If she can't access her public mobile account and email account, is there any other way that can be done to submit a request to suspend her phone so that no one can access her phone and account?
If she can't access her public mobile account and email account, is there any other way that can be done to submit a request to suspend her phone so that no one can access her phone and account?
@TT2024 depending how busy the agents are it can take a few hours to hear back. Just keep an eye out for a reply back by checking your inbox (envelop icon in the top right corner).
In that case, use the chat symbol on the lower right corner of the web page to initiate a support ticket. Eventually she will need to access her account.
@TT2024 , she should still be able to login. The 2FA code can be sent to email, simply request the code to be resent and options will be available to send to email.
@TT2024 she should login to her account through a web browser, if it requests to enter the 6-digit code she should be able to click a link that says "Didn't get code", and then she can have it code sent by email. Once in her account she should be able to remove autopay or pause her subscription:
