Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How do you switch to 4G plan
Hi, Is there a map that show the areas covered by Public mobile in the city of Ottawa. Found some blind spots and I want to check the areas that are covered. Thanks
My service is no longer working without warning. My account is not letting me sign in and attempting to reset my password via email and phone number just has the count down but no code sent to either.
So I look after my family's accounts, and my son always exceeds his plan and I have to log in and add money. So he tells me that his texing and calls aren't working any more and I go to log in... the site needs to send a 2fa text to authenticate. BUT...
Hello earlier i got an text indicated that to make sure i have sufficient funds in my accounts as it is up for renewal -- so i logged into my account...and under Payment -- it shown that it is DISABLED --- the thing is I have been pre-authorized sinc...
Hi there I need to register an account to pay for my bill tomorrow. I got my prepaid loadable card from a phone dealership and he didn’t tell me how to register an account to keep my payments going
I going to leave country for 6 months, Can I suspend my account for six months and come back reactivate?
Hello am I able to pay for a public customers bill if I'm not with public ?
From my new account, I see pre-authorized payment instead of autopay. Just wondering if you offer recurring bill payments on Visa cards when I switch back to visa card for me to get visa card pre- authorized recurring bill payment rewards?
HelloI am unable to get into site to pay my bill.I get as far as the verification code which I receive via email but when I return to the site I am left in a circle to start the process all over.
Is there a way to upgrade my current plan to 4G without losing my existing plan features?
Why do calls keep failing after 3 or 4 min?? I tried fixing the issue, turning airplane mode ON/OFF, checking the SIM card, and resetting network on my iPhone, but nothing has worked so far.
Hello, I am travelling to the US this weekend and I was wondering if I could use the 500 mins one-time Int'l LD bonus that I have on my account to make and receive calls while I am there or do I need to get a roaming package? Thanks
I have been a customer now for over a year and still paying 23.10 a month. I should be paying a dollar less now.Monique
When I enter my login info, the page just reloads back to the sign in page. Was able to log in last week, but now, nothing I do (clearing history/cookies, changing password, etc.) seems to work. Assistance would really be appreciated!
For a couple days now, I'm unable to receive photos texted to me from various Apple users (phone & ipad). I receive the text saying to download the text...click on it....unable to download. Then I receive this text multiple times because it's trying ...
How do I update the e-mail address on "My Account"
Hi, I ordered a US 1 Gig July 17, 2022 but I see that there is 0% use. I no longer need this for US travel and I would like to please ask for a refund or can this be converted to a Can 1 Gig add on? Thank you
so if I order the USA data add on it will start automatically unlike the old system where you put in a start date in, if I remember correctly
The email that I use is no longer active and there is no change email option. I cannot login to my Account and pay for my plan. Is there anything that I can do?
My cycle plan is July 20 - August 19, and I have 1G at 3G Speed. However, today is July 21 and I have not used much data on July 20, but it shows that I used all my data for this cycle. Can somebody help please?
My billing date is the 21st of the month. My payments have gone through every month with no issue, including today’s payment. On July 15th however an extra payment of double my monthly amount was taken from my Visa. Also when i log in to the self ser...
I payed for a different plan at the renewal date. I was charged the new plan rate (which was more than previous plan). At renewal date, the plan continued to be 3G (instead of the new 4G) as well as data usage continued from previous month (as if I...
How do you login to cancel auto pay after porting number to different carrier?
i need to chat with an agent
How do I find out my phone number?
It's been 6 days and I still don't know what my data usage is yet
Hello, I plan to travel for at least 6 months outside Canada and the US. I understand I can postpone payment for up to 3 months and get my plan reactivated once I pay. The question is as follows: Can I postpone for 3 months, make one payment then aga...
I bought 2 vouchers yesterday and activated the recharge to my account at *611 in which I confirmed the recharge but when making calls I get that I have no balance. I have removed the sim card and the signal appears but I still can't make calls. I fe...
| User | Bravos Count |
|---|---|
| 814 | |
| 778 | |
| 431 | |
| 172 | |
| 133 | |
| 103 | |
| 98 | |
| 85 |
