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Forum Posts

[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Ck_PM by Public Mobile
  • 2440 Views
  • 21 replies
  • 6 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 17693 Views
  • 124 replies
  • 31 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 28756 Views
  • 184 replies
  • 27 Bravos

service

Why do I have to put + for toll free numbers and 1 for local numbers? It has started a month ago? Anyone else has this problem? If I don't do it, it tells me that the call can't be completed as dialed. How do we reach anyone who can fix this and yes,...

AlaKa by Great Neighbour / Super Voisin
  • 388 Views
  • 6 replies
  • 1 Bravos

Passing my account to other person

Hello,I am trying now to give my account to a frend.How can i delete my emailIt was already change the acct name but I cannot edit the email address.Thanks 

MYCHEF by Good Citizen / Bon Citoyen
  • 331 Views
  • 4 replies
  • 1 Bravos

Payment

Need help adding my voucher*611 don't work and i can't sign in to online self serve

jason78 by Great Neighbour / Super Voisin
  • 184 Views
  • 1 replies
  • 0 Bravos

Data not working

I have only used up 2 GB of data out of my 15 GB plan yet my data has not been working for the past 2 days. 

Anumali by Great Neighbour / Super Voisin
  • 353 Views
  • 6 replies
  • 0 Bravos

Can’t call

My phone won’t even call *611 so I can load money into my account it hasn’t worked in four days I’m ready to switch carriers soon if these issues aren’t fixed!!!

Chrisfaddies by Great Neighbour / Super Voisin
  • 292 Views
  • 3 replies
  • 0 Bravos

When I make a call it says phone number is disconnected

For the past few days whenever I make a call it tells me the number I am trying to reach is not in service. This is not true, every number I tried to call is still in service. I can’t even check my own voicemail.My spouse is also with Public and his ...

Lyndsay by Good Citizen / Bon Citoyen
  • 1265 Views
  • 11 replies
  • 0 Bravos

Can't log on to make payment

i cant log into make payment.Keeps sending me a code then back to log on screen and then same cycle?

KGF by Great Neighbour / Super Voisin
  • 421 Views
  • 8 replies
  • 0 Bravos

Can't make any phone calls

Hello,My account is active but i am unable to make any calls. i tried restarting my phone and resetting network settings, i even put my SIM in a different phone but no luck. Has anyone encountered this problem? How do i get this resolved?Thx

ctaljeh by Good Citizen / Bon Citoyen
  • 559 Views
  • 10 replies
  • 0 Bravos

Resolved! Deactivate an account

Hello,I would like to ask how can i deactivate my account,I had a lot of trouble that was going on as my phone cant receive phone calls.Found out that Rogers said it is not properly ported . ? That's why my number that i am using is on two service pr...

MYCHEF by Good Citizen / Bon Citoyen
  • 354 Views
  • 2 replies
  • 0 Bravos

Why is coverage in North Welland also non-existent?

I literally can't make or receive a call. Data? If I'm really lucky and keep the phone within a 1in square perfect location, I might have data access for 5 seconds. The problem isn't my phone. Change to a different provider?

asdfi21389 by Great Neighbour / Super Voisin
  • 491 Views
  • 7 replies
  • 0 Bravos

Do carriers have a block list for texting?

My employer has used Twilio for a long time to text staff and clients.  Today my employer is receiving "Blocked by carrier" when texting any local carrier (PM, Telus, Rogers, etc).  Twilio says the issue is with the receiving carrier.  Does public mo...

Van9018 by Great Neighbour / Super Voisin
  • 311 Views
  • 1 replies
  • 0 Bravos

call call out or *611

this happened to me a couple months ago, it was resolved within three hours. I’m trying to reactivate my account every call I make  to *611 had droppedfrustrating!!!

dezmoore1 by Great Neighbour / Super Voisin
  • 152 Views
  • 1 replies
  • 0 Bravos

Resolved! Lost my SIM card accidentally. What do I do?

I lost my SIM card on a plane returning to Canada. I just want to replace it, and keep my same phone number and plan. I'm trying to purchase one, but keep being sent to a page that tells me what to do, but won't let me do it. My account is Active and...

Can’t call

The three last days l can’t call and l can’t receive calls

Ahcene5 by Good Citizen / Bon Citoyen
  • 224 Views
  • 2 replies
  • 0 Bravos

USA Roaming won't accept selection

I keep choosing the $30 for 15 days data plan, select the appropriate box and submit. The invoice says approved but no money is deducted and nothing happens. There are sufficient funds in my account. This is the the second renewal. The first applicat...

georgelaidaw by Great Neighbour / Super Voisin
  • 259 Views
  • 3 replies
  • 0 Bravos

You keep sending me to places you can’t do anything

Stop sending me to sites where I can’t do anything you wanted verification that you were talking to me i gave you mmy account number so get with it and send me my text so i can verify i am leaving and want my phone number transferred to a different p...

Flip1 by Great Neighbour / Super Voisin
  • 610 Views
  • 12 replies
  • 0 Bravos

Resolved! compare $40/15GB plan to the $45/20GB plan

I recently dropped my plan from the $45/20GB plan to the $40/15GB plan.  I do not read it anywhere, but is everything that same, including voicemail with the $40 dollar plan ?  - other than the amount of data of course ? 

johnny5 by Good Citizen / Bon Citoyen
  • 645 Views
  • 5 replies
  • 1 Bravos

611

Why can't I call 611 to put in a new card? It hangs up right away. I've also tried to reset password on my public 

lairddoug1 by Great Neighbour / Super Voisin
  • 252 Views
  • 1 replies
  • 1 Bravos

Resolved! How to Call UK Number?

I bought the UK call add on. How can I call a UK number? Do I need to dial something first, or just dial a number starting with 44?

Resolved! Nothing works! … going in to day 6!

No data. Cannot call in nor out. Cannot retrieve voicemail. Cannot log into online account. Cannot reset password. This is becoming a safety issue! I’m heading into my 6th day with no service! Unacceptable!Paying in full. No resolution within a reaso...

Maisie by Great Neighbour / Super Voisin
  • 592 Views
  • 7 replies
  • 0 Bravos

Call forwarding stopped working

Hi,Can someone at Public Mobile admin re-set up call forwarding for my phone xxxCalls should get forwarded to +1 yyy. My account is active but I am currently outside the country so help me please. It is urgent.It was working all these months and now ...

tgifmyway by Great Neighbour / Super Voisin
  • 603 Views
  • 4 replies
  • 0 Bravos

Resolved! My account is truly messed up now

I was out of the country for 41/2 months and forgot to add money to my account before the 90 day deadline. My account got closed and I lost my number. It was suggested to me that I order a new sim, open a new account and plan and then try to get my o...

Fletch12 by Good Citizen / Bon Citoyen
  • 405 Views
  • 2 replies
  • 1 Bravos
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