Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
oops. something went wrong, please try again later. is the error when trying to update CC info. 3 different devices 3 different browsers & 2 different internet connections. must be the website
My friend, who is a Public Mobile Customer I referred, writes: I went traveling for 6 months and changed my account to the most basic plan available just to keep my cell number. I was under the impression I would be able to receive international text...
Wondering if I'd loose my bonus data and minutes
You guys took money out of my account on the 22nd of July my subscription is paid up till the 21st of August why is my phone saying that I'm not registered on the network?!
Can I add the cellular function on my iwatch to my existing plan to my phone
Honestly likely switching down, since data is near unusable in my living space anyway so why pay for this much of iti know you didn't *used* to lose those bonus addons upon a plan change, but is that still the case, given things have changed since I ...
I have unlimited Canada wide calls and sms in my plan, yet when I try to call a Canadian number a message tells me that I’m out of minutes and could purchase more! please fix this asap!!@CS_Agent
this is happening all the time now, calls dropping. Almost no data signal, can't access internet, can't text. I'm switching back to Lucky
Hello,id love to speak to an agent about switching my subscription mid-cycle, and hoping to only pay the difference.
My old phone number was accidentally changed how do I get my old number back?
My family drove from Waterloo Ontario to South Carolina and before we left my wife and I got the new USA plans. It took about 10 minutes when we got across the border to activate and then we were connected to T- Mobile. It works great, virtually no d...
My daughter is unable to get into her Public account as the email address she used to sign up with Public she can no longer access. She is needing to update her payment information so she can continfue to use her Public
I have successfully signed into my account but nothing is showing on the screen. This is the url:https://selfserve.publicmobile.ca/en/account/overviewMy screen is blank. Anyone know why? Thanks. Linda
I was able to use conditonal call forwarding for years and it stopped working few months ago. I was able to swap the SIM to another phone to set the conditionnal call forwarding, but now it get stuck to a number.The chatbot keeps sending me to the nu...
Does anyone here check the speeds on the 4G plans occasionally?Because my tests show speeds of 30 mps to 60 mps, far below what they say on 4G plans.
Hoping that Public Mobile offers 100 GB of data soon. Telus offers 100 GB for $90.00.
"Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get ...
I am asking questions, but I do not see any awards. How many questions do I need to ask to obtain a reward?
I was interested in $50 US canada plan.I can’t take it now.please help me subscribe that one otherwise I’m moving to Rogers.
My eSim didn’t activate and now my phone doesn’t work
I did not say yes to the text from my old provider, what can I do? I can make calls but I cannot receive calls
How do I get customer assistance. I have been trying with no response.
Hi, I purchased the add-on for 1000 UK LD minutes; but when I tried calling several hotels in the UK, I only got a message from Public Mobile that either the call could not be completed or I have used all my available minutes. Does anyone have any ex...
Is it possible for a married couple to join together in 1 account but have separate phone numbers?
My wife just switched to PM but we saw no place to add my number. How do I correct it now?
I just started new esim plan & want to keep it but my phone has a hardware problem. What can I do?
how do i return to my
Posting for a family member...Account was set up last year with an eastlink email, and the eversafe ID was linked to his phone number. The family member has lost his phone, so when trying to log in to pause his service he cant get past the authentic...
Hello,I have switched to the 5G subscription plan however the service has yet to enable the 5G option Network Mode so that my phone can connect to it. Phone does support 5G and tested it with another carrier which enabled the 5G option. Please help m...
