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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Not receiving all text messages

My mom has been with PM for a few years and has not been receiving text messages since last week and because she's not tech savvy and older, I'm trying to help remotely.Text messages from some numbers are not received including the security code to l...

Porting issue... halfway done

I subscribe to public mobile on Friday and as I wanted to check out the service I didn't Port my number in right away. On Monday I started the porting process for my number over from Zoomer Wireless. I got a message that there was an issue and that s...

Resolved! Code for confirming identity?

Hi all, I just recently switched over to PM and i'm having difficulty receiving a code for confirming my identity on my account. I also realized i put my physical SIM IMEI instead of my eSIM IMEI which may or may not be the cause. I'm not sure where ...

Resolved! If I Join Public Points today would I still get the "1 point per month with PM" ?

A lot of info floating around about the news today. I looked on my "opt in " Points page, and contrary to what I've read in Community today it still says that I would get 1 point for each month I've been with PM (or at least that promo is still up)....

How long does a ticket response take?

We Encountered An Error

Anyone else trying to setup a new activation and have this error? Possibly due to system upgrades I wonder?

Customer service agent!!!

I need to speak with a human. The chat is of no help whatsoever! It not only doesn't help me woth my issue it prompts me to log in to my account over and over. Please i am having a billing issue and need some way to get in contact with a real person!...

Porting number went kind of wrong?

My wife and I signed up for PM, transferring numbers from rogers. Everything went smooth since the day we signed up (last Thursday or Friday). Number port went well and worked until yesterday. Since today I couldn't reach my wife. I got on the other ...

Re: Activation screen stuck on linking plan to account

I’m having this issue as well for my wife’s account. She has been using her phone on Public mobile for a few months now. When we try to login to her account it forces her to sim activation screen im thinking something did not get setup on Publics sid...

USA / Canada 50 G plan not providing data

New 34.00 Canada wide USA plan is not working in USA. I can not access data even when roaming is on Why?

Old rewards - we have $27 of credits per 90 days - how does this translate in $$ to the new points?

We've been with Public Mobile for so long I can't remember, and we have a $27 discount every 90 days ($9/month). How does this translate to actual discount dollars in the new public points scheme? Thanks!

What happened to the 90 day plans?

I've just switched from the old 90 plan to a new $34/month, but it says that there are discounts if you sign up for a 90 day plan, but I cannot find them. My husband just did it a few hours ago, but this doesn't seem to be an option for me, which is ...

Resolved! Issue with MMS from Android to iPhone

Hey guys, I have a quick question. I was wondering that whenever we try to send a message from Android to Android, who has RCS messages activated, they can receive the MMS, which can be a photo or a small clip. But, when I'm trying to send a message ...

Resolved! What if my phone breaks and I have an E-SIM...

Say I lose my phone or if it breaks, loging into my account requires a verification code through TXT. How can I log into my account is I can't get the verification code to buy a new E-SIM. Thanks.

Cannot update VISA autopay card

My VISA card used for autopay recently expired. I have attempted to change the information online using the update function several times and every time, it fails. I need to accomplish this in order to ensure my payments go through and there is no in...

Resolved! How do I go about cancelling my Public Mobile plan?

With this forced changed to the new points plan I will be paying more now and I will be switching to Freedom Mobile.I want to know how do I go about cancelling my Public Mobile plan and account?

Resolved! Does Suspending Subscription Lose The Plan?

I am currently on a promotional plan (now out of market) and I don't want to lose this plan. In the future, I will be travelling for 30 to 60 days at a time, so I am wondering if I suspend my payment, will I lose my plan, phone number, and account? I...

Phone not ringing on incoming call

I am in Florida and find my phone does not ring to indicate an incoming call when the caller is Canadian phone also in Florida, I can call them with no issues. Any ibeas

Trying to transfer my phone number from Koodo to PublicMobile... Process failed.

Process failed and I can't resume. App talks about creating a ticket, but it doesn't let me.

No 5 g network

I just got my sim card activated today, which is supposed to be 5g capable.... however I got to my network settings and there isn't even an adoption for 5g! Only lte. What gives?

Cancel account

Hello, I just activated an eSIM for another provider but my account is still active. How do I cancel it. It obviously didn’t reroute my number as it should.

How do I re request the transfer to public?

Didn't respond to the 90 minute transfer in time I believe. Spoke to freedom and they said need to request from public.

How do I pay with a US credit card

I can't seem to put in my US zip code

Anyone else with signal & speed issues?

Like DeJa Vu...can't believe I'm having to write this again. I guess I've just reached that frustration point and feel the need to vent & to see how many other PM clients experience the same BS as I have to deal with. For starters the whole log in p...

Resolved! Switching from old public rewards program

On the app it says I will get 1 point for each month that I have been with public mobile, but in the new communication it says the welcome reward is only 5 points. Was this previous benefit removed?

SMS sent to phone not received.

-First , Yesterday with the maintenance closure I could not reach my account and I got cutout by the 24h limit !!-Second, for SMS not received . --When I want to ''Open a Session'' , to log in to my account P.Mob ask me '' send the 6 digit Number to ...

FORCED move to new points from old rewards

Will PM offer a $25/mo 50Gb CAN US plan for legacy users, please? I will lose $50/yr from loyalty, and lose another $24/yr from auto-pay? This is another way of saying you are increasing my plan by $7/month, with no additional value? All my referrals...

My phone displaying 5g+

For the first time since joining PM in the fall my phone (iPhone 14 pro) is showing 5g+ today. Is this new for PM or did the 5g plans always have this? I’m not in a different location than I normally would be. I did a speed test and it was 263 Mbps. ...

Sim Card ordered on Feb 12, 2024 still unfullfilled over 3 weeks later

Ordered my sim card over 3 weeks ago and the order still has not been fulfilled. What can I do besides writing in this forum about my non-refundable order?

Forgot email address for one of my phones

Hello,I forgot the email i used for one of my phone numbers. Now the credit card is expired and my account is suspended. I can not log back in to update payment info. When I tired to recover the email address by enter my phone number, it send me a l...

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