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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Account pin and number verifying

my number is stuck on verifying for close to 24 hours now and I’m not able to use the number for my iMessage/Facetime. I also don’t know how to find my account pin. Any help is appreciated

haven't received a SIM card by mail

Hi Ordered on April24 and estimated delivery date on May3. Still haven't received it yet. Is it normal or any number I can reach to? Please advise. Thanks!

Resolved! Canada US Plan doesn't cover calling US from Canada?

Agent just told me that in the $34, 50GB Canada USA plan, I cannot call a US number from Canada. I will have to buy an addon package, is this true? If it is then isn't it false advertising?

Looking for referral code

Hi,Looking for referral code.Does Public mobile do credit check while taking new connection?

Texting not working after transfer to public mobile

Does anyone got a solution to regain access to texts?Thxs

Mobile Data

I am having issues with my data, I have lots left, and I have tried the network reset but it still is not working. It seems to work on and off.

I lost my referral points after moving into the new points reword?

Resolved! Port phone number from fonus mobile

I have asked to port my phone number from fonus mobile. It seemed to finish successfully but I still receive call and text on fonus app. Public mobile app indicates my phone number there. What do I need to do to port my phone number from fonus mobile...

Copy of bill

Hello, I am looking for a copy of my last bill. The number has been switched to a new provider at this time.. How can I obtain a copy

Taking Public Mobile phone to United Kingdom and Cyprus

Hi:I am a Public mobile customer. Can I take my current phone to the United Kingdom and Cyprus?We are off to the vacation in August 2024.Thank youYashoda

Phone number not eligible for port

I am a new customer trying to get things set up. When I try to port my existing phone number to Public, I receive an error stating "Phone number not eligible for port".

Resolved! Calls over WiFi

Does Public Mobile allow calls over WiFi?Many thanks

Getting Points

Does anyone see referrals since being moved over to points system?

transfer of phone number

Accidentally changed by existing public mobile number to my daughter's mobile number which was on fido network. Can this error be reversed. Actually, I wanted to transfer my daughter's mobile network from fido to public mobile. Right now, my public s...

Need my $ discount back please

one thread is enough, thanks

How to cancel line

duplicate thread

Want back discount

Please continue the discussion in your existing message thread.

Want to keep current discount

Add - ons

I would like to add free US calls to my account as i was told that is free, and availble till May 20-2024please advice.thank youAly

Need help to get back discount

Resolved! Does your account automatically cancel when you port to another provider?

I can no longer login to my PM account since I ported my number to another provider. Can I assume no further payments will be taken from my card?

Phone cost increase

Why not getting the original discount

Phone on hold now I’m resuming it and it’s not giving me the discount anymore that I had.

Resolved! Does 5G Plan Allow You to Set iPhone Xs to 3G Network for Low Data Consumption?

I want to watch playoff Hockey remotely. I don't mind watching low quality video (which 3G network seems to provide) as long as I limit the amount of cellular data consumed. Even though my iPhone Xs doesn't support 5G, I want to upgrade to a 5G plan ...

Sim deactivation

I stopped paying for my plan a while ago but I want it back so I logged in to my account and it said “resume activation”. When I click on it, it brings me to a page that says error: (xxx). And says to try again and I did but same thing again. Can I s...

Resolved! Upgrade plan now and downgrade later

If I upgrade my plan to 5G now (because I need more data just for a couple months), can I later downgrade back to 4G when I no longer need the extra data?

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