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The link only works if she can login her public mobile account otherwise no field and submit button shown

If she can't access her public mobile account and email account, is there any other way that can be done to submit a request to suspend her phone so that no one can access her phone and account?

I submitted a ticket for her to CS_Agent but no return info. I am not sure if the submission went thru.

She can't access her email as well

She can't access her email as well.