Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I’ve updated my iPhone 11 to OS 16.1.1 and am now unable to receive any calls. Anybody else experiencing this?
Hi there.So I ended up in hospital July for knee surgeries my first day there my phone was stolen. I ended up having two more surgeries and caught covid which prolonged my stay til last month.I'm only just now able to report my stolen phone. I was b...
Sorry I forgot my password
I forgot if I set up automatic payment for my account
No matter how many times I try....I get the pass code via text then reset my password. Then I try to log in and it never works. I've tried about 7 times now
Does accepting the 2GB Christmas bonus change me to the new points system? I’m currently on the old rewards system and do not want to be changed to the new system. I’ve read in a few different forums that accepting this offer changes you to the new...
Hi my friend go this message from Public Mobile today why have i not received this message and the gifts as well??"To get you in the spirit of the season, Public Mobile is giving you a one-time gift of 2GB of free data and 500 free intl. long-distanc...
Hello, I recently received the holiday bonus mins "500 one-time Int'l LD bonus", and I wonder if it includes outgoing calls from Canada to the UK. Thank you!
Francais
Hi, I bought a new smartphone and it supports e-sim. how to configure it on my android 13?
After reading some posts, I believe I may not have completed the porting process. I ported my number over a month ago and didn't keep my old sim in to complete the process. I initially thought this whole time it could be my phone. I tried a bunch of ...
I just got a new phone, a Motorola G Power 2022 and I put the SIM card in and I can receive texts but incoming calls go straight to voicemail. How do I fix this?
Hi,I will be traveling to the USA for 5 days next week. I have an iPhone 8 with a 15$/3G plan.Can I use my plan with a roaming pass for USA or I have to change plan?Also, when purchasing a roaming plan does it allow me to use my regular plan in the U...
I can not sign in to my account because it does not recognize my email address I used to set up my account and therefore I can not make the necessary payment changes.
I do not the chat robot very helpful, should have some more common sense questions
How do i access a receipt for a phone i purchased to check if warranty is still available?
Free one-time gift message was deleted. How to recover messages?
I can't access My Account to pay invoice
Not present in the add ons section of my account. What’s up?
I accidentally sent the STOP request for promotions and would like to add permission for those to continue. Please advise as to what steps I need to take to reinstate my permission to receive.
hi Team,i lost my sim card how to get new sim for same current number i have?
I will have to return my new phone to public mobile if I can't get it up and running. I can't get smart switch on my old phone and I need to find somewhere to buy a wire that can join my two phones together.
Does any one know a way to get the referral code without loging in to 'My Account '?
I used a prepaid card to activate my account. I have autopay set to off since there is only a couple of dollars left on the card. I am going to buy some vouchers to add to my account so I will be carrying a balance in Available Funds.I activated on t...
Hi Team,I came to India for 2 months and I don't have the roaming enabled here in India. In view of the same, I would like to ensure that my SIM is not deactivated. Can I request you to let me know how I can be of sure that my account is still active...
Hi, I transfered my phone number to another phone carrier a week ago, and since then I can't log on to public mobile my account and can't receive emails (I checked spam/junk/ and all folders).Password wouldn't reset because either of the verification...
Hello, someone mentioned yesterday in one of the posts that the 15 GB plan was available for new activations for $40. Can someone tell me if this is correct?
People try to call me but it says it’s not in service
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