Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I was helping my son upgrade his public mobile subscription, but was actually on my account when I switched to the plan he wanted. I've been charged $134.40 for this upgrade to my account but only wanted for my son's account. We have correctly upda...
Good Monday afternoon Ladies and Gentlemen, Current Grandfather'ed Subscription:$180 / Every 90 days 4G LTE Network - Canada & USA calling, Call display, Call waiting, Conference, etc., international text, 9GB total data. Since Dec. 2017. $15 OFF eve...
I need help, I want to cancel my account as I don’t use it. However it won’t let me sign into my account as it’s saying to put in the code it sent me, but it’s not my number. I can’t get help from support because it won’t let me sign in!
I lost my SIM card and I tried to port out from public mobile into freedom mobile from a local mobile shop. I have not received any email but a public mobile email that teaches me how to port into public mobile. Please help me with it
I have always had till the 26th of the month to pay my bill which is charged on my credit card. Today my account was cut off on the 23rd of the month. I have been unable to reach anybody to get this resolved. Their chatbot does not work and says it...
I attempted multiple times to sign up for USA Roaming via the Public Mobile App on October 11th and 12th from a hotel room in Seattle after returning from a holiday, but I did not receive any indication that the transactions went through. Therefore,...
In the last two months, I’ve been having problems with my phone. I can only get good reception from the front of the house. Very sporadic from the back. Can anyone help?
Hi,As title says, stuck in SOS mode this morning.Bill paid, minutes available. Toggled airplane mode on/off. Restarted five times. Both manually and automatically selected carrier. Drove to different spots to see if it was where I was. Reset phone ne...
Hey does anyone have experience with recharging their account with xoom.com. I reached out to support since I cannot add my credit/debit card as a payment method online.Like I have cleared cookies, downloaded new browsers, used the app, and many othe...
Feeling super frustrated about the plan I purchased! I thought I purchased a plan with us-Canada data but I still had to pay extra money for the us roaming add on. How do I check if I have the correct plan? How can I switch it without paying g again ...
Hello,I ordered 300 International Long Distance for try to call to Ukraine, but it's not works. I tried dial 011+38+mobile phone, still not working...Can someone advise me what is wrong ? Thanks
Hello therei don’t why when I texting to someone it show my iCloud email on it and it doesn’t show the phone number.for example if I texting to someone it willshow my phone number to person but now it show my iCloud email. Can you please help me .tha...
Hi, I'm living near Mount Pleasant Village public school, Brampton. I'm not having good mobile signal and even my wife is also on Public mobile and having same issue. I switched to multiple phones but still same issue. Please resolve.ThanksPraveen
