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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1255 Views
  • 19 replies
  • 11 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 29929 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41739 Views
  • 185 replies
  • 29 Bravos

nightmare

if you have not yet signed up with public mobile, DONT!  i have never had such a horrific experience as i have had with this company. It is not worth it!!!

liane_44 by Good Citizen / Bon Citoyen
  • 4529 Views
  • 64 replies
  • 1 Bravos

Resolved! Reactivate service, can't login

@CS_Agent Need to top up and reactivate.Have new SIM as old phone was lost.It keeps sending verification text to inactive number to login.What can I do?I can provide my number/ other login email upon request.Abdul

iLikeGreenTea by Great Neighbour / Super Voisin
  • 533 Views
  • 4 replies
  • 0 Bravos

the question about new promotion plan

@CS_Agent I just switched to Public days ago and subscribe the paln of 45 bucks for 30 GB....and now the same plan for new customer is 40.00...can i ask plan match

Xiang99 by Good Citizen / Bon Citoyen
  • 326 Views
  • 2 replies
  • 0 Bravos

give a text offer to family member

hi,  I received a text message offer that I want to give to my wife who is a public mobile user for a long time but did not get the offer.  is this possible? 

sofa by Good Citizen / Bon Citoyen
  • 603 Views
  • 5 replies
  • 0 Bravos

Resolved! Voicemail Setup

How do I setup my voicemail without recording my name or a greeting? When I call my voicemail, it asks me to record my name and I can't skip it.

ruby15 by Great Neighbour / Super Voisin
  • 675 Views
  • 3 replies
  • 0 Bravos

New Sim is not receive

My friend order a new sim and she didn't relive after 7 business day. any idea?

007p by Great Neighbour / Super Voisin
  • 343 Views
  • 3 replies
  • 0 Bravos

Resolved! Activation didnt complete, I dont get text to fufil activation process

I didnt get a Text to port over my number and without this my account is in a state of limbo since I cant access my Public Account App to do anything since it requires a text from Public to confirm Identity and I cant get my number ported from my old...

DCBerry by Great Neighbour / Super Voisin
  • 662 Views
  • 4 replies
  • 0 Bravos

cancelling a new plan that was changed in error

I received a text message for a new PM plan opportunity, but instead of hitting delete, I mistakenly said yes to the offer.  I do not want to change my plan, how do I correct this error of hitting the wrong key?

Sara2023 by Great Neighbour / Super Voisin
  • 362 Views
  • 3 replies
  • 0 Bravos

Resolved! Any preference to subscribing to PM, website or ios app

When I begin the subscription process a charge for the sim card is included in the cart. But I already bought the sim card at a local dealer. There doesn't seem to be a way to avoid getting charged for a sim card that i don't need.Can this be avoided...

sbennett by Good Citizen / Bon Citoyen
  • 657 Views
  • 5 replies
  • 0 Bravos

Just paid for subscription says it’s expired.

I just got a subscription and activated my eSIM. Log into the app and says my account is suspended pending payment and says my subscription was for july31-august30. It’s august 31st today. Already unhappy with my switch. 

Kyleshura by Good Citizen / Bon Citoyen
  • 1673 Views
  • 17 replies
  • 1 Bravos

Billing

@CS_Agent  I overpaid my acct. How to correct ?

Yevgeny by Great Neighbour / Super Voisin
  • 307 Views
  • 3 replies
  • 0 Bravos

Updating payment information

I have been trying to change the credit card number to pay my subscription but every time I hit the “zero” it repeats the number 3 times.  I thought it might be my keyboard, but now have tried 3 different computers with the same results!  Must be a p...

Treasurer by Great Neighbour / Super Voisin
  • 354 Views
  • 3 replies
  • 0 Bravos

New customer- problems

Hello people I'm new to public mobile. Just ported over from rogers and having problems. I cannot recieve cell calls from my wife and cannot recieve certain text messages. For example multifaceted authentication code text messages are not recieved by...

Tyhutch by Great Neighbour / Super Voisin
  • 622 Views
  • 6 replies
  • 0 Bravos

Receipt spelling mistype

Hi, I have downloaded the invoice and realize that the spelling of Receipt on invoice is mistyped please fix it @CS_Agent

afzaal by Great Neighbour / Super Voisin
  • 441 Views
  • 4 replies
  • 1 Bravos

Update Payment Method

Trying to update my payment method, as I have a new Credit Card, but keep getting error message and try again later.  Been trying for 3 days now and still getting the same error message. the card is activated and double checked with credit card compa...

JohnCC29xy by Great Neighbour / Super Voisin
  • 282 Views
  • 1 replies
  • 0 Bravos

Locked out can't submit a ticket

Been trying to get help for almost 24 hours now. I got locked out of my account and can't submit a ticket to get help - I have 4 accounts and 2 major issues atm

BUff1 by Great Neighbour / Super Voisin
  • 281 Views
  • 2 replies
  • 0 Bravos

New Phone set up

Hello, I am trying to activate a new phone. I have a Public Mobile SIM card inserted, I have downloaded the Publc App but can not get past "Register Now". I get "eversafe.id.telus.com" but only a blank screen- no place to enter data. Suggestions?

John54 by Great Neighbour / Super Voisin
  • 570 Views
  • 5 replies
  • 0 Bravos

Resolved! $40 5G available to existing customers?

Hi,When I browse Public Mobile website I see a 5G plan 30G for $40. However, when I log in to my account and try to change my plan to that offer, it is not available. Is that promotion only available to new users?Tim

TimC by Good Citizen / Bon Citoyen
  • 639 Views
  • 3 replies
  • 0 Bravos

No Service - Data or Phone

I set up a new account on a new phone yesterday and just realized that although my phone shows me connected to Public Mobile, I do not have a data connection and I can't place calls.Please help@CS_Agent  

John8823 by Great Neighbour / Super Voisin
  • 707 Views
  • 7 replies
  • 0 Bravos

Number transfer

Hi,I requested the number transfer yesterday and wasn't able to reply to message to confirm the port out and it says that the request was expired.Is there any direct number I can reach out to public mobile to re-initiate the port out?

Hyunsuk by Great Neighbour / Super Voisin
  • 270 Views
  • 2 replies
  • 0 Bravos

Resolved! Voicemail

I can’t access my voicemail. Can you help?

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