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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11097 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22037 Views
  • 181 replies
  • 24 Bravos

Resolved! Minutes stuck at 53 in usage panel

Hello all . My minutes in usage panel was stuck at 53 minutes last month and upon renewal today it's still stick at 53 minutes. Data was renewed correctly. Any clues?

chuckbeyer by Great Neighbour / Super Voisin
  • 326 Views
  • 4 replies
  • 1 Bravos

Resolved! Promotion not applied

I added 15gb for 40$ promotional plan and when my invoice was paid my plan was not switched.

Lbilkey by Good Citizen / Bon Citoyen
  • 309 Views
  • 6 replies
  • 0 Bravos

Invoices

Hi, I need invoices from January 2022 to December 2022, how do I get this?

husdaman by Good Citizen / Bon Citoyen
  • 251 Views
  • 3 replies
  • 0 Bravos

Billing credit card payment

I changed my credit card number for billing and my payment was taken from the new credit card successfully on October 20.  My November payment did not go through and I had to make a manual payment to get my phone up and running again.  The reason it ...

Habarc1 by Great Neighbour / Super Voisin
  • 172 Views
  • 4 replies
  • 1 Bravos

4GB data bonus missing

Hello, I signed up last year and I got my promotional data but they also gave me a one time bonus of 500 minutes and a one time 4 or 4.5GB data bonus at Christmas last year. I no longer see the 4GB bonus in my account and I didn't use it.

fail

how am i able to send or receive pics which i cant

pucke by Great Neighbour / Super Voisin
  • 306 Views
  • 8 replies
  • 1 Bravos

Downloading Usage History

I am happy that Public Mobile has finally allowed us to download the Usage history. But, the downloaded details of the usage history is missing the time of the message or phone call and the date is repeated twiceHere is example of the downloaded file...

edinez by Great Neighbour / Super Voisin
  • 258 Views
  • 4 replies
  • 0 Bravos

Resolved! free sim card with CPO phone purchase?

Hi everyone,i recently bought a Samsung a13 phone from PM phone section, but i never receive the free sim card with in the package, i remember i saw:"Free Public Mobile SIM Card included with each purchase of a Certified Pre-Owned phone."How can i ge...

Meowington by Great Citizen / Super Citoyen
  • 400 Views
  • 4 replies
  • 0 Bravos

Alcatel Pre-Owned Phone Model

Hello, Can someone tell me the exact model of the Alcatel smart phone that they are selling for $79?Is it the Alcatel 1B 2020 model, or the 2022 model or some other model? Thanks,ENzo

edinez by Great Neighbour / Super Voisin
  • 248 Views
  • 3 replies
  • 1 Bravos

Resolved! Stuck on the 5GB plan

What’s going I was not even switch to the 15gb plan yet? Today is my renewal and I already click it like 15 days ago

spoon by Great Neighbour / Super Voisin
  • 259 Views
  • 3 replies
  • 0 Bravos

Public mobile sim card issue

I recently got a new phone for a friend. I bought a pm sim card for her. Her new phone can make calls but cannot receive any calls.

Tunku by Great Neighbour / Super Voisin
  • 197 Views
  • 2 replies
  • 0 Bravos

Resolved! ZTE Cymbal 2 -- Cancelling Amber Alert Message

I recently helped a 97-years old senior purchase a ZTE Cymbal 2 flip phone through PM -- essentially for use in an emergency, and he has settled down with it well. Recently, he received an Amber Alert which seems to have stuck on his mini screen. He ...

sa7375 by Town Hero / Héro de la Ville
  • 6838 Views
  • 14 replies
  • 2 Bravos

Can’t log in to my account

Hi. I have an account linked to this phone number that I need to cancel but I can’t log in to my account, and I am not receiving the security code to my phone or my email when I try to change the password. 

marion7034477 by Great Neighbour / Super Voisin
  • 661 Views
  • 6 replies
  • 0 Bravos

Transfering calls and/or messages to EU SIM

Hi, I moved abroad (Belgium, Europe) and have no cell service with my PM SIM. Does anyone know of ways of using a virtual SIM transfer service that makes it possible to have messages and/or calls to the PM SIM transferred to my Belgian SIM in Europe?...

