Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi there, I would like to message a moderator so I can retrieve invoices for the my phone bill. How can I find a moderator? Thanks for your help -Adam
My phone is not working
Hi Guys, I am right now in Mexico but no signal at all, need to make a few things with my canaidan phone but its not working, any suggestions what can I do....
I am with public mobile for last 2 years. In the past 2 days, I am unable to send messages through my public mobile simcard. I am able to receive them but not able to send them. I have tried switching off/on phone, Flight mode off/on, kept sim card ...
I purchased the $15 Talk and Text Bundle, but it does not work. At all. I tried turning off the phone and back on again to connect. T-Mobile is listed as the network. I’ve had the cellular data roaming button off and on, but I didn’t purchase data,...
I received my credit card statement and Im being charged the month of March and April? Why?
I'm considering buying a new phone. I'm looking at the Redmi Note 10 Pro Global. As per frequencycheck.com, it supports the following: GSM 850 1900PCSUMTS B2(1900 PCS) B5(850)LTE B4(1700/2100 AWS1) Should I be good to go?
I pay my daughter's phone bill today and on the account is saying expired and reactive I don't see why would her phone bills always do 30 days and I paid it today because it's due the 29th can someone explain that to me
Out of sevice for 1 month now ! I need to access my account and I keep getting locked out ! All I want to do is add a new sim card .
If you took advantage of Public Mobile's CPO Spring Sale in March the $20 credit has been applied to your account balance and is showing in your transaction history. I was holding of...
I’m getting notification on my accounts that I need to pay by April 29, I am on autopay and all my info is up to date. Why is it telling me that my account will be suspended if I do not pay by July 29?
There had been problems with my credit card and my account had been suspended on April 22. However, I was able to pay for May service on my wife's card and it was charged. Later, the difficulties with my credit card were corrected. But, I was char...
I can not receive phone calls or text messages after switching providers
Every month this happens it's getting old fast. My plan fid not renew I paid the money amd my phone down tons of tes. I have called star 611. It says it's suspe ded bit paid. The website says the same . edited by computergeek541: removed inappr...
Hi,I received a text saying the card I have registered for autopay will expire at the end of the month but my credit card is not expiring and I don’t see a notice of this anywhere when I log into my account. Is this text a mistake? Is there anything ...
I just activated my sim card and new PM account. Am I able to request a specific number that I know is not in service right now cause I have called it, but if I don't know what service provider it belongs to?
My sim card says Telus network. The phone works but I cant turn mobile data on
I need some data for today
An autopay of $2 off /month was part of plan but have not seen on since Feb 2022 since start of plan. How do I get this corrected?
Hi, signed up today. I'm out of town tomorrow and I'm having big issues with texting. I can send out a text to anyone but I can only receive text from Public Mobile subscribers. I am leaving at 6am tomorrow for a week and need some help. TIA
Hi My service has been patchy and now non existant in the V5T area in East Vancouver BC. Please check?
I have toggled the airplane mode, reset the phone and reset the network. And still nothing! I have added extra data thinking that might be the issue but still nothing. It is impossible to tell from the ridiculous billing how much data i have used a...
Greetings, I live in QC and I will be travelling to BC for the summer. Could you please confirm if my plan allows for this or do I need to make some changes?Thank you kindly,
We've used 38 min. of our 100 minutes for the month. The system says your out of minutes and we can't make a call, not very good!
I'm using samsung note8.I've never gotten voicemail notification.Once I open my voicemail, there are several messages that I have no idea.How can I set up my phone?
Hi, I tried to port my number over from Telus Mobility to PM but was not able. I still have my old account active with Telus but I don't want this new number, or to be paying for both services. I want my old number please, which is why I waited the...
Im locked out and says contact customer service which sends me to the community sitenow what?
I am registered for pre authorized payment plan. Payment was to be taken today but has not been processed. I have checked my account there is a $3 balance and the account has been suspended.The account shows I am registered and the credit card # is c...
I'm just trying to reactivate my $25/month plan but I'm getting the "we are unable to verify your credit card" error. Please advise.
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