Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Can’t make calls

Judging from the other postings I’m not alone! I noticed around 2 pm in Calgary that I could not make any calls or receive them although it was perfectly fine earlier in the day.

Resolved! Account number

Need my account number

Phone call issues

Hello,I am having problems receiving and making calls. The call rings once and then hangs up. I also can not connect to wifi. I still have access to making and receiving text messages. I can also use my data with no issue.What can I do to resolve thi...

Can’t receive or make calls (Peace River)

An hour ago our service totally quit- four members of my family with Public Mobile can’t make outgoing or receive incoming calls, text still works. My family member operates a business relying entirely on clients phoning in- any word on when it will ...

Can't send or recieve calls

Any word on when this might be fixed?

No vice service,

I lost all voice services, daya and twxt work, I assume aomething to do with public moble customers moving to kodoo, i need a number with a live person to fix this, this robotic messaging support os for the birds. Fix this!

Can't call out or receive calls - No way to get answers regarding problem. NOT GOOD

phone drops off immediately when calling out or receiving calls. able to text but inserts random photos in text message. No way to get network status or ETA on repair. First time Publ

Resolved! Talk Service not working

February 06, 2023 1400hrsTalk Service not working.Can't call out. and received Incoming calls in the Calgary area

Voice services outage

Not able to receive calls or use voicemail.

Calls dropping and not able to receive calls.

With out being able to make or receive phone calls I am unable to complete business that I require for work. This is unacceptable. We pay for a service and it should always be available.

Resolved! Official outage note from Telus - AB

https://www.telus.com/en/ab/outages Failure of wireless calling and data services in Alberta and SasketchewanStart Time: February 6, 2:53 PMLast Updated: February 6, 4:16 PM CauseHardware ProblemDetailsWe apologize, TELUS Services are currently exp...

Voice services not working in Alberta/Saskatchewan

Not sure what impact you've all had, or what time it started. I had functional voice service until about 1:03pm, my call dropped as I was speaking, and since then cannot complete inbound or outbound calls. No diagnostic messages, merely that the ca...

Resolved! Payment

I was charged $45.20 3 times in January on the same date due to a technical error when trying to set up an account. How do I get a refund? Or will this just go towards 3 months of my bill?

Can't make or receive calls

My phone is active but can't make or receive calls

No cell service all of the sudden.

I can get internet and texts. Can't call out. Incoming calls go straight to voicemail. I have been with public for years and auto payment is active and working. Anyone have the solution. I need this resolved asap. This happened in the early morning.

Calls

Can’t make or receive any phone calls in cold lake

annoying voicemail

Hi, new here and just set up my voicemail. I notice that a voice lists off the telephone number of each upcoming voicemail before playing the message. Totally annoying. Any idea how to get rid of this?

Missing 1$ every renewal

Is it just me or is other people noticing that on renewal night when public mobile applies the refferal credits and loyalty credits there's always 1$ from somewhere missing? I have 4 accounts with alot of refferals and 4 years of loyalty and the la...

No phone calls

No phone calls here in SW Calgary

Phone Outage in Saskatoon

No phone service here either. SMS works but cannot make or receive phone calls.

Resolved! Creating an online account

Hi I am trying to create an online account. Can someone from support assist me?

Resolved! Can’t make calls or check voicemails

Outgoing calls and voicemail drops and says “call failed”. Is the network down?

Resolved! Can't make or receive calls

Hello my phone was working this morning. All of sudden I can't make or receive calls. But I can text. Please help

For those wondering why your phone won't dial out

There is currently a service outage in some locations.

Can't make or receive calls (Calgary)

Why can't I make or receive a phone call? iMessage is working, but that's it. Help!!

Resolved! add-ons

I purchased US Roam-Talk Txt 3 GB Data(15d) on January 29th (have an invoice confirmation) but the plan was not activated - I wasn't able to connect to internet on 29th/30th and on 31st wasn't even able to text - received an automated response "Sorry...

Community

Forum Posts