Community

Resolved! Extra fee for signing up?

Hello I signed up for PM a week ago and my credit card was charged twice by PM. One was the regular pre pay amount for the month. The second charge was $19.95. On my PM payment history there is no record of the $19.95 charge and I can't figure out wh...

Resolved! $55 for 20 GB

Hello, I had to order my SIM online and I am afraid that might mean I will miss out on the limited time special of 20gb for $55 on 4G.  Any idea how long that special is on for?   Or is there a way that acts as a reinchek should I miss it while I wai...

Resolved! Install roaming to US on my account

Resolved! Roaming in Africa

Is there an option to enable Public Mobile line to roam when traveling particularly in countries in Southern Africa?

Resolved! Submit a complaint - Data roaming in USA

I want to submit a complaint regarding the add-on I purchased 3 weeks ago, for data roaming in the USA. The process for purchasing was flawless, but once in the USA, I was able to actually use only 50% of the data or less, as I kept losing the connec...

Resolved! How can I make a payment without entering my account?

How can I make a payment without entering my account?  when i tried to enter my account, the system asked me to verify the account with my email, but my email is not longer valid. What can I do?? 

Resolved! Plan change not working

Hello Team I changed my plan from the $25 to the $35, set it to auto change at my renewal date, they took 2 payments one of $10 and the other of $25 so the $35 came out but online its still showing the $25 plan and I just got a notification this morn...

Resolved! payment

I use to have autopayment for my account, now the same card didn't work even I have money on it, and I tried another visa card, didn't work too! My account is blocked. How do I fix this? it seems coming form their system. my cards are working and fun...

Resolved! want to order a new sim card with original number

Hi there,  I have a sim card that is placed in NS and now I move to BC without carrying it. I still want to use the original number but I can find a service to order a SIM card but keep my number.   

Resolved! cannot complete payment issues

Hi, when I go through the activation procedure it stops at the payment section saying there's an issue processing my payment. I called the credit card company and they saw that the payment tried to come out, but the amount was showing zero.My son was...

Resolved! My phone number changed on a newly activated account without notice

Three weeks ago I registered a new PM sim and plan and initiated a port in of a number I still had active from a different company.  The port was successful and I was able to dial out and receive calls on this new account and sim.  Just yesterday we ...

Resolved! Out of data

Hi there, I'm out of data, so I upgrade plan that is says starts Sept 6th (i.e. today). My data has not reset, why would that be given it is the 6th? -Kim

Resolved! Information

Hi ,I wanted to know with a plan of 15 dollars monthly  - what are the plans included and what will be the Total monthly payment on MasterCard.Please reply on EMAIL only.Thank you and have a great day.Regards.

Resolved! How to get rewards

How do you get rewards from participating in community

Resolved! Has anybody ever transfered minutes from one account to another?

Just wondering if it is possible to transfer unused minutes from one account to another (same account owner). I thought I should ask here first before I ask one of the busy staff members. Thanks for any info...

Resolved! Changing my plan

Hello, I changed my plan to $40 a month yesterday. Today, I changed my mind and would like to change it again to $55./month effective immediately. The billing cycle for the first change was Sep. 05-Oct. 6. Since I want to change my plan less than 24 ...

Resolved! Why can I not use the funds on my account to reactivate?

I bought a voucher earlier today - erm yesterday- and forgot to apply it until now.  So I added it to my account online, but every time I try to reactivate my plan, I just get another receipt pdf and the account still shows as suspended online.  Howe...

Resolved! Account Suspended because of $0 owing

I'm not sure how posting this could possibly help, but since I'll probably post it as a warning to potential Public Mobile customers on other sites, I might as well post it here too.My account was suspended due to a "billing issue." The poorly progra...

Resolved! inlock my account

I can't sign in to my account this keeps coming up{"message":"Unauthorized"}What do I do?

Resolved! Can't sign in

every time I try to sign in to my account it says message untheorized how do I sign in?

Resolved! Referral Reward

Activated Public Mobile account on August 26 using friend's referral code. Two weeks later still did not see the referral bonus credit in my account. Is this normal. Usually how long it takes to get you referral bonus?

Resolved! Old Reward Program

Friend referred me to join Public Mobile. After switched plan,  found out the reward is not like what friend said. There is no reward for setting up auto payment. Seems there is no reduce of phone bill  for each year staying with Public Mobile. Searc...

Resolved! Data Issues - PM Texts & Website Information Different

I keep getting texts that I used up (just tonight) 100% of my data. I have continuously checked my Account information at it says out of 250MB I've only used 29.29MB. It's frustrating because I need my data for my job to download any texted images (t...