Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have plan $15 / month. If 100 minutes have been used, can I still make a call? It will charge the extra on my credit card? Or it stops & I can’t make any outgoing call? Thanks
My usage history shows numerous outgoing calls to 438-580-4001. I didn’t make those calls. What can I do? I’m on a limited minutes plan 100 mins/month. These outgoing calls drain lot of minutes: 35 minutes in 4 days.How can I get back my unused minut...
Public Mobile here.Did you know our new 4G speed plans are up to 30x faster than your current plan? Upgrade to 5GB of 4G speed data for just $40/mo. Get this deal in My Account at https://selfserve.publicmobile.ca. Plus save up to $135 on a Certified...
I can’t get into my email due to 2 step verification nor can I get onto my public mobile account to change sims as I’ve lost my phone this has been a real struggle I’m just trying to change my SIM card to the new one so I can pop it into the temporar...
I mixed my Dougherty username and main can you please transfer my public mobile telus or koodo because u give hard time.
I was wondering what the difference is between Public Points and their reward system? If i sign up for points would i lose my current rewards per month( e.g. the $1 discount per month for friend refers/loyalty/autopay)
Hi,I bought this US roaming add on with unlimited text , call and 250MB data. On the first day, data worked well. I got a text from Public Mobile that I used most of my data already. Then data stopped working. I checked my account and it showed I sti...
Can someone from Public Mobile/ Telus come clean and tell us about changes that were made since Winter/ Spring 2022 on the Public Mobile service and the banding or band downgrading of the service provided to Public Mobile customers service on 3g.Befo...
going online my account shows data usage has been minimal.I receive text twice in two mths that I have used 70% of data.
Is it for every friend you referred, you can get $25 for each one? Or you just have one chance get $25?
This particular question has been asked on Reddit, RedFlagDeals and on the PM forums but no official answer given the question is buried deep in the individual threads. a lot of folks pointing that it could be like the typical 3x bonus for a year for...
I baught a 60$ card for my phone it's supposed to be unlimited with 14 GB only my data is working can't call or receive calls it's been 3 years I've been with public never had this problem
Why is my plan not working when I paid for my monthly plan it says I have 5 g data and unlimited call/text and nothing is working? How can I fix this
How do I get in contact with a moderator to help with an issue?
I just opened an account and ported my number from Virgin mobile I can make calls but not receive calls. Please help!!
Hi. I want to now how public mobile works!? Tnx
So I’ve changed my plan to the amazing $40 for 15 GB at 4G speed. 朗I did see a confirmation at the time of the change. Is there somewhere I can verify this on my account now? I just want to be sure it’s going to take effect on my renewal date. Thank...
I didn't receive the Carte SIM Order 48440
inappropriate thread that violates terms of service removed
how do chat with customer service
Merged
Hi community, I logged in to my account to see if there would be any exclusive plans available to me. To my surprise, this appears to be the case. Does anybody else have this?
Bought a SIM card but I can't create an account - even after creating a community account the website says I am not verified to submit a ticket.
I have an iphone 11 and am not able to connect to the network. I've reset the network settings, powered off and on many times, turned on/off airplane mode. I also bought a new sim and tested it on other unlocked phones and it still doesn't work. My a...
So I bought a public mobile sim card and a payment voucher. But during the activation process on public mobile's website, it tells me that I have to pay by credit card. There is no place to enter a voucher. I don't have a credit card, which is one re...
Hi,My auto-pay plan charges on October 23 and was charged, but I ported my number out to a different carrier on October 23 as well.Assuming I'll see a pro-rated refund to my credit card in the next month? If not, who can I follow up with?
When trying to make a phone call, it says no minutes left. But yet the plan is active on the account, $40 per month for unlimited canada wide minutes and 5GB data. What's going on?
Why don’t you guys setup an app for this network. This is horrible to navigate and I obviously missed a previous message stating to not “change my plan right away”. Anyways, what’s done is done. Please don’t make any changes to my plan in the future....
I changed my plan 2 months ago from the 1Gb plan to the 3Gb plan. I am paying for the 3Gb plan but the 1Gb plan is still showing as my plan.
My account is active but it says that I have used up all my minutes which Is not correct. I just paid my bill. I restarted phone still o luck
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