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Phone not working in the United States

Waynedr
Great Neighbour / Super Voisin

Phone won't call out or receive calls

6 REPLIES 6

Wasif
Great Neighbour / Super Voisin

Check your plan details to see if unlimited call/text is supported in USA .

Dunkman
Oracle
Oracle

@Waynedr 

Check the VoLTE IME checker on the link that I sent earlier. 

https://www.publicmobile.ca/en/get-help/articles/volte

I pretty sure that Samsung A70 is not VoLTE compatible and you will have talk issues while traveling in USA.  

porcupine
Model Citizen / Citoyen Modèle

Did you turn on roaming also did you pick  At&T or T-Mobile 

Waynedr
Great Neighbour / Super Voisin

Texting is working 

Waynedr
Great Neighbour / Super Voisin

I'm using a Samsung galaxy A70

Dunkman
Oracle
Oracle

@Waynedr 

Does data and texting work?

Which model phone are you using?  with traveling to USA, your phone needs to be VoLTE compatible with PM network since the 3G network has be decommissioned in the USA. 

https://www.publicmobile.ca/en/get-help/articles/volte

https://www.publicmobile.ca/en/get-help/articles/us-roaming-troubleshooting

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