Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Well this is super frustrating as before I was a customer I never had an issue submitting tickets for help but now I do. I was charged twice after I signed up with PM, no the charge is not pending, it's processed on my visa. And now I can't submit a ...
I’ve been with PM for years, and suddenly today my phone says “invalid sim” SOS only. I took the SIM card out and put it back in, and now it says no sim. Help!
I am unable to login as I have no way to verify account as phone is not only lost but suspected run over by a bulldozer pushing dirt. I need an actual human to transfer my number to a new phone. I am currently logged in using my wifes account to ac...
Hello, I need help from the helpful moderators. I just switched from Fizz.ca. I use Youmail for voicemail, I have a premium paid account with them so I have a dedicated number for my voicemail. However I can't setup the voicemail or call forwarding.I...
They just took 72$ from my account I don't want services how to get refunds and talk to themI didn't even gave permission to pre autrise debit
I have been trying to login to view my account and it says I need to re-activate my account. My account is active as I am using my phone. I dislike this new step and it is hard to understand what to do. I am thinking very strongly of switching carrie...
First, I switched over from Koodo to PM yesterday because of the Canada/US plan. Everything seemed to go good as my number ported over no problem, but on my account dashboard, no where does it say I have a Canada/US plan so how do I know if I actuall...
Purchased 3GB US Data (15d) and it didn't work. Didn't even connect to AT&T network. 27 bucks down the drain. And it expires too!
Hi all.As stated, I have no data when visiting Ottawa. Having been 3 times in the last year, 2 to 3 days at a time, it is definitely a repeat issue. Was wondering if anyone has experienced this when travelling to Ottawa specifically or when visiting ...
Is the Talk & Text roaming add-on available for the $15/month 3G plan?Does the roaming work for 4G networks in the US if I am on a 3G-only plan at home?I'm worried about the shutdown of 3G roaming in the US. Thanks
I was talking on the phone one minute and then 30 minutes later, I couldn't make a phone call, nor receive a call.I had done nothing with my phone , it was beside me as I drove. And I went to make another phone call and i got a message that read "Not...
Hi,I'm traveling to Europe and would like to use a temporary eSim for my trip. I would like to install the eSim but I can't find the sim manager in the menu of my Samsung Galaxy S20 5G (SM-G981W). I'm running One UI 5.1 and all the latest security pa...
I am trying to use my free 500 international minutes by calling india & uae but i am not able toi have tried using prefixes like 011, +1 etc but still number does not go thru. Pls advise?
Today my phone was abruptly cut off entirely. No data no calls no texting nothing. It almost got me in tons of trouble at work. Im now unable to log in to the self serve account. On the app or browswer/computer. It just takes me to a page to choose a...
Can anyone tell me the steps as to how I can sign someone up in Public Mobile- The person has a phone with an esim with Telus. They want to join PM and port their number from Telus to Public Mobile with an esim. Any help will be appreciated as I a...
When I travel out of the country, I will be purchasing a 30 days physical SIM card. How do I disable the PM Esim from my iphone and only using the physical SIM card from the local country?
How do I log in to my account if I can;t receive the verification code
I currently have 2 one time use of 500 international minutes add on’s. If I upgrade my package will I loose these add on’s?
What does ulcw stand for,Ami on month to month?I need to transfer to a can/us package the 50 dollar one for several months.What ramifications can I expect,Does it work seamlessly
I tried to help a senior friend get hooked up with Public Mobile. We bought her a SIM, waited 6 weeks for it to come, it finally came - now we tried to hook her up with Public Mobile and what happens? We can't download the app for it because her iPho...
I have the PM app and I like it. But why isn't the community message board built right into the app. Instead when. You click on the link for community it launches my web browser. Considering that the community is an important part of PM I would have ...
Hello!Are the eSIMs now active when we are NOT in Canada/USA?Only new subscriptions can receive an eSIM?Thank you!NelaMD
can someone help it.i transfer number in public mobile last Thursday but till now i still use temporarily number , can someone help change.
I oedered and paid for it on july 10th i haven't received it yet
I want to switch my plan to the $39/month 20 G data. If I switch now (not on renewal date) will my rewards still be applied each month? I save $6/month now from the friend referrals. I don't want to lose that.
I have cancelled my service and moved to a different service provider on the same day of my billing cycle but I haven't received a refund since I haven't used the service at all. Who to contact in this case as I can't submit a ticket since my account...
By default funds are added to the payment total. I don’t want to use those fund amount for the payment instead would like to use that amount for add ons in future.How do I opt not to use that fund amount towards payment?
Can i just remove my voicemail? i don’t want it. i want my phone to just keep ringing
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