Change of payment method

[Masoud427]

I'm trying to change my payment method to another account but always receive failed and I should try again, what should I do now?

[Dunkman]

@Masoud427 

Several customers still having issues with updating payment information.  

Here is some more troubleshooting advice from PM:

If you are still experiencing issues with your card please note these details:

• Log out of your account and relog in before updating your card
• If you attempted to update the same card multiple times please try again tomorrow or today with a different card as there is a daily limit on update attempts for security purposes. 
• Make sure that your credit card postal code matches your phone number's area code
• As always, please be sure that you are inputting the correct card details

If you need to pay right away, you may want to consider getting a payment voucher either instore (ie. Shoppers, Canadian Tire, shell gas) or online (recharge.com - service fee applies).  

As mentioned the website is finicky, you could try a different web browser, clear cache or incognito mode.  Or try a different device.  

[hairbag1]

@Masoud427 

are you using a valid Mastercard or Visa debit ? Make sure to confirm zero's and O's. Make sure to use correct postal code.

added..try using a laptop but use incognito mode / Private mode.....see if that helps.