[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Ticket reporting page is down
I have tried submitting a technical issue for MFA SMS service not working. The link on the website is down. Please help. I have cleared cookies et al and tried multiple browsers and internet connections.
Deals
I @Nemo are there any new deals/bundles that are affordable and with good amount of data?
Resolved! Activating an ESIM
Hello, I just purchased a Public Mobile plan, when I was purchasing the plan, it asked for my phone IEMI and it said my "phone is compatible with 5G and ESIM." (SAMSUNG S20ULTRA)After I purchase the plan, I downloaded the app, and tried to activate...
Resolved! downgrading my plan
I upgraded to 15gb plan but realize I do not need that much data. Am I able to return to my previous plan including the promo deal I had at the time?
Resolved! Pausing US Roaming Add-on
I have a couple trips to US upcoming and each only expected to last 3 days or so each, once I return from the first trip can I pause my Add-on and use the remainder on the next trip in a couple months?Thanks
Resolved! Still being charged, after switcing to Bell
Hello, hope you are doing well.My problem is tgat I am still being charged by Public Mobile, even though I have switched to Bell and transferred my number there.I would love to stop preauthorized payment from my card and get a full refund for the amo...
Resolved! Changing Old Account email address, which I no longer have access to (and can't even remember)
When I follow these instructions:elect 'Forgot Email': Find this option on the login screenVerify your identity: Prove that you're the authenticated account owner by choosing to perform a One-Time Password (OTP) verification using your registered pho...
Resolved! New chip
Irecently changed my plan, to get 5g on my phone do i need a newer chip? the one I have I have had for about 4 years
Resolved! Pre authorized payment
How to cancel pre authorized visa payment without knowing my account number
Resolved! Add ons
Can I call home from US and to other numbers in US by using my international minutes
Resolved! Type @ and names display in message.Why?
Reponding minute ago and when inserting @ a ballon pops up "type 3 letters of a users name"In this message no names just balloon and text. Earlier inputing @ "again"? this balloon showed.What is it? Just saw this at bottom before sending this.Hint:@ ...
Resolved! Double charged
Who can i contact?
Resolved! Number transfer
hello, im trying to transfer my number from virgin and public mobile app shows"Phone number not eligible for port"Virgin said there is no issue on their side so they told me to contact public mobile. how do i resolve this issue?Also how do i get help...
Would like to add a second phone to my account. How do I do?
Would like to add a second phone to my account. How do I do?
Resolved! How to add second phone for a kid
How do I get a new plan for kid
Add ons US
Why am I not being given an option to purchase talk and text for the US? My previous purchase expired . Thank you!
Roaming International
Am I able to use my phone international
5G not showing up
I switched my plan from a 3G to a 5G one week ago, but I’m still only getting 3G/LTE. Why hasn’t it switched to 5G?
Rewards + Subscription Change
I picked a new subscription to kick in September 4th. I still have rewards (not points) on my old plan. Will I still receive those credits once my new plan starts ?
Subscription
My subscription ended without notice and my service stopped working. I have been trying to make a payment to restart it again so it can resume service but it gives me an error message saying that it cannot be processed at the moment, yet this is the ...
@cs_agent - Phone number not eligible for port - Why??
@CS_Agent I've just paid for a subscription, go to move my number over to the account from my Koodo account (monthly charge not prepaid) and I get the error message "Phone number not eligible for port".Why? What do I do from here?
Unable to update credit card details
@CS_Agent, I have been trying to update my credit card details for the payment method for many days but unable to do so. I keep on getting errors. Can you please look into this ASAP? Thanks in advance.
Esim stuck in "activating"
Purchased an esim due to my old sim card being damaged.Now the esim is stuck "Activating...". I have an Iphone 11 plus if that matters. Thank you all!
Resolved! Subscription not activated??
I got this freaking annoying message and now the app is totally frozen! Can anyone help me?
Paid for 2 plans
Hi, I thought I had 5g. I upgrade to the special then found out I didn't have 5g. So I went and changed it to 4 g. Now I have paid for 2 plans. Can you tell me how I get reimbursed? Thanks so muchJackie
Can't get into account- new customer
Created new account a couple days ago and was able to log in. Am trying to complete my activation but error message coming up my esim is incompatible and won't let me go any further. Posting this through wife's account as can't log in.
Resolved! Error Code XXX won't let me subscribe/sign up.
When I go t publicmobile.ca and click on shop and select a plan then go to checkout: I sign in. Then it sends me a code which I enter. Then it redirects me to a page https://subscribe.publicmobile.ca/en/ab/activation/error-splashWe encountered an err...
hacked phone
Unless the service for you phone number has been routed somehwere else, this is extremely unlikely to be a Public Mobile issue. Only your bank can help with fraudulent credit card transaction from other merchants.
Email address doesn't work for login
Hello,Can you please assist me with getting into my account? I don't know what the correct email address is or the email address doesn't work anymore and I already tried to recover it with my phone number but didn't receive any code.
Resolved! can not log into account
Seems like a deadlock, resetting password then requiring another round of resetting password. Tried to connect to a real agent or submit a ticket, but the chatbot always route me to the login. I'm posting for my wife's account BTW.
