But for now, type what your issues is here and we'll do our very best to help you with your concerns.

[Dinow25]

Thanks, I  will find a provider that actually helps

[Dinow25]

I'm elderly, do not chat box, had help setting this up.

So you can't help me then?

[umnikke8]

You need to file a service ticket, there is no support via call center.

[hTideGnow]

hi @Dinow25 

the support here are real, real person.   Just it is different form traditional support model.  All supports start with ticket

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Chalupa_Batman]

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@Dinow25 wrote:

Is there a real person that works and can call from the company Public Mobile.

Your site is non helpful need a real human

---

I've been called a real boy. 🙂

Public Mobile forum is basically run by it's customers. What issues are you having? Maybe someone here can help?

[slusagm]

All supports are online, but answered by real person.  Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.)  Type the question Submit ticket and select Contact Us to get to ticket open screen       
Or message them using this link:
    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage