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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 118 replies
  • 30 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 184 replies
  • 26 Bravos

Unknown Caller

Hello,My mom setup an ignite phone service with Rogers. Every time I call her using my phone it comes up as “unknown caller”. Is Public mobile blocking my caller id?

Msawers by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Don’t have access to email account

Hey there! I’m trying to login to my account to make a payment. When I login with my email and password, it asks me to verify the account via email. I no longer have access to this email account, and I cannot find a number to call or email address to...

MRGRIFF by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Whats needed to port a seniors landline to Public?

Ive helped many others port cells to PM, but never a landline.  And coming from a senior, they have no email address, and I doubt there landline can receive SMS. So what will be needed to port a Rogers landline to PM?  Will the Rogers account number ...

thegman by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

no phone service

hey I recently switched to public mobile and when I switched I was told that everything would work very smoothly and they would port my phone number. However, I have not been able to use my calling for almost a month now. it is very frustrating as th...

sophiegay by New Neighbour / Nouveau Voisin
  • 8 replies
  • 0 Bravos

Change plan on renewal date not working.

Hello, For the past two months now I have been scheduling the plan change from the $55/month 20Gb plan, to the $40/month 15Gb plan - for whatever reason, both attempts at scheduling the plan change have failed. I would select the option to change my ...

cgrey by Great Neighbour / Super Voisin
  • 6 replies
  • 1 Bravos

Cross connected call

I was speaking to a company and needed to do a conference call. I called the other number which was saved to my contacts so no misdial, and it connected to someone not at the phone number I dialed. Do cross connections still happen with cell phones? ...

Colincastle by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

US talk and text addons

I've noticed that the US addons were 10 days (a few months ago) and now are 15 days.  Is 15 days now the only option?  Also, can data be used with the 15 day talk and text roaming plan, or does data require a separate roaming fee?

susellin by Good Citizen / Bon Citoyen
  • 13 replies
  • 0 Bravos

Resolved! Data

Paid for 1gig ad on yesterday but doesn't show in my account 

27atFranko by Good Citizen / Bon Citoyen
  • 9 replies
  • 1 Bravos

Tax Exemption

I'm a status Indian. How would I go about getting the tax exemption from PublicMobile.

Trisharmt by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

new activation problem

Hi, I'm a current Public Mobile customer. I ordered a new SIM card for my wife who used to be a Public Mobile customer two years ago. I placed the SIM order using my account info. Last night, we tried to activate the new SIM using my wife's account (...

lxfyoung by Great Neighbour / Super Voisin
  • 5 replies
  • 1 Bravos

Monthly Statements/Bills

Hi! Does anyone know how to obtain your monthly statements automatically or quickly? This phone is linked to a corporate account, and I always have to send a private request each month to obtain a statement. However, most of the time they either don'...

jim_hu by Great Neighbour / Super Voisin
  • 4 replies
  • 1 Bravos

Resolved! New plan with 4G speed ?

"Hi everyone, I switched my mobile plan from 3G to 4G last December during a promotional offer. I have been using 4G for a few months now and need some help. I am using an iPhone 14 Pro and on the top right of the cellular icon, it shows LTE instead ...

miicmc by Great Neighbour / Super Voisin
  • 5 replies
  • 1 Bravos

public mobile website broken in Firefox

Your entire public mobile website is BROKEN in Firefox and has been BROKEN for 13 months, when will this be resolved? The website only works in chromium based web browsers. You cannot login on Firefox and if you open the developer console there are o...

justindb83 by Great Neighbour / Super Voisin
  • 7 replies
  • 2 Bravos


cant sign int my account and have changed password 5 times

charmaineb by Great Neighbour / Super Voisin
  • 3 replies
  • 1 Bravos


I can't get my phone activated. My number hasn't switched over.

powk65 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

I got charged twice for my account

I would like a refund as I accidentally bought a new package sane day as my bill cycle. I paid $85 for $45 monthly fee.why can’t I talk to a human with customer service!??

Macdad1111 by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

$40 plan with 15GB promo

I signed up for the $40 plan with 15GB promo plan yesterday... but when i log into my account the data only shows 5GB as available...its not showing 15GB....thanks

Nash852 by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

I need some assistance

I need some assistance with my account. When I signed up, I used a refer-a-friend code from my sister who is a Public Mobile customer. She did not receive a text stating she got a new friend. Her code is xxxxxxx. Can a moderator see if this code was ...

sim card

can not active my sim card

liam5 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

US roaming doesn't work

I bought the US add on and even though it shows that my data is on, it seems phone is not connecting to anything. All settings correct. Please advise

florakabora by Good Citizen / Bon Citoyen
  • 3 replies
  • 0 Bravos

Resolved! US roaming

Hi, I’m going to Boston in US this weekend.I stay in US only for 4days, so I try to buy add on.My question is 1. When can I buy add on? If I buy 2-3 days before the trip, it’s nothing affects when I use phone in Canada and after coming back from US?2...

Kyopon by Great Neighbour / Super Voisin
  • 6 replies
  • 1 Bravos

Resolved! SIM card spoofed?

  Hi. I was going through my daughter’s phone and then the account usage history, just checking things out and there are some HUGE discrepancies. The most startling is that there is a phone call to a number that is listed for 38 minutes in the accoun...

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Nbroken by Good Citizen / Bon Citoyen
  • 10 replies
  • 0 Bravos

Resolved! Having trouble accessing MyAccount

Hello,I am new to public mobile and just activated my SIM online. After doing so I couldn’t log into MyAccount.. and when I try resetting password it says there’s an issue. I even got a text after activation saying “Welcome to Public Mobile! An email...

chrisisbrown by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Resolved! Account number

Does anyone know why there is an account number associated with a public mobile prepaid service? I noticed this on my PM profile. It's not like you can add it to your online banking?

jjordon21 by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

Resolved! Bought TCL flip from Public Mobile - it is missing the maps feature?

Hi and thanks for any help. This last week I purchased a pre-owned TCL flip phone from Public Mobile by mail. It seems to be working fine except there doesn't seem to be any maps feature available. I have toggled the 'location' option to 'on'. There ...

simardfa by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos
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