Overcharge

[j93022750]

Hello, I have been overcharged on October 6th as I was trying to switch plans. I picked one plan that charged me $42.56 in total then I quickly decided (within 30 mins) that the $50/month plan is more suitable for me use so I switched to that plan and got charged for the full $56.00. Could you please look into the overcharging mistakes? 

[HALIMACS]

@j93022750 

The best that you could hope for in this situation is that public mobile customer support staff will agree to place the amount of the first plan value into your available funds for use against future services or renewals. 

Don't expect a refund to your credit card for the amount of the first purchase as the system worked exactly as prepaid mobile systems are expected to work.

[JRod]

@j93022750 

Hello! 

When switching plans you have an option of making the change immediately or making the change at your next plan renewal. Since you chose to make the plan changes immediately you would have been charged the price of the plan + taxes for your region immediately. 

By the sounds of it there were no mistakes as you would have paid $42.56 for the first plan and then upon choosing to change immediately to the other plan you got charged $56 total which would have been the $50 plan plus taxes for your region. Not sure what taxes are for your province but do know that taxes for the plans are based on the province that your phone number is from.

PM is prepaid so that means you pay for the service whether you use it or not with no refunds or pro-rated discounts. If you are absolutely certain that there was a billing mistake for taxes you can contact customer service but based on the info provided It doesn’t sound like any billing errors occurred.

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).