Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I've been suspended for awhile and need to reactivate in the next couple of days. However the last line in the pic below is a little confusing? Does that simply mean that auto pay is enabled or does it mean it will reactivate my account once I update...
This is happening with my new phone, happened to my old one as well. When on a call no matter where I am the call eventually gets dropped. First I can hear them but they can't hear me. Sometimes when on a call it just hangs up. Outgoing and incoming....
How I can open support ticket?
Phone lost so cannot login as I can't get a text message and the email that is on the account is an old email. How do I cancel the plan, get a new SIM card and port over the old number?
I went overseas and lost my sim card. I need to get a new one with my same number. I've tried to order from my account but it won't let me add its sending a verification code to my number and I don't have service due to the sim card.How do I order a...
Im trying to change my email address, but it is giving me a "Failed policy validation" error.
Well I thought I post this here… I recently post a request for my call history on my account .I contacted the privacy department directly via email as been told. Got a call from an agent she left a voice mail asking me to call her back (she needed mo...
Hello, My account got suspended because of my expired credit card. As I was out of country, I had no idea that my last payment failed to process. Now when I try to do it now, it does not want to process it as I want to make a payment with a different...
I looked at my credit card statement and saw 6 charges when I was expecting 5.After painfully logging in and out of the 5 separate accounts, there is only one charge on each account in the history, so why do I have 6 charges?
How do i set up voicemail?
Good morning, I switched mobile providers a couple of months ago and am still being charged monthly. How do I obtain a refund for June and July charges? thankscris
I need help getting logged in so I can purchase a US roaming add-on and use my phone today. I think I may need to contact support but hoping someone can help me out instead!---About a week ago I signed in to add funds to my account and went through t...
I brought a iPhone SE 2020 from Public mobile on Oct 23, 2023. It is not working properly. The back camera doesn't work, the flashlight doesn't work. I have problems with Candy crush. It is my understanding that it was guaranteed for a year. How do ...
My plan expired and I didn’t have the funds for my automatic payment to come out so my plan got suspended. I logged in and paid my bill and the funds come out of my account. I turned my phone off for a couple minutes and turned it back on, it’s still...
Hello,I've been having issues recently with not being able to call out - even to local numbers. I thought I'd fixed the problem a few weeks ago when I noticed that my account was still set to ON (where I originally set up my Public Mobile account ye...
Hi! Long time user of Public Mobile so I've collected a lot of the holiday bonuses where we were gifted an extra GB of data here and there with no expiration date.I logged into my account today and saw that they aren't there anymore: only my extra ca...
Good day, in sj nb & have been dropping calls, not receiving calls off and on for the past month. I have tried:Reset iPhone powered off, removed and reinstalled sim. Is this an iPhone issue or coverage only being on 3G plan?
Okay, so I have two numbers with Bell which I want to change. I have two really good numbers on alternative Public Mobile Accounts that I want to bring into the Bell account to the two lines I have with them. After that i want to port those numbers b...
Purchased some Add-On data on Jul 27 because I got a text saying my subscription data was all gone.Credit Card charged, receipt issued. But never got the add-on.I am pretty sure this is not a showing problem because I tested on multiple devices and d...
I plan to skip payment for a few months. I believe the most we are allowed to skip is 3 months? Please confirm.How do I skip payment when I'm on auto-pay? Do I just turn off subscription in "manage subscription"... like this?Should I also remove my s...
Good day,Out by Drayton Valley Alberta we have been dropping calls, not receiving calls off and on for the past month.Things that I have tried:Reset iPhone powered off and onremoved and reinstalled sim cardpurchased new phonetried a boostercycled air...
HEYYY, I was wondering if there is a circle call option in Public Mobile? This feature which allows unlimited local calling between users of a same provider. For example, if there are 3 users using public mobile, they can have unlimited calls from on...
I entered my previous carrier acct # via copy/paste when trying to transfer to my old phone# but got msg below and using old sim card. Thought I had entered alternate # but only noticed quite a while later it was not recorded in my Profile. I updat...
Hi,The day before I travelled to the USA, I bought a USA roaming add-on. Later the same day, I realized Public Mobile had made their Canada-USA plans available to all of Canada, and I travel to the USA often so that plan makes sense for me, so I set ...
I am on the old $15 reward program if I upgrade to $25 plan do I still get the old reward programs?
I am not being able to renew my subscription.I am using the same credit card that has been on file for over a year. The card has enough funds.I tried to pay via phone (*611), but without success.Could anyone help, please?
Does anyone else have a hard time reading public mobile emails? They are sent with a navy background and the text is written in a light brown. The colours seem to blend together and it is very hard for me to read. Is this just a me problem?
Is there away to add roaming to my public mobile plan?About 1 month from now I'm going to be in the UK for 5 weeks but I want to stay connected to via my regular cell number. Any way to do this?T.I.A.
Hi,I've been trying to activate a new account. In the app when I enter the IMEI and try to continue it pops up the following: Invalid IMEI / Account NumberThe IMEI or Account number doesn't match the phone number you entered....I've triple checke...
Can you please resubmit my porting request of FIDO no xxxxxxxxxxx again as it’s expired
