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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

esim not compatible

We recently activated an account for our son and we went the esim route after verifying the IMEI number from his cell would work. After completing the purchase and attempting to login to activate accounts it gave an error saying the esim NOT compatib...

I'm so confused - So the Community account is the same as your plan account now.

Beside about 4 hours trying to get into my account because of the authentication system that keeps resetting and deleting a new password when its forcing me to get a new one.Why was there no explanation of this system. why does it not acknowledge my ...

No US service

Bought a US package a couple of weeks ago and when I got down to the states I had no service to call

Resolved! ADD ON TO MAKE CALLS AND TEXTS FROM MEXICO TO CANADA

IS THERE A TEMPORARY PLAN AVAILABLE WHILE I AM IN MEXICO FOR 5 DAYS

log in loop

Hi there,I am unable to get past the log in page. It keeps asking me to "resume activation" or "return to log in". When I click resume activation, it gets me to an error page error code xxxx. If I return to log in - just loops me around to the sam...

sms not working

HelloI activate a PM number BUT sms not working. What can I do????

Resolved! Services not active but need to transfer out number

Hi everyone,I am trying to transfer my number to Fizz. My PM subscription was for Mar 10 - Apr 9, so I was under the impression it would be active until end of day today. However, PM has put my services on hold because I turned auto-renew off, so Fiz...

No SSM texts and iMessages coming from my email

My iPhone 13 and I registered for eSIM. And now I only get IMessages from my email. What do I do? I restarted and restarted the network. Keeps saying it is verifying my phone # when I try to change it

How to determine if phone is volte-compatible

I'm trying to determine if my phone (a Samsung A32 5G) is volte-compatible; I don't see a choice for volte under mobile networks, but I do see 5G/LTE/WCDMA/GSM. I did successfully do the test of calling a local number with wifi turned off, seeing th...

Trying to subscribe, keep getting stuck on 'Processing Payment'

Just moved to Canada and want to get a mobile subscription. Every time I enter all my details correct and try to pay by pressing the 'Proceed payment' button I get stuck on a page showing "Processing Payment" but nothing happens. I have used 3 differ...

Group texts and photos

Does anyone else have problems receiving images by text and not able to do group texting?

Why The sim doesn’t work in my phone unlocked

It’s keep saying SOS when I put my sim card in my phone like public mobile block my phone from accessing the service because when I put it in a Samsung it’s work fine and I know my phone it’s unlocked I bought it from apple it’s a iPhone 15 pro ma...

Resolved! Didn't get 30gb promotional data after text notification

Received text that i got 30gb promotional data for 150 days, but this isn't reflected on the account, and I don't seem to have it. Why is this?

iMessage number not activating

So I’ve switched to public and was able to get my number transferred, but my IMessage on my iPhone 15 will not activate with my number. Not sure how to fix it

What is considered expiration?

I was under the impression that when something ends on a certain day, it ended at 11:59 PM that day. Not the morning of the day.All these plans at Public Mobile had an expiration of April 9th, which is today, but does not April 9th today, and at 11:5...

Resolved! subscribing

I cant seem to reach the customer service they are very slow to respond help, trying to subscribe since yesterday

wont let me register new card

My account expired. Old card does not work trying to register new working card. System says cannot process at this time please try again later. Not good because need this phone for work. uhg. Please help.

Help Please!

I ported my number from Virgin Mobile last Thursday. Everything is good except l can't send or receive texts. I have submitted several tickets and PM's during this time. None of which have been responded to. This is beyond ridiculous. Can someone ...

$39 - 60GB Can/US Promo - Ends Apr 9 - *PSYCH! ends end of day Apr 8**

Wanted to switch over to PM, was in the process of it yesterday, got busy and figured I'd have time to finish it off today. At time of writing, it is 10:47AM local time and PM is giving me the middle finger, Error code XXX on resuming activation and...

Text

I can call using my cell phone, but I can not receive or send texts. After 5 Days I port my number to Public Mobile. Because of this, I can not receive my access code for conformation to access my account through text. Can any one help?

My service is disconnected despite payment

My service is disconnected. Whom to connect ?

New Plans Alert!!

Hi all, $26 4GB (new activation only!!) other:$15 - 250Mb$25 - 1GB$29 10GB$35 50GB$40 - 75GB$55 - 100GBI think they don't offer any Canada-US plan at the moment, which I think it is weird. I think they direction is they will have that as a ongoing...

Resolved! Number

when I signed up I wanted to transfer over a number , so I did that. What I didn’t know, was that the number had to be active with no owing balance, but that number I wanted to transfer was in the hole 40 bucks, so when I was activating my eSIM, ever...

iMessages and FaceTime only working on email and not phone #

Hi thereI Got an esim card and installed. Ported my existing phone #. Had to go into settings to pick the eSIM card under settings > Cellular so the old one was no longer chosen.But my FaceTime and iMessages won’t verify my phone # and now when I cal...

I'm interested in switching providers

I'd like to speak with a public mobile representative about switching providers and setting up my new phone.

4G phone with 5G plan

Can I use a 4G telephone if I subscribe to a 5G plan?

plan upgrade

Hi.i am trying to see if I could change my plan to one of only for new subscriber only plan.I have been with PM for few years now, and wonder if it was possible to downgrade? in price, but upgrade for plan.I am currently on $25 with 1GB, but I see th...

FaceTime

FaceTime my iPhone s defaults to ft since porting to PM, lengthy extra steps just to use mobile calling now. any suggestions

transer issue

just setup my wife phone and ported her number over from bell, the calls come in and out at her old number by send can not send or get SMS text

I can't log into my account and I can't change the visa payment

Good morning. I signed up with Public Mobile yesterday, and everything was working well last night. However, this morning, nothing is working. I am getting the A1 forbidden message. I cannot log into my account. I need to change my credit card inform...