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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! No wifi data when i have add_on "roaming"

I have full bar wifi signal but no wifi data when I was in the US.Now when I come back, I don't have wifi when I use only cell phone data.Please help if you know how to fix the problem.Thanks in advance.David

Self serve

I just registered with community . How can i access self serve ? Also i topped up my account 2 days ago and i have no data or my plan isnt working I did this via a voucher via *611 and it was added to my balance but my plans not renewed ? And i cant...

Points used..

I purchased 3 gig data at 10 points per gig but when i went to use them both the points and the 3 gigs were gone.. Not happy about it at all..

Resolved! US Roaming Issue

Talk/Text/Data package was purchased today. I'm in Chicago and connected to T-Mobile. Talk and text are working but data is not. Chrome browser tells me I'm offline.Is it possible I have to reset the APN. My current APN is Telus:sp.telus.comProxy - n...

Sos

My network is constantly on sos and I activated my sim.

Can’t make long-distance calls

I can 't access my account by email and no password reset available

Ayad

Hi I need my account number please

Account problems

My brother can't get into his account for a year now, and we tried signing In but it won't let him & we're tried resetting the password but it won't sent the email to him... we need help!

setting up a new account without a card

I would like to transfer current phone number from Telus (corporate account) to Public Mobile; but I can't sign up for My Account, because the current phone number is not Public Mobile number. The website stated I need a customer agent to help to set...

Suspension

Hi,I just reactivated my account but I wanted to switch plans but it only brought me to the cart to pay. I wanted the $40 plan but I'm stuck on the $15 plan. How do I fix this?

Cannot send/ receive texts. Cannot receive phone calls. Recent account.

Hello, I am looking for support. I recently switched to Public from Virgin and brought me old number. Currently I cannot send/ receive texts or receive phone calls. I can only make phone calls. Help please, thank you.

Porting my wife account to public

Hi there I ported my wife’s phone number, I can call her meaning the port was successful but others cannot contact her and the old carrier account is cancelled kindly advise we need her number for doctors and surgeons appointments coming up and she c...

Resolved! change email on my 92 year old mother's account

I can get into my mother's account and edit her mailing address.It does not allow me to edit her email. I have tried the chat bot and have not received an answer.Could you please explain how I can edit her email asap. I live far away from her and can...

Loyalty rewards dissapeared

Hi, I had loyalty rewards for 2+ years. I had to update my credit card details after it being cloned.Then my reward for loyalty is now 0$.Does anyone know how to fix it? Thanks

US Roaming not allowing texts or calls - here's a solution to try

This isn't a question, but just thought I'd share my problem and solution. I contacted PM via private message because my US roaming add-on had 4 days/15 left, but suddenly I couldn't send texts or make calls. I could do both yesterday and I haven't c...

Ported number but not receiving calls

Switched providers and got a new SIM card and everything, did the text prompts to port over my old phone number but got a text saying it was not completed.

Account suspended - unbelievable poor CS service

Warning: very poor support, unsafe credit card operation.I have an account with auto-pay. It was suspended more than a week ago for no pay. I checked with my bank, the payment was made. Since then I am almost daily in chat with CS here.It goes like t...

get old number back

I need to get my old number back. Please and thank you. this must be possible?

Resolved! Port Koodo number

Pls help me port over my prepaid Koodo number to PM

Resolved! Can I get the bill payment or account number?

Hi I would like to know my account number. Please let me know by email, xxxxxxxxxxxxxxxxxxxxxxx Thank you!! All the best,

Resolved! Referral Reward Not Showing Up

How do I get a hold of an admin? I tried to submit a ticket but got the 404 error code. I recently referred my parents to Public mobile. I provided them with my referral code. It has been a couple months and it still hasn't shown up on my rewards acc...

Telephone number not connecting

Some, not all, telephone numbers do not connect ('no such number, please check and dial again') but do on other phones. Why is this?

Error 837

Oops! Looks like something went wrong when activating your account.Please start a conversation with our virtual assistant to create a troubleshooting ticket, and the next available Public Mobile Moderator can assist you in your activation via private...

Resolved! Replacement sim card process

Hi there I needed a replacement sim card in Toronto and can't understand what the process is to keep my same plan and phone number but just a different sim card as it was stolen

Resolved! TFA code text from international sources

I switched to PM a few weeks ago. Today, I tried to log in to a website that needs to send an authorization code via text. I tried resending the code a couple times and never received the text. The website is hosted outside of Canada, so it would be ...

Buying & Activating SIM in Toronto for use in Newfoundland with Newfoundland number

Travelling to Newfoundland. Can i buy SIM in Toronto, activate for service & number for Newfoundland in Toronto before travelling.

Resolved! Missing 2GB Promo on 25 CAD Plan

Hi there, I activated my Sim card in Sept 2022 and received a Promotion of 2GB data monthly for 12 months. I have been using it ever since, and this month I cannot use that 2GB and the promotion disappeared from my account. I sent a ticket to an ag...

International call

International call not availeble

Rewards

hello, my account was charged with full plan price without adding the authorized payment and loyality rewards, I don't know if this is because i subscribed to new rewards or what's happen

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