04-09-2024
01:32 PM
- last edited on
04-09-2024
05:47 PM
by
computergeek541
My iPhone 13 and I registered for eSIM. And now I only get IMessages from my email. What do I do? I restarted and restarted the network. Keeps saying it is verifying my phone # when I try to change it
04-09-2024 05:23 PM
Thank you! If u need anything from me feel free to email me!!! Any estimated time frame for this being resolved??
04-09-2024 02:52 PM
@Jo-Anne1 we are currently aware of this issue and are in the process of investigating and looking to resolve asap.
04-09-2024 02:42 PM
Did you get a ticket reference # confirmation when you submitted your ticket? I did….
04-09-2024 02:17 PM
Well I hope it’s quicker than that for a simple reset!
04-09-2024 02:16 PM
Tried this solution and unfortunately did not work for me. Thank you though! I appreciate the response!
04-09-2024 02:03 PM - edited 04-09-2024 02:04 PM
This is a suggestion from someone that I have copied and pasted from another thread posted by someone who was having the same problem. The procedure worked for them.
“Turn iMessage off and turn FaceTime off. Power phone down (off) wait a minute, reboot phone and turn iMessage and FaceTime back on.”
04-09-2024 01:41 PM
I have the same problem, be prepared to wait. I sent in a ticket on Sunday and have not heard any back.
04-09-2024 01:35 PM
@Jo-Anne1 It’s a public mobile issue , please
submit ticket with support . using the chat bubble bottom right of screen
If that doesn’t work you can always send direct private message to support .
send a private message To CS_Agents
⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
04-09-2024 01:33 PM
was it just sms issue? can you get inbound calls?
if SMS, probably a problem with activation. Please ask PM agent to refresh your account.
please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437