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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Unsubscribe

If I leave Canada for 6 months and unsubscribed PM for 90 days first, then how many days I need to subscribe PM then I can unsubscribe again to keep my account? Thanks

Resolved! Cyber Monday Subscription Change Not Showing in Account

I opened a new account with Public Mobile on Black Friday with the $34 for 20GB data plan and everything went smoothly. On Cyber Monday I saw the $34 for 40GB data plan and selected it to change on my billing renewal date on December 23. I was gettin...

Resolved! Transfer phone number to Public Mobile- new account

Can you please help me with tranfering my account. The system said my "Subscription was not activated" and to contact customer support. I purchased the subscription on November 26, 2023 and I have received my SIM card in the mail.

Resolved! US calls not working

Since switching from Koodo to Public Mobile in June, I haven't been able to make phone calls to US numbers. When I browse under Add-Ons in "The Fine Print" it says:3. Unlimited Canada-wide minutes include calls made and completed within Canada. Roami...

Resolved! Lost sim card

Hello Lost sim card and trying to get a new oneHowever when I log in to account it send confirmation OTP to the phone number which I cannot acces bcos the sim is lost. Please Help

voicemail not working at all

my cell phone is not showingme i have messages. i cannot edit nothing It says "com.apple error 1034" please help

Resolved! Z fold 5

Hello any help if a z fold 5 would have volte service

Resolved! Do we get rewards by asking and answering questions?

I am asking you guys since I've never gotten any rewards for asking questions so far.Thank you!

how do I change payment method?

Resolved! Help - Porting in number from Koodo

Hi I need to port in my Koodo number to my Public Mobile account (already activated).

Resolved! Number Transfer Error

Tried transferring my number from Bell MTS, got an error message saying looks like I entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. Unfortunately like a...

Resolved! Keeping current plan after vacation

Hello! I am subscribed to the $34 5G 40GB plan. I will be out of the country on vacation for 2 months. I would like to know if I can keep my current plan if I don’t renew for 2 months. I know that I have 90 days until they deactivate my phone number....

Resolved! I will like to change my phone number I can not down load the App on my cell phone so I have to do

Hello I wil like to change my phone number. I tried downloading the app on my cell phone.So i can only do it here on linge

Need help canceling father's account

Hello,My elderly father was in a serious car accident. He spent a year recovering in various hospitals. He already was developing alzheimers and dementia before the accident but it has become much more acute since the accident. His phone was lost. He...

SIM card fails periodically

Just returned from Spain. Used iPhone there without issue. Return to Canada and Public Mobile SIM card fails regularly every day. To re-enable I must eject the SIM card and plug it in again. The phone registers on the network and will work fine for a...

I have not received the SIM card I purchased on November 21

订购349997，我该怎么办？

Still waiting on refund from Black Friday chaos

On Black Friday I tried to subscribe to a plan. It never worked (error code M.8701). But I was charged 9 different times - basically everytime I tried to subscribe (total of $342.72). The charges are on my credit card statement but I have no service...

Pukcode

I need my puk code my sim is locked and i am in emergency situation@Ghazalehsanatka

Resolved! Help! I need an agent's help to change payment please

Credit card will not change.

Cancel Account

HiHow do I cancel my account and phone number.

Phone number transfer

When I was activating my account my phone number didn’t transfer even though I selected transfer number and it said it was completed. What do I do or how do I fix it?

Resolved! Issues with my account/plan

Good morning,I would like to put two issues to your attention, and I would respectfully ask that you address them as soon as you can. For your information, I have been with PM for more than 10 years. I'm billed $30/Month (excluding my $7 reward) for ...

Resolved! Add-ons

Will PM offer Christmas bonus this year. I recall getting 5 free gigs of data a couple of years ago. How do I find out about it? Am I expected to log into PM daily?

New Customer

Hi, Trying to Xfer in from Koodoo and it keeps failing - Can a agent assit me with this im not getting any notification?

Unlock a phone when the carrier is Public mobile

public mobile is the carrier of the phone I need to unlock. They are also the carrier I use.how can I get this phone unlocked?

Did not receive a SIM card

I purchased a SIM card November 27th and I still have not received the card. What should i do?

Can't update payment method

11 hours trying to update payment method

Security code

I have to update my current number. Security code always goes to the old number

data usage does not add up

data has been turned off to my phone saying i have used 60gigs (what is in my plan) going into my account under data usage and adding all the transfered data numbers up does not equal anything near the 60gigs in my plan and the data tracker on mky ph...

Paid

I payed already payment history dec 9 but service not working

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