Cancellation of contract

[pauljoseph]

Hello,

   I cancelled my account 2 months ago (on-line).    But, I am still be invoiced monthly.  Please cancel the account and confirm the cancellation.  Thanks.   ***@****

[hTideGnow]

HI @pauljoseph 

you cancelled your account 2 months ago, may I know how you cancelled it? ported out the number or you disable Autopay ?

Can you still login My Account?  if yon check Payment page, Manage Subscription and check if "Subscribed" is toggled on or off

[Sansan]

In order to cancel the account you have to disable the autopay. This will un-subscribe and after 90 days of non payment, the account will no longer be charged. If you have already done this and still be charged then you can submit a request to Public Mobile and the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[abtest]

@pauljoseph- what did you do / how did you cancel (2 months ago)?  Are you able to log into your account?  Either way, you should contact a CS rep (click link below) and have them clean it up.  They **Might** be able to get you a refund.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437