Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I got a message saying my esn/meid was incorrect and i will be contacted by public mobile team but they still haven’t contacted. What can i do now? My plan is activated and everything but sim not ported and I can’t go back and change now because i ha...
When I activated my account I made a mistake putting in my dad's email address but now I want to change it to my email address instead. How do you do this I don't see any options in my account?
How do I know if my private messages are working?
Do you know if public mobile offers pre- paid Service? And if yes. What is the most affortable pre paid plan that includes data?
Is anyone else having this issue? I have a brand new iphone 13 pro max and not sure why my internet is super slow?
Hello, I recently just lost my SIM card and was just wondering if I get a new one, will I still be able to get back my old number? And is it free?
I have purchased two $15 add ons and my data is still 95%. Going outside WiFi next week.
my data does not work
I recently did a number transfer and I'm trying to cancel my subscription (or verify that it has been canceled) but im unable to log in to my account and don't receive verification codes by text or email.Thank you
My phone has no service I just switched from telus to public mobile. It has been a day and a half with no service.
When closing one of two family phone accounts can the $1. refer a friend credit be transferred to the remaining phone number account?
Talk to agent
Hello, Ordered an a sim card but not received yet, please check the status and let me know. Thank you,Prem
Hello all, I want to buy Motorola G200 phone, but im wondering if I'll be able to make calls and connect to internet with it on PM. Can you help me?
The onscreen usage history shows the date and time of usage, but the downloaded Excel file doesn't include the time of each event.
Can't change my password as I've switched email accounts ..help..I can't log in and renew my plan as 2 step is texting an inactive number
Hello! I’ve recently changed my plan. Payment page shows the transaction but when I’m on the PM website thru a browser it says I’m on my old plan, and if I go through Google, it shows my new plan… anyone know if the site has a glitch or am I missing ...
I have the 250MB / month plan and hardly use data except for CarPlay texting and occasional map usage. I noticed my data usage jumped last night, and when I checked online it said I used 20MB while I was at home, the phone was in my pocket, and I wa...
Hello, My credit card is outside Canada or USA, how will my SIM card be activated ? And when I apply Canadian credit card, the bank needs my Canadian phone number .So what should I do? Is there any way to activate my SIM card? Thank you in advance.
I used to have 3/4 or 4/4 bars on LTE at my home and work. Data loaded quickly and voice calls were never an issue. But the past couple of months I will usually only have 1 bar on LTE in the same locations. Data often doesn’t load and voice calls are...
Hi! Does anyone know if Puerto Rico is included in the US data add on package?
My account was suspended because I didn't have enough funds in the account that my debit visa is attached to. I transferred funds just now and reactivated the account online. Right away it was saying that I've already used over 100mb. I used my da...
I'm not able to go to my account I've cleared cashe/ cookies tried 2 browsers still get the same error message attached. My plan ran out and won't auto renew as I have to change my card info to my new one . I've not been able to use my phone for ov...
I ordered a Sim Card online on August 6, 2022. I have yet to receive my confirmed order and it has been more than 10 business days. Is there anything I can do, such as pick it up locally?
The Mrs. is trying to print my account summary and can't. I'm pretty much technologically challenged; the Mrs. isn't as bad, but still needs help.
My account worked with selfserve.publicmobile.ca in the past, but not any more with the long address starting with telusidentity.telus.com.I have saved logins in my computer, so the username & password are 100% correct. I tried suggestions in the for...
Hello, I am locked out of my account. I cannot login and it's giving an "error please try later" when I try and reset the password. Can a mod please help? Thank you@CS_Agent
How do I create an account for online? When I tried said I need customer service to help me with that but getting ahold of someone from customer support has proven to be quiet frustrating and impossible! So now what do I do?
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