Cancel

[Dt8]

Hi I am wanting to cancel my plan with you guys, I just switched over today and that was a big run around first of all and then when I finally got switched over I can’t watch any videos, video calling is horrible quality and I’m in the city so I’m not very hopeful when I go home in the country. How do I cancel and do I get charged for the whole month or can I cancel and get refunded thanks

[Handy1]

@Dt8  Sorry no live support , but you can engage support private message I left you the link for support in my last reply to you 

[Dt8]

I opened up a chat but it’s just the robot can you talk An actual person

[Phil_Adelphus]

@Dt8   It sounds possible that something isn't working right, why not open a ticket with customer service (use the chat icon bottom right of this page) and see if they can fix it before deciding to leave.  I'm in a rural area and Public Mobile works fine for me.

[Handy1]

@Dt8  Public mobile is prepaid and no refunds if you want to cancel easily and keep phone number port number out to new carrier and it will close the account . If you don’t care about the phone number you can turn off auto subscribe in your account 

Turn auto subscribe off/on

Or you can ask support to remove your credit card info on file right away to ensure you don’t get charged again 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage