Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
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Pm assigned a wrong number to me. The number belongs to someone else and is already active on Rogers. I cannot access my pm account because i don't receive the text to verify my account. How can i get my money back without having access to my account...
I recently tried to login to my account and it is acting like my account does not exist, the error message is shown in the picture below. I am still able to make and receive text messages, calls and use data. I have messaged CS_Agent, but i am awaiti...
My plan, which I've had for many yrs, almost doubled in May 2024. It had prev. been going down with loyalty discounts. Absolutely no changes were made (it was on autopay). An increase of almost 100% seems unreasonable.
I wanted to change to the $35 plan with 60 GB but it’s not an option. Can you help?
I will travel to Paris. Can I use my phone there
How quickly can i get my puk number
Hello,I am in the process of porting my number. I got the sms from Telus to authorize the port which I replied yes too. it now shows that I am connected to the public mobile network but I can’t sent message or call or use data. When I check my settin...
Hello all, I'm unable to see any profile information when I log in, it's treats me like I don't exists and the only info there are plans I can sign up for.I'm still paying monthly so I obviously have an account...why can't I access my profile?Thx
Trying to pay but none of my credit cards will be accepted. Have tried signing up in the app and online.
I had 1000 minutes in add ons, and 7gb data. They are from back when they lasted till you use them up. I barely use either so they should have lasted forever. I went to check today and I've got 2.5 gb left and 200 minutes. Makes absolutely no sense...
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subscription not activated
I am at Richmond Hill Ontario. The whole month , I can only received 3G signal in my work place. All of my coworker that have Telus network is the same. Call customer service and try everything and still like this. Getting sick and tired on their net...
I am trying to transfer my number to public kobile but its getting failed
I sent my referral code to my husband for his activation, which he used. When we activated his subscription it showed my referral code before making the payment.I have not come across any referral points in my rewards section in the app and he has no...
I am travelling to the uk and purchased an eSIM from airalo. I downloaded it and installed it and seemed good. Then 30 min later it said it could not be activated. No number shows. I am still in Vancouver. Is that the problem? I am not on a UK...
I moved to public mobile because of the recent promo plan: $29 CAN-US-MEX plan with 100 international minutes. However in my account subscription description it does not mention anything about international minutes.
For the second day I've been trying to get my subscription for my phone and make my payment with my new debit card number and I'm told to try again meanwhile I have no phone also I have enough funds in my bank account and yet you suspended my phone a...
Set up an account with public mobile, paid for it, then it won’t let me go any further while trying to transfer my number from bell
Update: next day.still nothing is working, got new eSIM installed, did nothing, updated phone to newest IOS, rebooted phone, reset network.Can’t receive or send sms. Tried a network reset,still nothing data and phone calls work just fine. IPhone 14
I am trying to switch the card I use to an American credit card, but it's not allowing me to submit because the field only allows postal codes. How can I use my US credit card? It says clearly at the top of the payments page that American credit card...
Tried to set up an account with public mobile, paid for it, then it won’t let me go any further while trying to transfer my number from bell
Hello, has anyone looked at their rewards section of their account since the last maintenance was done?On the website & the app mine no longer shows the total # of referrals I have after my plan renews!It now shows: Refer-A-Friend +1.00 multiple time...
This seems overly complicated. Since nothing seems to be working, how do I cancel my subscription?
Trying to activate my subscription with a physical SIM card and it says something went wrong at the last step. Can someone help?
There are better plans on your website which is better than what I have , but I cannot switch to it, why?
