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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11098 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22046 Views
  • 181 replies
  • 24 Bravos

Porting my number

How long does it take to port my talus home phone to public

Ayla2 by Great Neighbour / Super Voisin
  • 178 Views
  • 4 replies
  • 0 Bravos

Post moved but blocked to access - why?

Sometimes posts are moved showing a link but when clicking on the link the following message in red appears --(1).You do not have sufficient privileges for this resource or its parent to perform this action.Click your browser's Back button to continu...

BEER by Town Hero / Héro de la Ville
  • 1172 Views
  • 19 replies
  • 0 Bravos

Resolved! Change Email Address

I need to change my elderly parents' email address on their account, but I can't log in for them and their former email address has been disconnected. For some reason, I can't even log in to their account using the information they gave me from Novem...

Carolyn65 by Good Citizen / Bon Citoyen
  • 251 Views
  • 4 replies
  • 1 Bravos

Anyone notice that MMS texting is NOT unlimited?

Turns out that if you have a base plan with limited texting (SMS), like the $13 50/50 plan, as long as you do not run out of base text messages (e.g. 50), you can have unlimited MMS. BUT if you run out of base text messages, you also lose the ability...

Resolved! Switch from the in-famous $120 12GB/3mo plan to a newer plan?

I have one of the old $120 90-day Province-Wide Talk + Text + 12GB Data plans that they promised us we can keep forever. They new plan is tempting because I get 5GB/mo and gives Canada-wide calling. Should I switch? @alohaya,  

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604jimmy by Good Citizen / Bon Citoyen
  • 514 Views
  • 8 replies
  • 1 Bravos

Resolved! is it the login page down again?

Hi All, Is it my account page down again? I clear the cache, used Incognito mode, and using diff laptop.

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kaytus by Town Hero / Héro de la Ville
  • 466 Views
  • 2 replies
  • 1 Bravos

Not connecting to network

I just switched from Bell to PM. Ported my number. Waited for Bell to verify. Inserted PM sim. Where the network bars should be in the top right of my phone it says ‘SOS’. Iphone xr, unlocked, active pm account, reset network settings - nothing has w...

Resolved! $5 for 5 months refer a friend

My friend activated during a promo and I received this text however on the bill this month I did not receive the reward, how can I get that?   

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LoreckAvery by Model Citizen / Citoyen Modèle
  • 377 Views
  • 3 replies
  • 0 Bravos

2FA code

Stupid Simon.... Can anyone tell me the sequence for Simon to understand that I want the 2FA code sent via SMS Text? It's not giving me that option (the account login)....only email and my referral can't access their email at the moment. The account ...

Resolved! Changing my email

Is there a way to change the email address I have linked with my public mobile account?

Clau5550 by Good Citizen / Bon Citoyen
  • 285 Views
  • 3 replies
  • 0 Bravos

Resolved! Recent Port - Texts Received by Some Contacts Under Old Phone Number

Hi, I just ported in two days ago after activating an account ~15 days ago. Almost everything is working fine, but one of my contacts reports that my texts come in from my old phone number, not my new number that was ported in from Koodo (postpaid I ...

jfukase by Great Neighbour / Super Voisin
  • 323 Views
  • 5 replies
  • 0 Bravos

Resolved! Data

How do i reset my phone data 

MichaelD5991 by Good Citizen / Bon Citoyen
  • 361 Views
  • 7 replies
  • 0 Bravos

Incoming calls

Incoming calls go straight to voicemail.outgoing oktext ok

Hmc by Great Neighbour / Super Voisin
  • 327 Views
  • 7 replies
  • 0 Bravos

Resolved! Attempting to activate a new account, payment is not accepted

I'm attempting to activate a new account, I have an existing number that I was attempting to bring over. I went through all the steps but at the last page after inputting my payment information nothing happens and a note is at the top of the page in ...

GeorgeDinidi by Great Neighbour / Super Voisin
  • 401 Views
  • 6 replies
  • 0 Bravos

how do PM count 30 days?

if i activate my sim card on November 20th, does it mean that 30 days last from November 20th to December 20th? 

XiaofangLi by Good Citizen / Bon Citoyen
  • 585 Views
  • 14 replies
  • 2 Bravos

Resolved! Confused about plans

The 4g $45 plan gives you 20gb and the $50 plan gives you 8gb, is there a speed difference? Or any difference?

Interficient by Great Neighbour / Super Voisin
  • 542 Views
  • 9 replies
  • 1 Bravos

Resolved! My account

I just signed up  for the $25 plan on Nov 19th and the confirmation email says I have 500 mb of data. The website says that plan comes with 1 G of data. Please let me know. Thanks Teeny Matter    

matterbt by Great Neighbour / Super Voisin
  • 210 Views
  • 2 replies
  • 0 Bravos

Resolved! Plan renewal date problem.

I was offered last month for a new plan before my next renewal date, and somehow, when I checked my account the new plan was not pushed through the transaction. Currently, I am still using an older plan with only 4GB data.I got a text message for thi...

Ar-CS by Great Neighbour / Super Voisin
  • 286 Views
  • 4 replies
  • 0 Bravos

Resolved! Create new account profile

I want to create new account for my phone number which is linked to my husband's email id. Since  two accounts cannot be linked with one email id, I want to use my email id instead. 

braramanpreet by Great Neighbour / Super Voisin
  • 716 Views
  • 4 replies
  • 1 Bravos

Resolved! 12MONTHS12GB

Why is this promo not extended to existing customers? It is unfair! 

Jotatz by Great Neighbour / Super Voisin
  • 371 Views
  • 6 replies
  • 0 Bravos

Resolved! No Response from Customer Service Agent for 4 Days

Hi,I am still trying to sort out the issue of my phone order being stolen. My original post is here:https://productioncommunity.publicmobile.ca/t5/Get-Support/Phone-Order-Got-Stolen/m-p/905532 I tried to open a ticket with PM on Thursday and it would...

lm4789 by Great Neighbour / Super Voisin
  • 541 Views
  • 8 replies
  • 0 Bravos

Resolved! can't access my account because email incorrect

On Friday, my account was re-registered by Public Mobile internally because I had missed the port-out phone number message. I think when my email was re-registered, it was entered incorrectly because 1. the temporary password I was given doesn't work...

LSBH by Good Citizen / Bon Citoyen
  • 507 Views
  • 8 replies
  • 0 Bravos
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