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Forum Posts

Resolved! Rewards

I got my wife to cancel her Koodo account and Sign up with a Public Mobile account today. I didn't realize that I had to get a code before we activated the account. How do I get my 1 dollar a month refer a friend reward and my wife to get her one tim...

Cap34 by Great Neighbour / Super Voisin
  • 678 Views
  • 8 replies
  • 0 Bravos

Resolved! SIM network pin

I just inserted a new SIM card into an old rogers phone. It is asking me for a SIM network pin. Can someone advise?

Velu by Great Neighbour / Super Voisin
  • 410 Views
  • 5 replies
  • 0 Bravos

Phone Service and data!

Lat month I paid for service by voucher..phone worked for calls but data lasted two days!...Paid again this month by voucher..Now phone service is not on at all!!..it sends me sa text saying my payment was successful..however did not turn my phone on...

NovaNova1 by Great Neighbour / Super Voisin
  • 347 Views
  • 5 replies
  • 0 Bravos

Resolved! Refund

I did not use my sim/phone for 6 months and were wondering if it is possible to get a refund or have the money deducted currently for the future months as i have resumed using the service/sim.

rmsr0256 by Great Neighbour / Super Voisin
  • 609 Views
  • 6 replies
  • 0 Bravos

Resolved! Question about referring credit

This month I found only $3 for referral credit,last month I got $5 for referral ,so i think this month my 2 friends left the public Mobile.so I cannot get $2 for referral credit?

Jackhyf63 by Town Hero / Héro de la Ville
  • 475 Views
  • 11 replies
  • 1 Bravos

Resolved! I need my old number ported - cannot find SIMON in order to ask!

I need my old number ported (I'm am activated and currently using a temporary number on PM) but I cannot find SIMON in order to request it. I know he popped up in the bottom right corner of the screen, when I was here the other day - but today it app...

kermodi by Good Citizen / Bon Citoyen
  • 839 Views
  • 11 replies
  • 1 Bravos

credit card

I am trying to activate my new account but it will not accept my credit card. Simon says to not use any symbols or PMB's or suite numbers in the address which I tried, but then it does not exactly match my credit card address. Is there another way fo...

rboydsmith by Great Neighbour / Super Voisin
  • 698 Views
  • 12 replies
  • 0 Bravos

Resolved! Question About Phone Number

Hi, I just activated a new sim and my province is BC but the number they gave me starts with 672. Is it possible to get a 604 number? Kind Regards, Doug

Doug11 by Great Neighbour / Super Voisin
  • 817 Views
  • 6 replies
  • 0 Bravos

Resolved! My old phone is still receiving my calls.

My old number is not connecting to my new phone. My old phone is still taking the calls even though I have cancelled my service with them (Freedom Mobile).

jimdheil by Good Citizen / Bon Citoyen
  • 618 Views
  • 9 replies
  • 0 Bravos

Resolved! vouchers in AB no tax?

Curious if any Alberta residents could comment on their AB voucher experiences. I just bought two $40 vouchers at the Canmore Canadian Tire. I was expecting to pay only GST and save the 7% BC PST, but to my surprise, my credit card was only charged $...

mimmo by Oracle
  • 439 Views
  • 5 replies
  • 2 Bravos

Resolved! ZTE Fanfare 3 supported?

I have a ZTE Fanfare 3 Z852 and was wondering if it is supported. I see ZTE Fanfare in the list but no Fanfare 3.

slugbug55 by Good Citizen / Bon Citoyen
  • 470 Views
  • 4 replies
  • 0 Bravos

Resolved! Cannot Create Account - Activation Failed

Hello,When I was activating an account for a family member, the process failed at the last step and I got a 404 error. I was unable to return to the activation website past the step where you check the eligibility of the phone number (we are porting ...

aandrej by Good Citizen / Bon Citoyen
  • 646 Views
  • 9 replies
  • 0 Bravos

Resolved! Porting from Public Mobile back to Fido

I originally ported from Fido to Public Mobile, and now I'm trying to port from Public Mobile back to Fido. Has anyone else done this before and encountered an issue where the number is still regarded as a Fido number? I was told by a Fido rep who tr...

ali47 by Good Citizen / Bon Citoyen
  • 676 Views
  • 16 replies
  • 1 Bravos

Resolved! Friend's referral code got missed

Hi, is there anyway to add the referral code from a friend after I have activated the phone and signed up? I didn't see anywhere to put the code, so I must have missed it when I activated my new plan. Please help. Thank you.

jar5brem by Great Neighbour / Super Voisin
  • 824 Views
  • 8 replies
  • 0 Bravos

Resolved! Did not get $10 credit from referral code

I used a referral code from my friend while activating the sim as instructed but did not get the $10 credit as said. Is there any way to check why I did not get the credit and any way to get the credit now?

mszayon6 by Great Neighbour / Super Voisin
  • 646 Views
  • 7 replies
  • 0 Bravos

Resolved! Slow MMS

I've received 2 text messages, each with a photo attached.They are taking forever to download. In fact, neither has come through after 5 hours of downloading. Data is on wifi throughout.Is this normal, or a data issue, or a lte issue, or a PM issue?

DanAR by Great Citizen / Super Citoyen
  • 787 Views
  • 16 replies
  • 0 Bravos

Umdigi

I am considering buying two different models of Umdigi phones and am wondering how compatible they are with Public Mobile and which one would be more compatible. I am considering the Umdigi A3X and Umdigi A3S. Thank you

elhota1 by Good Citizen / Bon Citoyen
  • 738 Views
  • 29 replies
  • 1 Bravos

Missing something

Hi I am wondering if I'm missing something with the suspension service.It's like this: my phone was stolen, so I suspended my service. In the next day or so I bought a new sim card and new phone. I put the sim card in my phone and then reactivated my...

Nico by Good Citizen / Bon Citoyen
  • 566 Views
  • 13 replies
  • 1 Bravos

Resolved! Checking Phone Compatibility

Quick question to make sure I have this right and do not accidentally give anyone poor advice.When I check my phone for compatibility on the Get Started link https://www.publicmobile.ca/en/bc/get-started it shows the below information. When I see the...

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Danchvn by Model Citizen / Citoyen Modèle
  • 538 Views
  • 5 replies
  • 1 Bravos