Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am trying to reset my password and I keep getting the following error: There was an error resetting your password. Please try again later. I then tried repeatedly to remember my password and I think I’m also locked out now. Can anyone please assist...
i took advantage of that promo around halloween and switched to the 15gb at 4gb promotion and today i got a message saying i almost used up my 5 gbs , i should have 15gb for one year at 4g speeds where did the other 10gbs go?
Ordered Sim card around the end of December 2022, still have not received it. After chatting with CS agents and opening a ticket, an agent placed another order, but it has been two weeks, still nothing arrived. Have anybody else been through this? Re...
Hi, I ordered a SIM and did not receive it. It has been more than 10 days. Order number is 323608
During January my daughter was unexpectedly charged for a 4G plan. I did not ask for it, and she claims she did not either. Is it possible to find out why Public Mobile made the switch? For example, was there a text message sent from her number reque...
My Samsung phone won't register to the network why?
Can’t receive calls
My account has been suspended despite the fact my credit card info is correct and up to date. I need to have someone from Public Mobile resolve this as it has nothing to do with my credit card
My account is suspended because I had to cancel my credit card. How do I re-activate my account
I can't update my cc info. I keep getting the same "oops something went wrong. Try again later" message. I've tried the incognito approach and still no luck. I need help from actual people to fix this issue. Never had any complaints about the service...
I got 500 international min and 3 GB data the past Christmas. However today when I see my account, I dont see them listed under my plan, nor they are under my add-ons.. I dont think they have expiration date but where did they go?
I was given an iPhone 7 and set it on PM. Thought it was unlocked because accepted PM sim. Now I’m in New Zealand and new Vodafone sim won’t work. Phone is locked to PM.can I please have it unlocked?
Hi there, I have not had any service for 3 days. Please help em get service.
I received an email saying my account is not working. Please tell me why and how to restart my payment plan as before
I keep having problems with adding funds or add-ons with a registered card. Had a hard time editing my card with new expiration date, finally took it, no problems for awhile. Bought data numerous times no problem and now it's back saying "Oops! Sorry...
I changed my sim card from koodo last night and switched my phone number over as well. I got the text from koodo to confirm I wanted to switch and I said yes. However it’s been a lot longer than the 2 hours they estimated and i’m still not able to us...
Hi there!I can’t use my add on for 3gigs data and I just found that is for US roaming. so I want to cancel or change my add on. How can I do that? Please help me!thanks!
I was sent this text after following the procedure given to port my number. Now I have not received any support since. Any helpful tip?Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEI...
Hello,Is anyone able to confirm that US roaming on 3G networks still works with Public Mobile? Specifically Washington state ? I'm well aware that the AT&T and T-Mobile are "sunsetting" the 3G wireless spectrum. However can anyone confirm if it's sti...
I am switching from Rogers.My account is under my dad, and he replied yes when he received the email for my number switch to public mobile. i had already switched my sim in my phone as I, to be honest, hadn’t read all the instructions. I then read ...
Phones locked
And I can't tell much what happened to that extra payment but I wanted to say thanks anyways because with rewards applied and a promo of 20gb for $35 I feel like I'm winning because my bill is then $15 a month. I love this company!
I put data onto phone but it won't work
Helloback in november I was sent a cyber monday upgrade promo.. 15gb @4g for 40 bucks a month. I was late to the party and missed out. Now I see a lunar new year promo for the same deal but it hasnt been offered to me personally. How can I take advan...
On reactivation I mistakenly pick the 15GB instead 250MB. What should I do now, Its same day though
Hi, I have been a customer since Nov 2022 and have setup my Auto-pay to get the rewards of $2 off my bill every month. But I am not getting the rewards of $2 on my bill. This is one of the reasons why I switched to Public Mobile. Can someone get bac...
I don't know what email i used to create my account and i can;t log in
I want to solve the problem of transferring the public account, what should I do?
Someone please help. My sons phone was suspended for no funds however I have auto withdrawals set up and payment day isn’t until tomorrow. He said his phone has been like this for days but just mentioned it this morning
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