HELP! How to get support from an agent

[NathalieTourvil]

Hello all,

I just installed an eSIM.  My account is active but I am not getting the 6 digit code via text message.  So that means I cannot access my access to ask for help as it needs the 6 code from the email and the 6 code from the phone.  How do I solve this?  Many thanks!

Nathalie

[computergeek541]

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@NathalieTourvil wrote:

I just installed an eSIM.  My account is active but I am not getting the 6 digit code via text message.  So that means I cannot access my access to ask for help as it needs the 6 code from the email and the 6 code from the phone.  How do I solve this?  Many thanks!

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Please use the following link:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437