No SSM texts and iMessages coming from my email

[Jo-Anne1]

My iPhone 13 and I registered for eSIM. And now I only get IMessages from my email. What do I do? I restarted and restarted the network. Keeps saying it is verifying my phone # when I try to change it

[Jo-Anne1]

Thank you! If u need anything from me feel free to email me!!! Any estimated time frame for this being resolved?? 

[J_PM]

@Jo-Anne1 we are currently aware of this issue and are in the process of investigating and looking to resolve asap. 

[Jo-Anne1]

Did you get a ticket reference # confirmation when you submitted your  ticket? I did…. 

[Jo-Anne1]

Well I hope it’s quicker than that for a simple reset! 

[Jo-Anne1]

Tried this solution and unfortunately did not work for me.  Thank you though! I appreciate the response!

[colleeno]

This is a suggestion from someone that I have copied and pasted from another thread posted by someone who was having the same problem. The procedure worked for them.

“Turn iMessage off and turn FaceTime off. Power phone down (off) wait a minute, reboot phone and turn iMessage and FaceTime back on.”

[JB_8992]

I have the same problem, be prepared to wait. I sent in a ticket on Sunday and have not heard any back.

[Handy1]

@Jo-Anne1  It’s a public mobile issue , please 

submit ticket with support . using the chat bubble bottom right of screen 

If that doesn’t work you can always send  direct  private message to support .

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

@Jo-Anne1 

was it just sms issue? can you get inbound calls?

if SMS, probably a problem with activation.  Please ask PM agent to refresh your account.  

  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437