Looking for a PUK number

[roydaigle]

I see some posts here but no answers.  How do you get a PUK on a new activation?  Trying to set up for a friend.  I sent a message to the mods but they seem to be busy as I got no response in over 24 hours.

[softech]

@roydaigle 

try calling Samsung at 1-800-726-7864 for a master unlock code.
      The only info you will need to provide is the IMEI and where the phone was purchased

[roydaigle]

I have both the PIN and the PUK numbers.  My old mobile "PC mobile " tells me that the number was entered too many times and that we need to call the manufacturer.  It's a Samsung but where do you call for that....I getting the run around with everyone I call or talk too 

It is asking for the SIM Network Unlock PUK.

[computergeek541]

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@roydaigle wrote:

I see some posts here but no answers.  How do you get a PUK on a new activation?  Trying to set up for a friend.  I sent a message to the mods but they seem to be busy as I got no response in over 24 hours.

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Is your phone asking for a SIM Network Unlock PUK? If you get that code from the original carrier, keep in mind that you will still also need the SIM Network Unlock PIN.  The SIM Unlock PUK only make it so that the device will once again accept the network unlocking code.  Tehe SIM Network Unlock PIN is the code that actually unlocks the devices so that it can be used at other carriers.

[Sansan]

@roydaigle  what was the exact message?

Here are possible reasons click on the link that matches. 

https://urlshortner.tiia.ai/Oyn1L6

[slusagm]

is it really sim card puk?  if it is sim card puk, PM can help, you just need to message them
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

if you message them yesterday already, check if they responded here
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

but if the phone was never used on PM or Telus before, it is likely a locked phone, not something PM can help.  You need to go back to the service provider who sold you the phone or where you can used it without problem