Hello

[Cassy2]

I am trying to retrieve my account to pay a bill. But it won't take my email or full credentials. Saying the email is inexistant but showed that i have this rmail already in the system. 

[hairbag1]

@Cassy2 

get payment vouchers at Shell or Walmart, dial 611 with your PM cell to add them to your account. Then use link provided by hTideGnow to message a CSA for help, if required.

[hTideGnow]

hi @Cassy2 

you tried to use the forgot password or forgot login link three?

please try to use Incognito/Private/Secret mode on your browser to login again.  

if that does not help, submit a ticket with CS agent:

  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437