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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Change my credit card and login

Hello, my husband has the login account for my cell phone. I pay public mobile with a credit card. I cannot get into the account and my husband is separated from me. I want my cell phone under my account and I want to change payment methods

How are Rewards applied to a 90 day subscription

Hi.Over the years, I've accumulated $7.00 in rewards. $2.00 for autopay, $3.00 for loyalty and $2.00 for referral. If I'm on a 90 day subscription, do I get a $7.00 discount for the 90 day period or a $21 discount. Claudio749

Resolved! Adding a New Phone to Profile

Hellotrying to add a second phone to my account profile and the chatbot says I need to navigate to "profile" section and select "add a device". I cannot find this link in the profile section. When I try to select a new activation subscription from t...

1 Month free

I signed up for 34$ ,50gb plan on December 27th , do I qualify for 1 month free.Thanks.

Changing CC#'S and customer service that is inneffective

Am I the only one having trouble updating my CC? One would think it would be simple, but apparently this is beyond the abilities of their alleged technical team.

Overpayment for January

I can not cancel a double payment for January. Not able to open a ticket. Says, Error has Occurred.

Payment on Account

Connection error

I tried to sign up with public mobile using an esim. I got a text saying everything is working however I have no network connection it just shows SOS where my data should be. Public mobile also won’t allow me to submit a ticket. It just keeps saying ...

Locked out of Account

I have another account with public and I currently can not get into it. I think when I set it up I mistyped my email address. Everything I enter does not work. The phone is working and I know the password but I can't get into my account to fix it. Wh...

Phone plan upgrade/upcharged with out our knowledge or consent

We have been signed up for the $35/20 GB per month plan but just notice that a couple months ago we were being charged for the $102/60 GB per month plan. Tried to open a service ticket with the link provide thru the chat, link was to a dead page. N...

Resolved! Will I lose my add-ons when I change my subscription?

Hello, I would like to change my subscription to the 90 day with 40gb data at 4g, but when I was about to do so I saw a note that said "changing your subscription may cause you to lose data add-ons". I have one-time international minutes and bonus da...

Resolved! Number transfer failed due to incorrect MEID

Hey @CS_Agent! I made a mistake during my request to transfer my number by providing the incorrect MEID for my phone and have been advised the process failed. How do I go about providing the correct information to successfully transfer an existing nu...

Locked out of 2 accounts

Hello, My phone is not working and I have been locked out of my account since January 26. In order to submit a ticket I had to make a second account. You have also locked me out of that account. I need to cancel my phone plan immediately. Can some...

Vacation in europe

Constant error message

"Sorry, we’re not able to process this request at this time. Please try again later." Is all I'm met with after attempting to edit/change credit cards and resume payment. I've been trying for a week now, everyday it fails on both the website and mobi...

I didn't receive my Physical USIM card

On Dec. 28, I bought a promotion plan to switch to publicmobile. The PLAN should give me a free USIM (Physical USIM).But I haven't received that USIM yet, and neither did my family who bought the same PLAN.One of my family member found out that if h...

Anyone get their December community reward yet?

I am still not getting my december one and January has passed.

Can’t recieve a text to confirm my identity

I can’t receive the text to confirm my identity because the phone I am trying to set up is for someone with dementia and has no texting capabilities…can the code be sent to the email?

Tips for transferring phone number from Zoomer Wireless to Public Mobile

Hello all!I had a lot of trouble transferring my phone number from Zoomer Wireless before finding the solution, so I wanted to share it here.1) Instead of providing the IMEI, provide your Zoomer account number2) Your Zoomer account number is 9 digits...

No incoming calls with new lines

Ported 2 lines yesterday, but have no incoming calls or texts. I can make calls and data seems to work.Please help, thank you

Sim puk

How do I get a sim puk code?

Resolved! Account Access Issue

I am trying to help a friend who has lost access to her account . Can a moderator please help.Thankyou

The add funds feature SHOULD BE first and foremost on the website and app.

The make a payment feature is next to impossible to locate. Quite ridiculous. They want you to subscribe foremost. Which is not an option for many people. I personally do not like auto withdrawals from my account.

Differenc Between $40 and $39 plans

What is the difference between the $39 plan with 30Gb of data at 4G and the two $40 plans with 50Gb or 60Gb of data at 5G ? It seems that for the same money I can get 60Gb at 5G or 30Gb at 4G. Why would anyone take the 30Gb plan of there is no diff...

Account has been locked for days

My sister is trying to get into her account. She got locked out and the message said to wait for an hour. She tried to reset her password and was still told that the account is locked and to wait one hour. It is now 4 days later and it seems that it ...

I keep getting notifications of "no mobile data service. Temporarily turned off by your operator"

On Samsung Galaxy S22 phone. 4G plan. I searched in Community and found a few others looking for answers as well but no solutions I could use. It keeps sending these error messages a few times an hour, very annoying. Any help would be appreciated!

Resolved! ordered Public mobile SIM cards, but received TELUS SIM cards, not working

Hi thereI ordered Public mobile SIM cards.but received TELUS cards and they are not working.and these SIM card numbers are not accepted by the PUBLIC MOBILE website.because starting with 89122-30102-XXXXX-XXXXthey are not starting with 89122-30000-XX...

Resolved! Anyone else having this issue??

So I signed my neighbor up yesterday with Public Mobile. She wanted the $34 x 90 day offer. When I signed her up it wasn't there. So I thought it expired. So I signed her up on the $50 plan. I'm looking today and the $34 x 90 is still available yet ...

Data Plan Not Working

I had purchased for my father's cell plan with Mobile the 90-day 90GB data plan. He is currently in hospital, very ill so he wanted to be able to chat with his family and friends via video. He previously had the monthly $15/mo. 100 mins / 250 mb plan...

Int'l calls to Netherlands not working suddenly

I call these numbers regularly, but now I get the message, "the number is not in service", which is in fact not the case.Is there anything happening that is preventing the calls from connecting to NL?

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