[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
can i get an agent to message me?
i can't receive 6 digit code to confirm my number and account, recent import, i can make calls and receive calls but no short contexts. Also, i confirmed that I can receive text messages from other phone numbers. But when I get to the signin part tha...
Can't complete my activation process.
Can't complete my activation process.It says I need download Public Mobile App but I can't because not able to from polish mobile...
Will Moto 5G Pure work with Public Mobile?
Thinking of buying the (cheaper - $149.99) Moto 5 G Pure. Will it work with Public Mobile? Phone specs can be found at:https://www.motorola.ca/smartphones-moto-g-pure/p?skuId=247Thanks in advance for any information on this.
Resolved! Subscription placed on hold text (error)
Anyone else just get this text? My wife and I both just did, but our plans renewed via auto pay on Saturday night. I'm not worried about it because my services are working, but I'm curious if everyone else got this too? I ignored it when it was just ...
Resolved! Dropped calls on Vancouver Island
I just returned from four weeks in Ontario and Atlantic Canada where dropped calls were never an issue. As soon as I returned to Nanaimo on Vancouver Island, I started experiencing frequent dropped calls. Is anyone else dealing with this issue? It's ...
Resolved! Re-setting phone E-Sim question.
What happens if you have an E-Sim account and decide to format / reset your phone? With hard sim I periodically hard reset my phone for security reasons and to just re-set my phone deleting apps that may be working in the background etc.
Deactivate accounts without access to the phone (e.g. cannot receive 2FA text to login to account)
I have moved out of the country and want to cancel two public mobile accounts.I cannot log into either of them since a text is sent to the phone when trying to login to the account.According to the Public account on Twitter I should be able to enter ...
Resolved! Money grab
I ordered a sim card 2 weeks ago and it still says processing, I can’t reach an actual human to talk to after 2 days of trying. why am I paying for this months service if i can’t even use it??? feeling really frustrated.
Resolved! Account log in issues are back!
@J_PM Issues with account log ins experienced yesterday evening are back. Keep on getting Forbidden A1 or when I do get in only partial info displayed.
YOUR SERVICE SUCKS
the website is perpetually downthe login is an absolute debacle2FA is an annoying unnecessary nuisanceTelus is bankrupt even after bilking its customers for decades.your substandard towers and service translates into dropped calls that are not just a...
Lost my sim and can't login to my public mobile account attached to my sim
I have lost my sim card and because of that I cannot login to my public mobile account that is attached to my sim/phone number as the 6 digit verfication keeps sending it to my phone number and not my email.I had to make this account so I can get acc...
Resolved! Ifull access to account
I am not getting full access to my account. I want to change my credit card details.
Resolved! VISA Card "Save And Proceed With Payment" Fails Repeatedly
Updated my card information one week ago. Just got text saying current paymentfailure because card information isn't correct.....but it should be.So I go to card info update page; enter card information; click the "Save and proceed with payment; and ...
PM points
How to redeem PM points towards Bill payment?
Resolved! Address not in sign-up list
Hello,I am trying to buy a plan, and my home address does not show up in the list of addresses available, so it will not let me continue with the purchase process
Calls to mobile going directly to voice-mail
Incoming calls to my phone are going directly to voice-mail without ringing on phone. Out-going calls are fine. What is going on ?
My account
What is going on with the 2 phones on this account? xxx-xxx-xxxx is out of data
Subscription renewal date
Greetings.For over two months, my 90-day plan was scheduled to re-new on August 30. Now it says August 29. I know one day may not seem like a big deal, but I am concerned it may happen again, reducing my current time allotment even more, plus, poss...
Plan upgrade
I have upgraded to 5G but cannot see it on my phone
follow up sim card
Hello,I bought 2 SIM cards from you on August 2nd, but unfortunately I have not received them yet. Please help me get SIM cards faster, because we are new comer to Canada and we really need SIM cards.
USA Roaming
Hello, I'm going USA and I would like to do addons $30 . Is it worth it ? Data would work for us? And if we will not get data then? Thanks.
Account reactivation
My wife's account has been blocked due to non payment. I attempted to make a payment but it was rejected as I had use an incorrect email address. I need to get this account activated as she has had no phone service for a week
Resolved! Weird charges
I have charges on my log for phone numbers I never called and data I never used? Anyone else see this in their log?
Resolved! Canada-US Plan no calls from US
I have the Canada-US plan and in the US at the moment. Data and text work fine but I cannot make or receive phone calls. Roaming is on, I've tried resetting the phone and the mobile settings to no avail. Connected to T-mobile network if that matters....
Can't login into account
Hi there, I just purchased a plan and when trying to transfer my old phone number, it locked me out of the account. I now can't log in since it's giving me a "Forbidden A1" error. I cannot contact anyone also since I need to be logged In to submit a ...
Resolved! US/Canada 40GB plan.
Hello,I just had a quick question about the 40GB US/Canada plan. I'm currently on the $60 grandfathered Canada/US plan with 8.5GB Canada and 2GB US talk/text.The plan is pretty clear that the 40GB can be used at 5G speeds in both Canada and the US. ...
problem with eSIM and physical SIM card
Hello, I'm having a hard time setting up my phone. My number has successfully been transferred but I seem to be having issues activating the SIM. I tried two different eSIM cards. Couldn't receive calls, only texts. Under Settings, data it said I had...
Two accounts one email
Hi I need help. I have many accounts with PM, in all cases except this one account I am good and I know I need a different email per account. For some reason when I try to access my sons account the email goes to my account email so I can't access ...
SIM replacement
If I lost a SIM card, would it be possible to replace it and keep the same phone number?If so, can someone tell me how I'd be able to do that?
