Overcharged

[uwaisqarni]

Hi I have discontinued my subscription this month on the day renewal. But I was still charged for the month. Please refund. Thank you 

[Sansan]

Yes you are correct,  but i don't think that was the case here. 

[hairbag1]

---

@Sansan wrote:

We're just customers like yourself.  You would need to create a ticket through the chatbot. 

My understanding is that all new customers have to complete auto renewal when signing up.

---

That's true ...but...after successfully creating new account and adding valid payment card, one can disable Subscribed to turn off autopay...then customer must make manual payment or risk being in Suspended animation when next renewal fails.

[uwaisqarni]

I see. Thank you for your help. 

[Sansan]

We're just customers like yourself.  You would need to create a ticket through the chatbot. 

My understanding is that all new customers have to complete auto renewal when signing up.

[uwaisqarni]

Thank you. I was not aware that I was  in the automatic renewal. I never signed up for the auto renewal. Kindly consider refund. Thanks

[Sansan]

@uwaisqarni  plan renewal are usually done at 12:01 am so if you did it on the renewal day, it would've already been too late.

So you were charged for the month. The general rule here is no refunds provided, but if you can sign in, you have to use the chatbot to ask.