Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I ordered a sim card 2 weeks ago and it still says processing, I can’t reach an actual human to talk to after 2 days of trying. why am I paying for this months service if i can’t even use it??? feeling really frustrated.
@J_PM Issues with account log ins experienced yesterday evening are back. Keep on getting Forbidden A1 or when I do get in only partial info displayed.
the website is perpetually downthe login is an absolute debacle2FA is an annoying unnecessary nuisanceTelus is bankrupt even after bilking its customers for decades.your substandard towers and service translates into dropped calls that are not just a...
I have lost my sim card and because of that I cannot login to my public mobile account that is attached to my sim/phone number as the 6 digit verfication keeps sending it to my phone number and not my email.I had to make this account so I can get acc...
I am not getting full access to my account. I want to change my credit card details.
Updated my card information one week ago. Just got text saying current paymentfailure because card information isn't correct.....but it should be.So I go to card info update page; enter card information; click the "Save and proceed with payment; and ...
How to redeem PM points towards Bill payment?
Hello,I am trying to buy a plan, and my home address does not show up in the list of addresses available, so it will not let me continue with the purchase process
Incoming calls to my phone are going directly to voice-mail without ringing on phone. Out-going calls are fine. What is going on ?
What is going on with the 2 phones on this account? xxx-xxx-xxxx is out of data
Greetings.For over two months, my 90-day plan was scheduled to re-new on August 30. Now it says August 29. I know one day may not seem like a big deal, but I am concerned it may happen again, reducing my current time allotment even more, plus, poss...
I have upgraded to 5G but cannot see it on my phone
Hello,I bought 2 SIM cards from you on August 2nd, but unfortunately I have not received them yet. Please help me get SIM cards faster, because we are new comer to Canada and we really need SIM cards.
Hello, I'm going USA and I would like to do addons $30 . Is it worth it ? Data would work for us? And if we will not get data then? Thanks.
My wife's account has been blocked due to non payment. I attempted to make a payment but it was rejected as I had use an incorrect email address. I need to get this account activated as she has had no phone service for a week
I have charges on my log for phone numbers I never called and data I never used? Anyone else see this in their log?
I have the Canada-US plan and in the US at the moment. Data and text work fine but I cannot make or receive phone calls. Roaming is on, I've tried resetting the phone and the mobile settings to no avail. Connected to T-mobile network if that matters....
Hi there, I just purchased a plan and when trying to transfer my old phone number, it locked me out of the account. I now can't log in since it's giving me a "Forbidden A1" error. I cannot contact anyone also since I need to be logged In to submit a ...
Hello,I just had a quick question about the 40GB US/Canada plan. I'm currently on the $60 grandfathered Canada/US plan with 8.5GB Canada and 2GB US talk/text.The plan is pretty clear that the 40GB can be used at 5G speeds in both Canada and the US. ...
Hello, I'm having a hard time setting up my phone. My number has successfully been transferred but I seem to be having issues activating the SIM. I tried two different eSIM cards. Couldn't receive calls, only texts. Under Settings, data it said I had...
Hi I need help. I have many accounts with PM, in all cases except this one account I am good and I know I need a different email per account. For some reason when I try to access my sons account the email goes to my account email so I can't access ...
If I lost a SIM card, would it be possible to replace it and keep the same phone number?If so, can someone tell me how I'd be able to do that?
It's way worse than before. I HATE coming here.It wanted me to register - so, I have a new nickname now.The interface looks awful.The worse part is after I paid, I still get the message, "Your services are on hold."Does PM think they have too many ...
Every time I log in I choose this is a trusted device yet I always get sent a code to confirm. This is incredibly annoying and a waste of time. Is there a workaround or a fix for this? I'm using Chrome as my browser. Thanks
Still getting the "Forbidden A1" message Mon, Aug 14, 2023 at 11:00 pm. I assume the outage reported at My Account experiencing issues: service not impact... - Community (publicmobile.ca) is still unresolved? Can anyone provide an ETA for fixing the...
Spoiler Wouldn’t let me put my own pin on Simao I got locked out on my iPhone asking for PUC number. how do I get it?
Update: the issue impacting My Account has been resolved. Thank you for your feedback. ————————— Hello, We are experiencing unexpected issues with account management portals. The team is working diligently to resolve. Service is not impacted. We apol...
I just keep getting into a loop of signing int my account when trying to activate a new SIM
Why do Oracles always feel the need to move my posts into eachother all the time, I see it as the most pointless thing ever.. I just had two posts with two totally different posts called 'Forbidden A1' & 'Sign in issues' and the 'Sign in Issues' was ...
I lost my SIM in Europe. It is now impossible to do anything. I cannot log in to the app nor the forum nor the website because of 2 factor authentication sending a text message to the lost SIM card. Ideally I want to log in to the app and then try se...
| User | Bravos Count |
|---|---|
| 429 | |
| 414 | |
| 272 | |
| 214 | |
| 213 | |
| 174 | |
| 128 | |
| 128 |
