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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

PROBLÈME AVEC MON COMPTE

Moved to French support

The Public Mobile Network Not available

Last night my phone was working fine. This morning it was not able to see the Public Mobile network and I can't get it to show up in the list of available networks. My account is okay and I have paid all my bills.

phone was put on hold

My alternate number was put on hold, I did a payment. How long should I wait for it to be restored?

Renew Connection / Resume Existing Phone Number

Hi, I've been away from Canada for a few months & it appears my phone connection was discontinued recently. I'm looking to re-activate my connection & retain the existing phone number. I have tried using the the website to activate a plan using the "...

Can I get my special offer back

If I cancel or unsubscribe my subscription for a month and then resubscribe, will I be able to get the same limited time offer $27/4G 20GB plan, or will I need to choose a new plan?

Talk and text roaming

Which roaming toggles do I need turned on for , talk and text only, in USA

Unable to downgrade, choose less expensive plan

I dont need all the data I have. I want to “downgrade” and pick a plan that has less data and is less expensive. But Public doesnt allow it. I created a ticket and messaged Public about it. Sounds like you are never allowed to downgrade. I pay for 6 ...

Unable to install eSim

Subscription expired, deleted eSIM. Unable to install new eSIM and start new subscription.help?

Resolved! About the voicemail

How can I deactivate the voicemail??

Resolved! About my plan

Unlimited Canada and US minutes and messaging plus unlimited international text and picture messaging, does this mean I can call in the US from Canada and have unlimited time to talk???

Upgrade plan on renewal did not work

And now they don't offer the plan I upgraded to! Any recourse? I upgraded to a Can,US,Mex plan, $35, on renewal, which was following day. Next day we have same plan. And that offer not there anymore.

Resolved! travel

How do I suspend my subscription for 80 days while I am away from Canada. AlsoI prepay for three months at the time. Can I and my wife suspend services at any time for that period of 80 days holiday.

Resolved! Changing subscription on a suspended line using top-up voucher

Hi all, My 2nd line is suspended because I didn't add the topup vouchers I have to my account on time. Thing is I want to upgrade my subscription, but if I add the remaining topup needed using *611, I believe it will just renew the existing (but susp...

Transfer from tules

Please help me, I just transfer from telus, and I installed ur eSIM and delet the telus’s esim. But ur eSIM doesn’t work. For login ur app, it ask for the code send to my number, which dosnt work

Resolved! esim and subscription cancelation, need help

hello, I need help. I moved to a different provider. They informed me i have to cancel my esim card, which is with Public Mobile, i think the subscription needs to be canceled too. I don't know how to do that.please helpregards jackie

Reward Data

I must have accidentally redeemed 1GB of US Data in the rewards catalog when I meant to redeem 1GB of Canadian Data. I really need this right now, but I cannot contact anyone at Public Mobile. Is it possible to exchange this?

Calls

Getting a busy signal when someone is trying to call me from the United States.

Unable to use my Can USA Mexico plan

I have a moto g stylus (2021) phone and I am the USA currently.. I have the Can USA Mexico plan but I cannot make a call anywhere... as soon as I dial the number the call ends

Billing question.

Hello, Am I able to change my plan to $29 per month Promo expiring March 17th 2025?RegardsKane

Phone repair at Mobile Clinic

I noted that Public Mobile is affiliated with Mobile Clinic. I contacted one of their branches to check what the discounted price would be since I have been a customer of Public mobile for over 4 years. They offered an additional massive discount on ...

UP date payment method

I have tried numerous cards to update payment method and they all failed. They are all good cards and I getting beyond frustrated with you whole system.

Subscription not activated

I subscribed to public mobile this morning march 15 2025 at 11:50 am and at the end it said subscription not activated. I been trying to get support and nobody follows up, and now it says my account is activated but it isnt, and now it says account ...

Subscription Issues

I've subscribed to (and my credit card has been charged for) the Can/US/Mexico plan, but my PM app states that my services are suspended until payment is received. I don't want to pay twice!

To add my spouse phone to my account

Is it possible to add a new phone number to my account? My wife phone number is also from public mobile (xxxxxxxxxxxxxxxxxxx). I want to make payment for her easily. Thank you!

NEW PROMO FOR $29

Are current subscribers able to change there subscriptions to a lower cost one? It seems grossly unfair if this offer is only limited to new subscribers if current subscribers are unable to do this!!!! If we can, I would appreciated how we would be a...

New 29 20G promo

Hi, I’m on the $29 plan with 10g can-us and want to switch to the new can-us-mex promotion with 20g for the same price. I cant fond this promo in the app. How do I switch?

Total data used doesn't match breakdown

Has anyone had issues with their total data usage being significantly higher than what the usage breakdown shows? My account is saying I have used 20GB since March 1. There is no way I have! I checked the usage breakdown and it is consistent with wha...

Redeeming Points

When I reached 95% of data usage I redeemed 20 points to get 3GB of extra data. My account now shows the additional data but once I reached 100% usage of my regular plan amount, I was cutoff. What gives? Will I lose those 3 unused gigabytes at plan r...

Resolved! PUK Code

How do I get the PUK code to unlock my phone. It's saying SIM lock

How to switch from $29/10GB plan to $29/20GB plan

Hi I am currently with PM $29/10GB plan, I found today that PM now has $29/20GB + 100 minutes international call plan. How can I switch to the new plan? I tried Change Subscriptions from my account but the new plan does not show. Thanks.

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