Ronaldclays by Great Neighbour / Super Voisin
  • 200 Views
  • 5 replies
  • 0 Bravos

Refund request

Why did PM automatically started a new cycle?I have disabled my pre-authorized payments.Please provide refund

edcunn by Good Citizen / Bon Citoyen
  • 471 Views
  • 12 replies
  • 0 Bravos

Any cautions on using a new Pixel 7 Pro with Public Mobile?

I've got the $120 12 GB 90-Day Plan, and have been quite happy with it for a number of years through a couple of phones, lastly a Galaxy S9 (with the exception of US data plans the last year or so...). Just ordered a Pixel 7 Pro, and wondered if ther...

WRXFiles by Good Citizen / Bon Citoyen
  • 623 Views
  • 4 replies
  • 0 Bravos

Resolved! Is the TCL 30XL compatible with public mobile?

Is the TCL 30XL compatible with public mobile?https://www.amazon.com/TCL-Unlocked-Display-Smartphone-Quad-Camera/dp/B0BCVRSWV5?ref_=ast_sto_dp&th=1 I want to get a phone but I want to get a cheaper one online it doesn't say its not compatible but its...

Dustylove414 by Great Neighbour / Super Voisin
  • 230 Views
  • 2 replies
  • 0 Bravos

activation

activated account and paid for first month.  public mobile will not come up on iPhone 11.  previous provider was Telus through work.  how on earth do e get public mobile to come up?  have been turning phone off and on to reboot for 24 hours

cjvg by Good Citizen / Bon Citoyen
  • 354 Views
  • 8 replies
  • 0 Bravos

US roaming package for $20

I just tried to purchase the $20 US roaming talk text package and checked my credit card and there are two pending payments for $22.60, can you please cancel one of them?

BMusial by Great Neighbour / Super Voisin
  • 232 Views
  • 5 replies
  • 0 Bravos

Resolved! Help

Need link to chat with customer service agent. 

Terri86 by Great Neighbour / Super Voisin
  • 215 Views
  • 2 replies
  • 0 Bravos

Resolved! data usage/cost

paid $35 on 18th, added $15 after, almost out of data? $50 for 2 days?

guyc by Great Neighbour / Super Voisin
  • 249 Views
  • 5 replies
  • 0 Bravos

Thoughts on new $40 30 day 5GB unlimited Canada call/text on 4G

I currently have the old (very old) $120 3 month 12GB unlimited provincial talk / international text with LTE.  I have several loyalty and other perks that drive my bill down to 30 and change. Will changing my plan reset any of those perks? The way I...

apearse by Great Citizen / Super Citoyen
  • 501 Views
  • 7 replies
  • 1 Bravos

Resolved! Can’t receive incoming calls

Hi there,I referraled a friend a few weeks ago and helped her active her SIM card. But she still can’t receive in coming calls. How can I help her to fix it? Please help. Thank you very much.

Abby5 by Great Neighbour / Super Voisin
  • 433 Views
  • 8 replies
  • 0 Bravos

unregistered sim

Why is my phone suddenly saying that I have an unregistered sim when I have been using it and paying my bill?  What caused this to happen?  I was able to fix this by turning my phone off then back on again, but don't want this to happen again.  What'...

GlennForward by Great Neighbour / Super Voisin
  • 175 Views
  • 2 replies
  • 0 Bravos

3G to 4G upgrade

Hey I see you can upgrade to 4G -15GB for $40 in plan details on sign in page,is this correct?Also, if so any  around a 4G special from 3G to smaller gig plans like a $30 -7GB deal, I only have $25-1GB plan and rarely need more so I wasn’t to go to $...

Scamp by Good Citizen / Bon Citoyen
  • 285 Views
  • 5 replies
  • 1 Bravos

Use iPhone 13 in us

I have the $60 us plan, grandfathered.will my iPhone 13 still work properly in us after the end of the year.  I understand most major players are changing from 3G.   Will my phone go to LTE automatically??  Expect to be south for approx 3 months

Donski51 by Good Citizen / Bon Citoyen
  • 727 Views
  • 19 replies
  • 0 Bravos
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