Payment

[MW25]

Didn’t change credit card in time so got notice of no payment. Change card number now so will PM try to take payment automatically again today or do I have to contact support?

Does anyone have the link to email with a support person directly? Thanks

[CSA_PM]

Thank you for bringing this to our attention! The customer was already in a private conversation with one of our agents when the post was escalated. The agent will continue assisting them directly.

[Dunkman]

@MW25 

Website can be finicky at times.  May try to clear cache first, or incognito mode.  Or try a different web browser. 

If still issues, then need to contact customer service. I will try to escalate to CSA_PM, but if you have been in contact with another CSA, they can't help further. 

[MW25]

When I go to the site it says to resume subscription, which makes sense, but then there are new offers and not my current one.

[Dunkman]

@MW25 

Try the following link:

https://myaccount.publicmobile.ca/en/account/payment/funds/card

Then add funds equivalent to your plan cost. 

[MW25]

Thanks very much.

[MW25]

I don’t have a « make payment «  button or I would have done that.

[will13am]

@MW25 , just in case you need to contact support, use the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Chalupa_Batman]

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@MW25 wrote:

Didn’t change credit card in time so got notice of no payment. Change card number now so will PM try to take payment automatically again today or do I have to contact support?

Does anyone have the link to email with a support person directly? Thanks

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You don't need to contact support. Just go to the payment section and make a payment. Easy as that.