How do I cancel my public mobile subscription ?

[Brandon123466]

How do I cancel my public service subscription?

[dust2dust]

Thanks @maximum_gato . I think the date 3 months out would be what we have seen. That date is 3 months from the end of the paid term, not from suspending. That's what I seem to remember anyway. I haven't suspended for a while.

When you do next time then try out the muskbird rtr to see if it immediately comes out of suspension.

[maximum_gato]

@computergeek541 @dust2dust @HALIMACS 

It's 90 days from the end of the last paid 30 days of service. When you suspend via lost/stolen during that 30 days makes no difference.

However since May 25th I have not tested this since a lost/stolen suspended account was giving callers an immediate disconnect. There was something else detrimental happening as well at the time....? So I haven't suspended via lost/stolen since then but unless pm changed that....which I doubt then my statement should still hold true. I can test out whether suspending still has the immediate disconnect and if not I will suspend via lost/stolen the full 88/89 days. Lol...won't risk 90 again!!

[computergeek541]

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@HALIMACS wrote:

Clarity would be most useful on this @dust2dust  &  @computergeek541 .   There are discrepancies. 

The associated help article How to Pause Your Subscription | Help Articles | Public Mobile states (in part):  

after 90 days of having your services on hold your account and SIM will be deactivated and you will lose your phone number

I realize pausing the subscription may not draw from the same back-end process as marking a service as Lost/Stolen.

Are they?

Does one behave differently than the other with respect to duration to account termination without payment?

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This is where it gets confusing, because I will admit that in the most current help articles, the Report Lost / Stolen Phone feature is mentioned, but the article goes on to say "90 days from subscription end".

[HALIMACS]

Clarity would be most useful on this @dust2dust  &  @computergeek541 .   There are discrepancies. 

The associated help article How to Pause Your Subscription | Help Articles | Public Mobile states (in part):  

after 90 days of having your services on hold your account and SIM will be deactivated and you will lose your phone number

I realize pausing the subscription may not draw from the same back-end process as marking a service as Lost/Stolen.

Are they?

Does one behave differently than the other with respect to duration to account termination without payment?

[dust2dust]

@computergeek541- I'm going to tentatively disagree with this. I think the 90 days starts at the end of the otherwise paid period. Perhaps @maximum_gato could offer some real world experience/observations with this.

[computergeek541]

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@Priority wrote:

You can put your Services on Hold and than once the end of your current cycle ends, you'll stop being billed and the Account will officially close 90 days later. 

https://myaccount.publicmobile.ca/en/account/profile/lost-or-stolen-phone

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Please note that the 90 days starts from the time that the customer uses "Report Lost /Stolen Phone".  If a customer did that on a date earlier than the usual renewal date, the 90 days rom the plan not being renewed  thtat others were mentioned earlier doesn't apply.  The account would get closed earlier.

[Priority]

You can put your Services on Hold and than once the end of your current cycle ends, you'll stop being billed and the Account will officially close 90 days later. 

https://myaccount.publicmobile.ca/en/account/profile/lost-or-stolen-phone

[HALIMACS]

Stop paying or complete a successful port of your number to another provider.

It’s just a prepaid service – stop feeding the machine and soon you’ll not have service.

[LitlLdy]

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@Brandon123466 wrote:

How do I cancel my public service subscription?

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@Brandon123466 , to add to what @softech said once you do that you can send a private message to CS_Agent to permanently remove your payment card you have on your account to avoid any mistakes from happening!

Edit:

You can send a private message to a CS_Agent using the link: ->   https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Customer Support Agents are available from:

• Monday to Sunday: 9 AM to 10 PM EST

A CS_Agent will respond back in your Community mailbox (envelope icon) at the top right of this page to the left of your community avatar on your computer or by clicking on your avatar on your device.

[softech]

@Brandon123466 

To "cancel" the plan, you can either port out your number to another provider and your account will be closed upon successful port out of the number

Or you can disable the toggle "Subscribed" to disable Pre-Authorized payment instead.  Once it is disabled, PM will not be able to renew your account on your next renewal , your account will then be suspended on that day and 90 more days, it will be closed

To disable Pre-Authorized payments (Turn off Subscribed) , you can do it by one of the following:

• If you know the 4 digits account pin, dial *611 from your phone (or 1.855.4PUBLIC from another phone)
  enter the account pin, then Press 5 for Autopay and 2 to remove
•  Login to My Account, go to Payment page, click Manage Subscription, then turn off the Subscribed toggle.
  (or direct link: https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription)

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription