Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
App tries to confirm my identity by sending code to old phone number rather than current number. I have no access to that number thus can’t log in.
I'm getting a failure whenever I try to log into my account. I have reset the PW and whenever I try to log in I get a "LOGIN Failure" Error message in bright red at the top of my page. I need to update credit card information toot suite but need...
I got a new subscription and I got a message that ESN was incorrect. What do I do? I am not able to contact anyone at public mobile.
I have A Telus cell and 2 Public Mobility cells. One for my husband and the other fur my sister in a care home. I manage both accounts. Until this new security fiasco, I was able to have my Telus cell as the contact/verification number. Now it will...
Need account no
I’m new and eSim is not working. My phone says sos only no sim
Use to play Word 2 with wifi but even though wifi is on, Word 2 is using data, and data is supposed to be turned off?
Unfortunately I am terminally ill. I was wondering if it's possible to transfer my phone plan to my wife, so that it is on her credit, her number and she has full access to the account?
Hello,A few weeks ago, my daughter lost her phone. At that time, I was able to go onto her account and suspend the service. Now that she has a new phone and sim card, I'm trying to reactivate her number. However, the system wants to send a text messa...
I've heard some rumors among The Community that some have been able to make two Public Mobile Accounts on the same email?How would that even work, is it just a glitch in the system since the new update? Because in previous times it would always tell ...
What happens if Payment doesn't go through on your renewal date when you have a Change of Subscription automatically taking place?When you update your payment method or add a voucher, will it automatically continue to renew the Upcoming Subscription ...
Public mobil has any roaming plan when I travel to Asia ?
Hi,About two weeks ago I purchased the US roaming talk/text/data. It all worked perfectly. Today I have to repurchase it because it's been 15 days and the options have ended.PM charged my credit card and the funds show in my account. I even downloade...
Hello,I was on the $25/month 6 GB 4G plan and my service suspended today. When I go to pay, it says the price is $45/month. Is this expected or a bug? If I lost my promo I just made a major mistake letting it slip.Also there is a typo on the mobile r...
How can I access my account to change my credit card payment info?
Hi! I switched three numbers last month from Bell to PM. I assumed all went well, until I got a final bill from Bell and my son's number is still active. He received a text from PM yesterday assigning him a temporary number. I would like to port the ...
I keep opting out of this two tier every time I sign in to my account, yet the system never seems to "remember this device". Why?
Hi my wife lost her public mobile sim card. She can’t open her account because they will ask for the verification number which is sent to her sim. What should she do?
I have some questions regarding this plan:Do I get to keep my current rewards ($7 off a month) or does it switch over to the new points system?Does this plan work the same as if I were to purchase a US Roaming add-on (go into settings and select T-Mo...
I just recently switched from an old plan to the new one offered for $39/month. I used to get charged every 3 months on the old plan.I was charged $108.08. What happened? Attaching my receipt. I'd like a refund and when I try to submit a ticket it gi...
Hi! I don’t receive text messages on my new sSim number
I want to change my plan to unlimited data but either it won't let me or public mobile don't have this kinda plan I can switch too
Hello all , My wife has a motto g phone, she has 3g, i would like to change it to 5g, i checked her network settings and it only show Lte and 3g.My question is, do i need a new sim card? or when i subscribe to 5g will it automatically change to 5g, a...
Hello all,New PM customer here. I got an ad for a $50/mo Canada-US plan with 40GB - seemed too good to be true, but after reading the fine print, I understood it to be true. I can use my plan in the US to call US numbers and also use my data as if I'...
To enable VoLTE on an iPhone or an iPad running iOS 13 and later:Go to Settings SelectCellularSelect Cellular data optionsSelectVoice & dataSelectLTE, VoLTE on
Phone is not working and cannot login to My Account without 2FA. How to contact Public Mobile Support. No contact number and can't reach out to customer support without login.
why is my samsung asking for a sim pin when my iphone says there is no sim pin?
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