Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! CID

How can my CID be changed?

Resolved! Update Credit Card

My email address changed so can't receive verification code to get into account and change credit card.

Resolved! confused about compatiability

Wondering if the google pixel 7 is compatible with public mobile?

Resolved! How to update credit card but get screen with: need to be sure its you then: authentication failed

Resolved! Voice mail Access

My phone is set up and working however the password I set up to access my voice mail is being turned down. It then tells me it is locked and they will send me a temporary password by SMS that I can use to log in again and fix the problem.They say the...

Resolved! Service

Hello, it's too much and i am losing everything simply because i can't be reached while my account is active for nearly a week. Would you be willing to give me back my march money so that i can switch to another service provider?

Resolved! Phone account suspended prior to end of billing period

Had a problem with phone being deactivated at 5 pm on last day of billing period. Online check showed the account had active status, but no calls could be made or received. Callers received busy signal, and later told callers that account was deacti...

Looking to get a refund from march 7 2023

Phone Number

Am I able to transfer my existing phone number to a new Public plan?

Charged multiple times for my Chatr

VoLTE is now working!

I noticed a few days ago that the VoLTE icon on my phone is now lit, it really seems to be the right feature, I can go in the setting to enable/disable and it toggles fine, I made a call and it worked. So it seems VoLTE is being phased on, can anyone...

Not receiving calls

I can make calls but not receive calla. New PM Sim card.I put the card in another phone and the result is the same. Is this a defected Sim card. And if so, how do I get this problem solved.

Resolved! Services

Can I change my SIM but keep my phone number?

Resolved! Lost Phone

Hi, I lost my phone last month so I suspended the services as per Public Mobile recommendation. A month later I got a new SIM card so that I keep my current phone number and replace the SIM. I have asked to pay for the services while logging in so I...

Resolved! Can’t connect service

My account is paid…service is not working. Payment is due tomorrow (possibly todays time zone). Very frustrating. I need my phone!

Resolved! My verification email never comes in,

My verification email never comes in.My account is locked as I didn't change my credit card on file and now I cannot login since it won't send an email to the email address on file

Resolved! ADMIN

Is there a simple way to contact admin. and get an answer same day..!!!!

Service Not Accessible Error

There appears to be a problem with logging into my account and an attempt to submit a ticket did not work. Was asked to enter phone number to have a code sent but received an error message saying the account service was not available. Today was /...

Resolved! How to change credit card information?

my credit card has expired. How can I change the card details?

Number Port not completed

Hello it would seems that the porting of my number has not been completed as I am unable to receive SMS OTP codes. Also some people are unable to connect to phone calls with me. The number in question is xxxxxxxxxxxxxxxxxxxxx. Please let me know if y...

Resolved! can't make or receive phone calls

Hi there,I noticed today that I was not able to make or receive phone calls (just was getting a beeping sound). I investigated and saw that my account had expired today (?). So I added $40 worth of funds to my account, and now my account says active....

Resolved! Visa overcharge on failed sim order.

I was trying to order a SIM card when it failed to process as it keeps on saying my zip code doesn’t match my billing which I tried two different ways and three transactions went through on my visa for the amount and still had no success with the sit...

Resolved! US travel add-on

Hi,Can you add the same US travel add-on the same day that it expires? From my last experience, it seems it required a 24 hr break.Thanks,Andrea

Resolved! Stop working my sim card

Resolved! Problems With US Roaming

We are now eighteen days into our four week trip to Washington, Oregon and California. To say I am disappointed with my purchased roaming service is putting it mildly. I have had voice and text service for less than three days in all three states eve...

Resolved! how to login and fix payment plan?

the phone was disconnected and I cannot login. doing a reset with the phone leads to nothing. I still cannot login after resetting the password.Please, help, this is just an expired credit card.

$40/month for 15GB prepaid plan - when does the promotion end?

Is the 15% points back offer still available? If so, when does it end?Any 1 time connection fees/additional charges for new Public Mobile users? Please clarify asap, much appreciated

Resolved! Activating my sim card

Hi there I need a contact number so I can speak with an agent please I recently purchased a public mobile Sim card and I was informed by the person that sold me the SIM card that all I had to do was go to a Circle K convenience store and purchase top...

Resolved! SIM card not working

Hello My SIM card stopped working 2 hours ago which was fine for more than a year.Can you help me please? Thanks.Mouloud

Resolved! I have a number of account and added roaming to the incorrect account

I have 4 account and currently in florida. I added roaming to 2 account but one a incorrect. Can this be corrected.

Community

Forum Posts